Ordered a Palestine pendant and received it within 2 weeks. Had emailed customer service after 1 week as I didn't receive a tracking number but they didn't reply. I was a little skeptical about the l... Voir plus
L'entreprise a répondu
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Ordered a county pendant with engraving on a Sunday night, got a shipping confirmation by Wednesday and it was at my door the following Tuesday. I emailed to check if the engraving would be in time fo... Voir plus
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Completely honest review I ordered from this company and paid for priority processing, got confirmation email and an email to say it was being prepared and then nothing. I did receive my order howeve... Voir plus
L'entreprise a répondu
I was absolutely delighted with my Palestine pendant from Gaelic Clann. The quality is beautiful, and it arrived exactly as pictured. They actually share proof of donation to the Irish Red Cross, whi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Every piece Gaelic Clann makes starts with a county. The one you're from. The one you support. The one you carry with you no matter where life takes you. We make county pendants and bracelets, personally engraved with black ink fill for lasting clarity, and worn by gaelic players, families, and Irish people living far from home. Each piece is crafted from medical grade 316L stainless steel with 18k gold or rose gold plating, tarnish-free, built to last, and priced so that quality Irish heritage jewellery is accessible to everyone. Gaelic Clann was built by an Irish founder with a straightforward belief: that where you come from matters, and that jewellery should reflect that. Not generic Celtic print-on-demand. Not fine jewellery at a premium price. Something in between, meaningful, personal, and rooted in real Irish identity. Every order arrives gift-ready in a white jewellery box. Shipping is tracked worldwide, with duties and taxes included on international orders. And every purchase is backed by our 30-Day Worry-Free Guarantee, no questions asked. We have served over 10,000 customers across all 32 counties, and the Irish diaspora in the US, Australia, Canada, and the UK. The clann keeps growing.
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4,1
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26 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Completely honest review
Completely honest review
I ordered from this company and paid for priority processing, got confirmation email and an email to say it was being prepared and then nothing. I did receive my order however about 3 weeks after I ordered it but within this time I sent countless emails to customer support along with filling out the online request form and nobody ever got back to me, I was so close to reporting this site as fraudulent. On the plus side though the bracelets I ordered are beautiful and im really happy with them 😍
9 mai 2025
Avis spontané
Réponse de Gaelic Clann
Thank you for your honest review, and I truly appreciate you taking the time to share both the positives and the frustrations.
I want to sincerely apologise for the delay in replying to your messages. We experienced an overwhelming surge in orders recently, and unfortunately it created a backlog in both fulfillment and customer support. That’s on us, and we’re actively improving our systems to ensure this doesn’t happen again.
That said, I’m really glad to hear you loved the bracelets when they arrived. We put a lot of care into each piece, and it’s great to know the quality met your expectations.
Thanks again for your patience and for supporting a small Irish business.
Customer Support
Gaelic Clann
Stay away!!!!
Ordered bracelets 18th March, immediately received confirmation email,19th March received email confirming order is being prepared, March 24th received email confirming order Shipped & given a tracking number. When Tracked it shows An Post has not yet received the parcel 14 days later, An post advised me to contact sender directly. Unfortunately they don't answer emails. I would usually never buy from sites with no contact address & number but took a chance this once..Bad move!! I think the proof of the company is shown here as they will only reply to good reviews, but ignores the customers that they have wronged. I think that speaks volumes.
Edited on 8th August after a reply from Gaelic Clann...
Thank you for your reply, albeit 5 months after the purchase. Your apology is greatly appreciated. If you are sincere in what you have written then you should have no problem with my returning the bracelets for a full refund ( including postage ). They were bought as a present for family visiting from Australia but I never received them in the 4 weeks they were home or the 2 weeks prior to their visit. Therefore as the bracelets were so late they are of no use to me. Would that be something you are willing to, do to write your wrong?
18 mars 2025
Avis spontané
Réponse de Gaelic Clann
Hi Sezzy,
We’re sorry to hear about your experience and appreciate you sharing the details.
Your order for County Bracelets was not ignored or forgotten. When an order is marked as “shipped,” it means we have prepared and packaged it, and a pre-notice is automatically sent to An Post. However, due to a surge in demand at the time of your purchase, particularly surrounding our County Bracelet release, there was a delay between fulfillment and physical handover to the courier.
We understand how frustrating this must have been, especially with no replies to your emails. That’s on us, and we are actively improving our response time and communication process as a small team catching up after that high volume.
To be clear, we do not only reply to good reviews. We are doing our best to respond to everyone, good or bad, and take every concern seriously.
Thank you for supporting a small Irish business, even if this time didn’t meet your expectations.
Customer Support
Gaelic Clann
Couldn't be happier
I ordered the Gaelic necklace and love it! Seems to be of higher quality than I expected, and even though they updated me about dealing with a delay, it arrived on time :)
24 mars 2025
Avis spontané
Réponse de Gaelic Clann
Thank you so much for the lovely review, we’re delighted to hear you love your Gaelic Necklace.
We really appreciate your reply, and it’s great to hear it arrived on time and exceeded your expectations. Thanks again for your support, it means a lot to us.
Customer Support
Gaelic Clann
Bought for my daughter and she…
Bought for my daughter and she absolutely loves it and has yet to take off her bracelet. Lovely gift box too, seems like a new up and coming Irish brand so always happy to support, hope they bring out new pieces soon
14 février 2025
Avis spontané
Réponse de Gaelic Clann
Thank you so much for your review, Michael. I'm glad you love the bracelet!✨
We really appreciate it; as a small business, every review helps us out! :)
Dodgy website
Update 8/8/25
I am unsure why it has taken over 7months for a Trustpilot response to be submitted but I have yet to receive a reply to any of the 9 emails I sent directly to customer services between 24/12 and 7/1 asking where my order was & when I would receive it and subsequently requesting a refund.
I struggle to understand why reaching out again now (over half a year later) would make a difference.
The order never did arrive which is why I submitted a fraudulent transaction to my credit card provider & fortunately they refunded me.
I will not be ordering from Gaelic Clann again & I would urge others not to either.
Update I have reported fraudulently transaction to my credit card & they are investigating.
Same as other reviews, placed order well in advance of Christmas (12th Dec) but order not delivered & no reply to my email.
The delivery tracking information sent by them doesn’t work either.
Seems to be a dodgy set up.
12 décembre 2024
Avis spontané
Réponse de Gaelic Clann
UPDATE
As for why you’re only seeing a response now, this is because we only recently claimed our Trustpilot profile, which previously existed as an unmanaged, automated listing. We had not put resources into managing this until recently, and are now actively replying to all past reviews, both positive and negative.
While we respect your decision not to order again, we strongly reject the suggestion that we are a “dodgy website.” We are a real, small Irish business, fulfilling thousands of orders and transparently donating to causes we believe in.
If your order never arrived, it was due to a courier issue outside of our control, as the parcel was dispatched on time. Please don’t hesitate to reach out again and we will make it right.
*****
Hi Donna,
We’re sorry to hear about your experience, but we want to clarify a few important points.
You placed your order for the Gaelic Bracelet on December 12th during the Christmas period, which unfortunately came with widespread courier delays across Ireland and the UK, delays that were entirely outside of our control.
Your order was processed and shipped on time from our end. The tracking system used by An Post sometimes takes time to update, especially during peak periods, but the parcel was indeed dispatched.
We understand how frustrating it is not to receive a reply quickly, especially around the holidays. As a small team, we were completely overwhelmed by order volume and seasonal demand, which affected our response times.
To label our business as “dodgy” or “fraudulent” is not only inaccurate, it’s damaging to a small Irish company doing its best to deliver meaningful, custom-made products. We have fulfilled thousands of orders and stand by our integrity.
If the order was never received, please reach out again and we will make it right.
Customer Support
Gaelic Clann
I didn’t get my order and no reply when…
I didn’t get my order and no reply when I emailed about it. Tracking number seems to be fake. Don’t order from this website
16 décembre 2024
Avis spontané
Réponse de Gaelic Clann
Hi there,
We’re sorry to hear about your frustration, but we want to clarify — this order was delivered.
While there was a delay, this was due to courier issues completely outside of our control (Christmas delivery surge). The tracking number provided was valid, and the parcel was shipped and handed over to An Post on time from our side.
We’re a small Irish business, and although we do our best to keep customers updated, the surge in demand around that time caused delays in both shipping and email replies.
If you’re still experiencing any issues with the order, please get in touch and we’ll be happy to resolve it.
Customer Support
Gaelic Clann
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