Gadget GoGo Avis 

Réponse de Gadget GoGo

18 mai 2026

Hi,

Thank you for your review.

We’re pleased to hear everything went well and that your order was completed successfully.

We’re sorry the process was a little slower than expected on this occasion. We appreciate your patience and your feedback, as this helps us continue to improve our service.

Thank you for choosing Gadget GoGo.

Kind regards,
Gadget GoGo

Réponse de Gadget GoGo

18 mai 2026

Hi,

Thank you for your review.

We’re sorry to hear you feel this way, and we appreciate you taking the time to share your feedback.

Your original quote was based on the condition selected when the order was created. Once we received and tested the Apple Watch, our assessment found that the screen had scratches beyond our ‘Good’ condition criteria, and the battery health was below 80%.

As stated in our condition guidelines, an Apple Watch with battery health below 80% is classed as ‘Not Working’, as the battery would require replacement. Based on this, a revised offer was sent to you.

Please be assured that there was no obligation to accept the revised offer. If a revised offer is declined, we return the device free of charge.

We’re sorry that the final offer was not what you were expecting, but the revised valuation was based on the results of our testing and the condition criteria agreed to when placing the order.

Kind regards,
Gadget GoGo

Réponse de Gadget GoGo

18 mai 2026

Hi,

Thank you for your review.

We’re really pleased to hear you enjoyed using our service and found the process of selling your iPod Nano fast and easy.

We’re sorry to hear you were disappointed with the communication while waiting for payment. We understand how frustrating it can be when you are waiting for an update, and we apologise if your emails were not responded to as quickly as they should have been.

We’re glad the payment was completed and that you were notified by email once this had been processed.

Thank you for your feedback and for saying you would use our service again. We really appreciate it and will take your comments on board to help improve the experience next time.

Kind regards,
Gadget GoGo

Réponse de Gadget GoGo

18 mai 2026

Hi,

Thank you for your review.

We’re sorry to hear you were disappointed with the revised offer for your dad’s iPhone 14.

The original quote is based on the condition selected when the order is created. Once a device is received, it is fully checked and assessed against our condition criteria. In this case, the device was found to have marks that meant it did not meet our ‘Excellent’ condition standards, which is why a revised offer was made.

We understand that small marks may feel minor, especially on a used device, but our condition categories do have to be applied consistently across all devices we receive.

Please be assured that there is no obligation to accept a revised offer. If you are not happy with the revised valuation, we can return the device free of charge.

We’re sorry the final offer was not what you were expecting, but the revised valuation was based on the results of our assessment and the condition of the device received.

Kind regards,
Gadget GoGo

Réponse de Gadget GoGo

31 mars 2026

Thank you for your feedback.

We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your concerns.

Your Apple Watch was originally submitted as being in “good” condition. However, during our inspection, our technicians identified visible scratches on the screen which meant it fell into a lower condition category. Because of this, a revised offer was made to reflect its actual condition. We also provided imagery to show exactly what was identified during testing.

We understand that this can be frustrating, but customers are always given the choice to accept the revised offer or have their device returned free of charge. In this case, the revised offer was accepted and payment was processed accordingly.

We’d also like to clarify that we did not receive any contact raising concerns about the revised offer prior to acceptance. Had you reached out, we would have been more than happy to review this with you.

In addition, payments are processed automatically once an offer is accepted and completed within our standard timeframe. Customers do not need to contact us to receive payment.

Finally, we would never intentionally damage a customer’s device. This would not benefit us in any way, as a device’s condition directly affects its resale value.

We’re sorry again that you feel disappointed, but we hope this helps clarify how the process works.

Réponse de Gadget GoGo

31 mars 2026

Thank you for your feedback.

We’re sorry to hear about your experience and appreciate you taking the time to share it.

All devices we receive are assessed based on their condition at the time of arrival. In this case, our inspection identified damage to the screen, including a crack, which has a significant impact on the device’s value and resulted in a revised offer being made.

We do acknowledge your comments regarding the packaging, and we agree that the item was well packaged on arrival. Given this, it is highly unlikely that this type of damage would have occurred during transit. In our experience, damage in areas such as the corner of a screen can sometimes go unnoticed.

We would also like to reassure you that we would never intentionally damage a customer’s device, and all items are handled carefully throughout our process. Each device is logged, inspected, and photographed individually to ensure it is correctly matched to its order.

Ultimately, we can only assess a device based on the condition it is in when we receive it. Based on our findings, the damage was present at the point of inspection.

As with all revised offers, you were given the option to accept the new valuation or have your device returned free of charge, which we understand you have chosen to do.

We’re sorry again that you’re disappointed with the outcome, but we hope this helps clarify the situation.

Réponse de Gadget GoGo

31 mars 2026

Thank you for your feedback.

We’re sorry to hear you were unhappy with your experience and appreciate you taking the time to share your concerns.

When your console arrived, it underwent a full inspection by our technicians. During this process, we found that the device was heavily clogged with dust internally. This was not a simple surface clean, but required a full internal strip-down to address, as the build-up was affecting airflow and causing the console to overheat.

Overheating can present a risk to the long-term performance and reliability of the device, and in some cases, may already have caused underlying issues that are not immediately visible. This is why a significant adjustment was made to the original offer, to reflect both the current condition and the potential impact on resale value.

We completely understand that this may have been unexpected, especially if the console appeared fine externally. However, our valuations are based on both external and internal condition following inspection.

As with all revised offers, you were under no obligation to accept the new price and had the option to have your console returned free of charge.

We’re sorry again that you feel disappointed, but we hope this provides some clarity on how the revised offer was determined.

Réponse de Gadget GoGo

11 févr. 2026

Hi William,

Thank you for your feedback, and we’re sorry to hear that you were disappointed.

The device you sent in was originally listed as being in Good condition, but on inspection, our technicians found several cosmetic flaws that didn’t meet the criteria for that grade. In line with our Price Promise, we provided a revised offer based on the actual condition and age of the device. You chose to decline this offer, and as promised, we returned your device to you free of charge at no cost.

We want to be very clear, we absolutely do not “feed off the vulnerable.” Our service is built on transparency and fairness, and customers are never under any obligation to accept a revised offer. If a device doesn’t match the described condition, we always provide a detailed explanation and give the option to have it returned completely free of charge.

We understand it can be frustrating when expectations don’t match reality, but we do our best to make the process as fair and straightforward as possible for everyone.

Kind regards,
The Gadget GoGo Team