gadget buddy Avis 

Absolutely disappointing. Never ever try them

If I could give zero stars I would. I had phone insurance with these muppets. Phone screen cracked, sent away, it wss replaced. 5 months later battery bursts, I send phone to samsung & they tell me a fake battery hss been jnstalled which has swollen and cracked the back case and melted some components of the motherboard. There was nothing wrong with my battery, it was the screen. Now my samsung warranty isvoid and these scumbags wont answer the phone. AVOID THESE DIRTY SCAM ARTISTS

If I could give a minus I would
This company needs shutting down!!! NEVER USE GADGET BUDDY no matter what.

I am trying to make claim for broken charging point on Samsung galaxy phone which I have as part of a contract with sky. Due to covid 19 I expected there to be a delay due to staffing but it is Impossible to get through by phone. So all correspondence has been done via email.

They will not accept my claim because despite sending them proof of my contract and my EMEI number given to me by sky they insist that unless I can provide both items on same email from sky they won't process claim.
I have bought a phone for my landline and made 5 calls to sky and each time they say it is not possible.

I cannot give what doesn't exist!!!!

I am classed as high risk due to covid 19, I have 12 different health conditions to deal with daily and of these 2 are mental health related which is currently out of control due to this despicable company!!

I wish I had seen the reviews before I took out my policy. Absolute joke!! Around a month ago my phone screen got smashed, and the phone was totally useless. At that time I was out of work and was using the device to contact job openings etc. I rung and rung and rung and rung the claims line, to be sent round and round in circles by an automated message. Everytime I made what I felt was progress the line went dead. I gave up in the end. I then then sent them an email. Took them about 10 days to respond. In this time I took matters into my own hands and repaired the phone out of my own pocket. As I said before it was a matter of urgency I had a working device. I thought that I'd be at least be able to get an invoice for the work done and then claim back. Didn't seem like an unfair ask, all things considered. But they refused to do this as it wasn't one of there authorised repair. I've now asked for a full refund on my policy and again feel like I'm going around in circles. So I would avoid. And if you have a spare £8 a month you might as well send it to a charity instead of these jokers.

Don’t use, there’s no way or contacting them to cancel your policy and honestly such a scam

Haven't even needed to use them but tried to cancel.. sent an email which bounced back as their 'inbox was full', tried the phone which said 'user busy'. Very dodgy. Ended having to go through my bank to block the payments.

Fake company don’t use, I would write a paragraph like below but had all the same issues.

The worst ever service! Lost my Apple Macbook pro laptop £2,350 on the train over a month ago and filed a claim with them, they had put me in contact with trent service (a third party administration claims service) who told me to file a report my loss claims form which cost me £5 and told me to fill out a form about how I lost my gadget.

I did all they told me to do then a week later, they told me I would be receiving a call from 'another' department, this time a 'PRIVATE FRAUD INVESTIGATOR COMPANY'! to check if I made up the claim of me losing my laptop. I was interrogated over the phone for almost 45 minutes. I was asked to provide (1) Proof of purchase (2) Personal Telephone records I've had with people at the time I've lost my laptop (3) Bank statement to show I really purchased my laptop, despite providing proof of purchase from Apple (4) Whatsapp conversations and was also told to provide a crime reference number that I've reported the item to the police. It took them 4 whole weeks to find out i wasn't lying that I really did lose my laptop.

I was then told to pay an excess of £50 which i did and was told I would be sent out a replacement gadget within 5 days. After the 5th day without receiving my replacement gadget, I was told that they're still checking whether they can replace the item as the cost of the laptop is too high!?? What was the point of getting an insurance policy on my laptop if they're not going to pay out or replace the cost of the laptop? Nowhere in the T&C'S does it state this and it clearly states in the T&C'S that they will replace my gadget.

A SHAMBLES OF A COMPANY. NEVER USING THEM AGAIN

Whatever you do, DO NOT use Gadget Buddy.
They DO NOT use an authorised Apple company to check the phone.
They DO NOT replace a handset brand new - a filthy model was supplied.
They take WEEKS to replace if found faulty.
An external company MMI / Trent Services are used.
YOU have to pay for Postage.
Not worth your time - literally the worst insurers I have ever experienced and yet it's 2019!!!

Impossible to get through to their claims team, line is always busy. Been trying for three days with no luck.

absolutely aweful, I have been paying for the insurance over two months and dropped my iPhone damaging the screen.
Quite simply I purchased the iPhone XS Max from apple for my brother, he preferred android so I took it back 3 months later and purchased an android phone for him. as it was over 30 days since I purchased it I could not get AppleCare. So foolishly I purchase this "what gadget buddy call" phone insurance? after calling them, they informed me they do not use authentic apple parts which would void my warranty.
it has been over a week since I made a claim and still waiting for it to be sorted. they are asking too many questions about the android phone I purchased before taking out the policy with them which is irrelevant and making me feel like its fraudulent. They are asking for photos of there i dropped it, for me to contact my provider for proof that IMEI has not been used prior, bank details and to speak with shop where I purchased an android phone for cash.
I have now booked the phone into apple to pay and get it sorted.
MY ADVICE!!! IF THE SEE THE NAME GADGETBUDDY, just walk away and avoid like the plague, do your research and use someone else if you like your expensive gadget...

I have had phone insurance with Gadget Buddy for years and have never used made a claim until now. They sent me a link to report my lost phone which they never mentioned that I would have to pay to report my claim, very crafty. When I mentioned it to them, they're excuse was very poor, quite embarrassing. They expect you to send them proof of:
. Purchase (Can't find receipt, Samsung Galaxy note 8 £920)
. Phone bill
. Letter/statement
. Proof the phone is black listed (Have to visit Carphone Wharehouse in the hope they can give me copy of receipt from 2 yrs ago)
. Certificate of report my loss (which cost me and they never informed me)

It appears they make it extremely difficult in the hope you can't be bothered.

I was told I can only send all the proof listed by replying to an email from them when the next person I spoke to gave their email address

It takes so long to get through. I will be shopping about whether my claim is successful or not.

I wouldn't recommend