On arrival at the store we were greeted by Kevin before browsing the great selection of sofas. Great customer service deserves a review in order to let other people know the best places to shop an... Voir plus
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Had a really good experience at the Plymouth branch having had a faulty sofa delivered by a different company There was no pressuring or hard sell in fact they couldn’t have been more helpful general... Voir plus
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The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes look... Voir plus
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We had fantastic service from this company after buying a bed through them via silentnight. Unfortunately silentnight used a highly disorganised and incompetent delivery company who had been paid to p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Coordonnées de contact
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, Royaume-Uni
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4,1
Bien
547 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I will be back to buy again!!
I cannot recommend Furniture World enough, specifically Rachael, the Online Sales Administrator. From the very first moment I contacted customer service, they were incredibly accommodating, professional, and efficient.
Throughout the entire process, Rachael went above and beyond to deal with all my requests and kept me updated every step of the way. Even though I unfortunately had to cancel my order in the end, the process was handled with such grace and speed. Rachael quickly confirmed the cancellation and proactively contacted the finance provider, V12, to ensure my agreement was cancelled and my deposit was refunded immediately.
It is rare to find such high-quality customer service these days, especially when things don't result in a final sale. If you want to be treated like a valued customer, look no further than Rachael and the team at Furniture World!
5 mai 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for your incredibly kind words and recommendation. We’re absolutely delighted to hear about your experience with Furniture World, and especially the exceptional service provided by Rachael.
Rachael takes great pride in looking after our customers, so it’s wonderful to hear how accommodating, professional, and proactive she was throughout your journey with us. Even though your order didn’t go ahead in the end, we firmly believe every customer deserves the highest level of care and support, and we’re pleased that Rachael ensured everything was handled smoothly and efficiently for you.
Your feedback means a great deal to us, and we’ll be sure to pass your lovely comments on to Rachael and the wider team. We truly appreciate your support and look forward to welcoming you back to Furniture World in the future.
Kind regards,
Furniture World
Excellent service
We had fantastic service from this company after buying a bed through them via silentnight. Unfortunately silentnight used a highly disorganised and incompetent delivery company who had been paid to put our bed together but refused to do so when they brought it. I called furniture world who liaised with silentnight and the delivery company on our behalf and immediately refunded the delivery and assembly cost as we had to put the bed together ourselves. We recognise that problems occur but it is the measure of a quality business that they swiftly and efficiently dealt with the issue. Brilliant service. Will definitely use again and would highly recommend.
1 mai 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that you received fantastic service from our team, even in challenging circumstances.
We’re very sorry that the delivery experience arranged through Silentnight did not meet the standard you deserved. While we understand that issues can occasionally arise, we always want our customers to feel fully supported throughout the process. We’re pleased that our team was able to step in quickly, liaise with Silentnight and the delivery company on your behalf, and arrange an immediate refund for the delivery and assembly service.
Your understanding and kind comments mean a great deal to us. Providing swift, efficient support when things don’t go to plan is incredibly important to us, so it’s wonderful to hear that this made a positive difference to your experience.
Thank you again for your recommendation. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Furniture World
Had a really good experience at the…
Had a really good experience at the Plymouth branch having had a faulty sofa delivered by a different company There was no pressuring or hard sell in fact they couldn’t have been more helpful generally when I needed it especially Don Johnson who didn’t mind I made three visits to be sure! More than happy to recommend this shop it makes a great change from others I’ve dealt with recently
Thank you very much can’t wait to actually enjoy the furniture now it’s arrived Well done
8 avril 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a positive experience at our Plymouth store, especially after your previous experience elsewhere. It’s great to know that you felt supported without any pressure, and that Don provided helpful, patient service across your visits—he’ll be really pleased to hear your kind words.
We truly appreciate your recommendation, and we’re so glad your new furniture has now arrived and is ready to be enjoyed.
Thank you again for choosing us, and we look forward to welcoming you back in the future.
Frustrating experience
Terrible experience from start to finish. We purchased a mattress back in December and were forced to wait over two months for delivery. When it finally arrived, we were shocked to discover it was a floor model, despite being clearly sold to us as brand new.
After complaining, customer service arranged a replacement… only to send another floor model! At that point it was obvious this wasn’t a mistake, but a complete disregard for customers. Instead of taking responsibility, they’ve refused any form of compensation.
This has been an incredibly frustrating and upsetting ordeal. The lack of honesty, professionalism, and basic customer care is astounding. I would strongly advise anyone to avoid this company entirely - you’re far better off spending your money elsewhere.
9 avril 2026
Avis spontané
Réponse de FurnitureWorld
Olivia
Your review is very misleading and does not provide a true reflection of the goods we supplied and the way your complaint was dealt with. The Sleepeezee mattress you ordered – is made to order so not despatched immediately. With regard to the sticker stating the mattress was a floor model, this was explained in a letter a copy of which was sent by Sleepeezee and forwarded to you, after your initial mattress was replaced. We took your complaint seriously.
The concern highlighted is that the original order and replacement order both had a sticker applied stating shop floor model. Please be reassured that this only highlights that additional quality checks were made on this item it is not nor ever has been a sticker to denote a “second”.
We offered you a generous allowance to keep the mattress, bearing in mind it was brand new, with no faults. At any point you could have requested uplift for full credit – you chose the allowance. We are a well established, family run business and take our customer service seriously, your review suggest otherwise.
On arrival at the store we were greeted…
On arrival at the store we were greeted by Kevin before browsing the great selection of sofas.
Great customer service deserves a review in order to let other people know the best places to shop and that is what we received today in Furniture World.
Kevin was friendly, but professional and very knowledgeable about the furniture, without being ‘pushy’.
We left the store after ordering a new sofa and so glad they were recommended to us.
7 avril 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with Kevin. He takes great pride in offering friendly, professional, and knowledgeable service, so it’s fantastic to know he made you feel comfortable and supported without any pressure.
It’s also great to hear you enjoyed browsing our sofa selection and found the perfect one for your home—what an exciting purchase!
We truly appreciate you taking the time to recommend Furniture World, and we look forward to welcoming you back again in the future.
I have just ordered Furnature online
I have just ordered Furnature online. I had not received an email and went onto the online chat, I got Matt from Turo and he immediately sent me a confirmation email on Easter Monday (bank holiday)! Really friendly and nice to speak to! Thanks for all your help Matt, superb service.
6 avril 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for taking the time to leave such a kind review!
We’re so pleased to hear that Matt was able to assist you so quickly, especially on a bank holiday. Providing prompt and helpful service is something we pride ourselves on, so it’s fantastic to know Matt made such a positive impression.
We’ll be sure to pass on your lovely feedback to him—he’ll be delighted to hear it.
Thank you again for your support, and we hope you enjoy your new furniture!
Exceptional service from Furniture World
Exceptional service from Furniture World.
TV cabinet delivered well packaged and a really
nice piece of furniture. So happy with it just as it was described on line. Delivery first class. Would definitely recommend this company.
31 mars 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your fantastic review!
We’re delighted to hear that you’re so pleased with your new TV cabinet and that it lived up to your expectations from online. It’s great to know it arrived well packaged and that our delivery service met the mark too.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to see you again at Furniture World in the future!
Excellent service
Excellent service, brilliant products, fast delivery, value for money.
12 mars 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your 5-star review.
We’re delighted to hear you were pleased with the service, product quality, and delivery speed. It’s great to know you felt you received good value for money as well.
We really appreciate your feedback and hope to welcome you again in the future.
Happy Customer
I ordered the furniture. It was delivered early. Happy with the quality. Found this to be £200 cheaper than with a competitior. The furniture just had a different name. Happy customer.
18 mars 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your great feedback!
We’re so pleased to hear you’re happy with the service, products, and delivery. Offering quality furniture at great value, with a smooth and speedy experience, is exactly what we aim for.
We really appreciate your support and hope to welcome you back to Furniture World again soon!
Poor customer service
I ordered a bed in November 2025 with an expected delivery of March 2026. I had no updates throughout this time about the status of my delivery and when I called to gain an update on the delivery day I didn't receive a call back. When the delivery date had passed I contacted them again to be told the bed was stuck in a container due to the war to which they advised the delay would be significant and stated 'not sure what you want to do'. I appreciate delays happen but to receive absolutely no updates or communication is really poor and unprofessional. I have since called the order and gone elsewhere.
13 mars 2026
Avis spontané
Réponse de FurnitureWorld
I can see looking at your order that there was an extremely long lead time on the bed frame when you initially ordered. I can see notes on your order that you were updated regarding delays on the bed frame arriving. The further delay of the container into our supplier due to the war in the Middle East is beyond our control. Our online sales team are professional and would have offered you the option of cancelling your order or waiting for the bed frame to arrive – we won’t second guess what a customer wants to do.. I understand that you chose to cancel the order which is your right.
I had my furniture delivered
I had my furniture delivered. The men were lovely and even offered to help put up the wardrobe with no added expense. Fabulous service very happy :)
18 mars 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your lovely review!
We’re so pleased to hear you had a great delivery experience and that our team went the extra mile to help with your wardrobe—what a difference that makes!
We’ll be sure to pass your kind words on to the delivery team. It’s fantastic to know you’re so happy with the service.
Thank you again for choosing Furniture World 😊
Worst furniture - would not recommend
The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes looked like they had been machined by a school class. Most pre-fitted fixings needed removing and placing in the correct position, there are quality control stickers littered over the parts but QC must be blind. Furniture World sent two left legs for one chair leaving us with more hassle, lady in the phone wasn’t interested as it was almost five and said to send an email. Would not recommend.
13 mars 2026
Avis spontané
Réponse de FurnitureWorld
I am sorry that you feel we haven’t dealt with your service issue well. Looking at your order notes you contacted us on Monday 16th March to let us know you were disappointed and had the issues you mention in your review - we always ask customers to e-mail and attach photographs to avoid any misunderstanding. We replied the same day asking for some further information to enable us to take this up with the manufacturer/supplier. We currently have an open service on the bar stools which we have raised with the supplier. We don’t manufacture the items and therefore when something like this happens we have to revert back to the manufacturer/supplier. We always offer the customer the opportunity to cancel the order if the goods are faulty or to request a replacement – I believe a review stating that you wouldn’t recommend us is unfair given that we are trying to resolve an issue you raised only four days ago and this process is ongoing. We will be in touch to see how you wish to proceed.
Should be 5 but wanted to make sure…
Should be 5 but wanted to make sure people new this was a genuine review, Mike came out to price up how much it would be replace the carpets and vinyl floors, good price and a fab job, used this branch numerous times, I live in the midlands and gave me piece of mind, would definately recommend.
7 mars 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for taking the time to leave this detailed review! We’re thrilled to hear that Mike provided excellent service and that you were happy with the pricing and quality of the work. It’s fantastic to know that our team has earned your trust, even from the Midlands! Your recommendation means a lot to us, and we look forward to helping you again in the future.
Excellent experience
Excellent experience. I have always been a bit warey of buying furniture online without seeing it. Furniture World offer a free returns service if you dont want to keep the furniture.
I had lots of help from
Sam, Rachael, Zia and Claire.
I wanted to send one unit back and order a bigger one and the one I wated to return was collected the very next day.
Thank you
19 février 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for sharing your experience!
We’re delighted to hear that our team — Sam, Rachael, Zia, and Claire — provided you with such helpful support. It’s fantastic that our free returns service made buying online stress-free and that your return was collected so quickly.
We really appreciate your feedback and hope you enjoy your new furniture!
Love The Furniture
Love the living room furniture purchased
Customer Service & delivery were excellent
Would thoroughly recommend this company
16 janvier 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re loving your new living room furniture and that our customer service and delivery lived up to your expectations. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience!
Bad quality and service
Dear Customer Services Manager,
I am writing to formally raise a complaint regarding Order No. 292864.
The four-seater sofa delivered to my home has arrived with one section damaged. Photographs are attached for your review. This is extremely disappointing, particularly given the wait time for delivery.
Following your instructions, I arranged for a technician to attend my property to assess the damage. I took the day off and remained at home waiting for the scheduled visit. At approximately 3:00pm, the technician contacted me to explain that he had prior appointments in Bodmin and St Austell and would attend my address afterwards.
By 6:20pm, as he had still not arrived, I called to request an update. I was informed that he had already gone home and had cancelled my appointment without any notification. When I questioned why I had not been informed after waiting all day, he hung up the phone . I consider this highly unprofessional and unacceptable.
I entered into this purchase agreement with Furniture World, and therefore I expect your company to take full responsibility for both the damaged item and the conduct of your appointed contractor.
Please confirm, as a matter of urgency:
1. When the damaged section will be properly repaired or replaced.
2. How you intend to address the missed appointment and lack of communication.
3. What steps will be taken to ensure this does not happen again.
I expect a prompt resolution. Failing this, I will have no option but to escalate the matter further and seek advice regarding my statutory consumer rights.
I trust this can be resolved quickly and professionally, and I look forward to your response.
Or pick it and return back my money and you have to sort out a Sofa instead the one I dumped.The matter was handled quickly and professionally by the responsible employee at Truro Oliver store.
9 février 2026
Avis spontané
Réponse de FurnitureWorld
I am sorry that you have issues with your recently delivered sofa. I have copied in the store to pick this up with the manufacturer – the technician was under their instruction but I agree it was totally unacceptable that your appointment was cancelled without notice and that he put the phone down on you.
Our standard procedure when there is an issue on delivery is to ask the manufacturer to inspect – the store has followed up on your experience and requested an explanation etc.. and get the inspection report. We have assured you we will get this sorted for you, but we do have to follow our standard procedure with the manufacturer to ensure a good outcome for everyone.
Given the timescale of this complaint (the suite was only delivered 10 days ago)) we are doing everything we can to get this resolved for you. The store will contact you again today to agree the way forward.
Réponse de FurnitureWorld
We’re really sorry to hear about the issue with your bookshelf. Please contact our sales team at sales@furnitureworld.co.uk
, and they will be happy to help resolve this for you as quickly as possible.
Warm and welcoming
We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer.
Debi was kind and courteous and gave us all the information that we required with regards to the set that we liked.
We have come away feeling very positive about our whole experience.
The store is bright and welcoming with staff who are really happy to help with any enquiry’s you have.
11 février 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for your lovely review!
We’re delighted to hear that your visit to Furniture World Newquay was such a positive experience. Debi will be thrilled to know that her kindness, courtesy, and helpful advice made a difference.
It’s wonderful to hear that you found the store bright, welcoming, and full of staff happy to assist — that’s exactly the experience we aim to provide.
We look forward to welcoming you back soon!
Fantastic service and products
My husband and I have been looking for ‘leather’ swivel rocker chairs with footstools for some time but didn’t want to risk buying on the web site without trying. We have tried quite a few in furniture showrooms and even some of the more expensive ones weren’t comfortable. However, we finally decided to buy 2 from this company and so pleased we did as they were half the price of the ones we would have chose in a showroom and just as comfortable. We only waited a week from placing our order for delivery instead of 3/4 weeks. We are over the moon with everything from placing of order to delivery and communication was excellent.
30 janvier 2026
Avis spontané
Réponse de FurnitureWorld
Thank you so much for your wonderful review!
We’re thrilled to hear that you and your husband found the perfect leather swivel rocker chairs and footstools with us. It’s fantastic that you were able to try them in-store, feel confident in your choice, and get such great comfort at a fantastic price.
We’re also delighted that the ordering process, communication, and speedy delivery exceeded your expectations — nothing makes us happier than seeing our customers over the moon with their new furniture!
Enjoy your new chairs, and we look forward to welcoming you back to Furniture World soon.
The salesperson Candice was great
The salesperson Candice was great, i was after a matress,she was very helpful, and had a wide knowledge of the product I was after, and pointed me in the right direction to suit my needs, very pleased with the service
29 janvier 2026
Avis spontané
Réponse de FurnitureWorld
Thank you for your kind words! 🌟 We’re delighted to hear that Candice provided such helpful, knowledgeable service and guided you to the perfect mattress for your needs. We’ll be sure to pass on your praise — enjoy your new mattress! 🛏️
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