Fusion Fibre Group Avis 

Every person at Fusion Fibre that I have encountered from the initial contact, via the installation, to the subsequent “paperwork”, has been friendly, efficient and professional. So often people only contact companies to complain .. I wish to applaud. All in all, a pleasant experience.

I live in stocksfield area and fusion fibre has changed my way of Internet its brilliant

I could never get Internet in my back garden with other Internet providers now I can even at the bottom of the garden... its absolutely brilliant never had any issues and customer services are brilliant.

The customer support person was extremely helpful and understanding. She helped me sort out all my issues and answered all my questions promptly. She really made a huge difference in making the situation a lot easier for me.

I have just renewed for another 2 years. Excellent customer service from Elle, who could not have been more helpful.

Megan was fantastic today. So patient and clear. Took time to go through even the basics carefully with me. Thanks so much

This was my initial contact with Fusion Fibre and it was excellent. Ellie my contact went through everything very clearly and patiently. Now just awaiting next stage in process, but very impressed so far.

Very helpful and nice to talk to and did very best to help me
(nothing worse than getting somebody with an attitude)

Absolute chaos, the left hand doesn't know what the right hands doing. 5 days of phonecalls, 3 days off college, all because they couldn't get the internet to activate, firstly blaming the engineer, then a fault on the line. The dishonesty and incompetence from this company has been astounding. Approach with caution.

Liam helped me out went extra mile and sorted the job! GO ON MY SON SOME BOY YOU LIAM 🕺🏼🕺🏼🕺🏼🕺🏼🕺🏼🕺🏼🕺🏼

We have had fusion fibre for 3 years now and we haven't had any issues, that's with a fire stick and an Xbox also phones running at the same time, my contract has ended and I am happy to renew this is a great service provider and would definitely recommend them

It took a very long time to get through, but once my call was answered the chap on the other end was very helpful and friendly and my technical issue (loss of internet) was resolved

Liam was so good he was patient and understanding of my lack of tech savvy knowledge. He helped me get my internet back on

Liam was very help in resolving my complain.

Liam answered my query in a pleasant,calm and well-detailed manner.

I have just renewed my contract with the Fusion Fibre Group. I have not had any issues, received communications from them of planned outages and now have another 2 year contract that has reduced in cost when everything else has increased. Elle was very helpful in ringing me back and giving me the information I needed to chose the best option. Highly recommended

The internet from FusionFibre in the Cheshire area towns in the title is great ( after building the network infrastructure in these rural areas was finished ).

Recently called Customer Services to change the name on the account ( not just the direct debit details, so not quite a usual request ) and it was expertly handled by "Kevin" who checked back several times to keep me informed of the progress of said change.

Ultimately very happy with FusionFibre fibre optic service over the ASDL service which is our only other choice in our rural area. 100 Mb/s instead of 15 Mb/s is no contest really.

Anyone complaining now about FusionFibre in our Crowton and Kingsley area probably doesn't understand the importance of where to position their router in their house to maximise WiFi coverage.

Had F F installed in late October 2024, encountered some problems, caused, in part, by Sky (my previous supplier), F F dragging their feet and probably my own lack of technical knowhow. Somehow I was paying both Sky and F F. On the plus side, since dealing with Stephanie Ross at F F all problems involving both Broadband and Phone have been dealt with in a timely efficient manner, both services now
working well. Stephanie also arranged a very welcome credit to my account. I'm now saving a tidy sum compared to what I was paying Sky. Thank you Stephanie.
Laurie, Stocksfield 28/2/2024

Great speaking with Ellie at customer services. Broadband provider is faultless

Had our broadband installation recently (York area) and all has been spot on since.

Installers (Ben & Ste) were on time, very knowledgeable and helpful.

I was a customer of vm and there god awful service more off than on,and although it stated I was getting 1143 to my router it felt sluggish especially cod gaming so thought let’s see what’s out there

I saw that freedom fibre was now in my area had trials with them for 6 months and it was bad, kept losing connection but it was free and I was still running vm so had a fallback

then the ff service went to a paid model so thought surely now it’s paid they have ironed out all the faults,so went on ff and it directed me to fusion £35 a month 3 months free,now even cheaper and saw it was 900 symmetrical so thought let’s do this

well we Are now nearly 12 months down the line and had maybe 2 outages but sorted fairly quickly,and I did have a problem where they hadn’t been taking my DD for 6 months,even though I had filled the forms out but hey ho annoying but sorted it

anyway I digress the difference to VM is night and day,fttp feels so quick and gaming is now a joy with those ping times,supplied router is poor but have my own mesh WiFi 7 system anyway so future proofed

get constant 944 down and 800 up on WiFi,ff network is 10gb capability so hopefully in the future the network will only get faster

considering ee want £65 a month ok they provide WiFi 7 routers its not worth it with the extended outlay
so to sum up if you want a extremely fast powerful network please explore fusion fibre you won’t be disappointed!