Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Katie’s selection of places to stay and things to do in and about Quito was excellent, accommodations were great, and sequencing was perfect. Our guide Fabrizio was amazing, and the fact that he was w... Voir plus
Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... Voir plus
L'entreprise a répondu
Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient. The person who met us at the airport... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Coordonnées de contact
265 Foch Street and 6 de Diciembre, 170143, Quito, Equateur
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
4,8
Excellent
207 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant Galapagos specialists
From our first contact these guys were prompt helpful and very responsive. When ever we had a question it was answered quickly and they could not have been more helpful in the lead up to the trip.
Once we arrived the service by the ground agent was excellent and the actual cruise itself was superb.
We would not hesitate to recommend them to anyone looking to book a holiday in Galapagos and will certainly be mentioning their name when ever anyone asks us about our trip.
25 juillet 2025
Réponse de Galapagos Travel Center
Hi Shaun! Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional. We deeply appreciate your recommendation.
It was an honor to be part of your incredible adventure!
Best wishes,
Galapagos Travel Center Team
Réponse de Galapagos Travel Center
Hi Fredy!
We're so happy to hear that everything was great, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Superb guides, accomodations, and food
From the moment we left the Quito airport to the time we returned, Galapagos Travel had us covered. The guides were excellent, the hotels and food were superb and everything when without a hitch for the trip of a lifetime to Quito, Banos, and the Galapagos Islands.
25 juillet 2025
Réponse de Galapagos Travel Center
Hi Cris!
Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!
Best wishes,
Galapagos Travel Center Team
Great naturalist guide ( Carlos)and…
Great naturalist guide ( Carlos)and crew members and other people we enjoyed time with from all
Over on small cruise! The only way to see the Galapagos Diana and all of the staff were wonderful esp our guy who was quick to clean up our rooms each day! Just the best and great adventures!
30 juillet 2025
Réponse de Galapagos Travel Center
Hi Dolly!
Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable as possible!
Warm regards,
Galapagos Travel Center Team
Not worth the cost
I found the experience less exciting than what I expected and paid for. Excursions were repetitive (how many times you need to see blue footed boobies?). The trip to Genovesa was too long and practically useless. I suggest it be eliminated from the itinerary. And by the way, the food was sort of average, not worthy of a super deluxe cruise. I would not recommend this cruise.
25 juillet 2025
Réponse de Galapagos Travel Center
Dear Farhad,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. The Galapagos are renowned for their incredible biodiversity, and we aim to offer a range of excursions that showcase its unique wildlife, but we understand that preferences can vary.
Your comments about the excursions are valuable, as we continually work to improve the experiences we offer. Regarding the food, we appreciate your feedback and will share it with our culinary team to ensure it meets the high standards of the cruise. We truly hope you'll give the Galapagos another chance in the future, as there’s always more to explore and enjoy on this incredible archipelago!
Warm regards,
The Galapagos Travel Center Team
Excellent experience
Everything was smooth and well organized. The guides (Charlie and Juanito) knew everything, even when asked about very detailed specifics! Also, the ship Infinity ran a smooth operation under supervision of chief of staff Edison. We had a minor health issue and everybody made the extra mile to help us resolve our situation. The food was great, the cabins were clean, the ship was nice, and of course, the islands are a true wonder that needs to be seen once in a lifetime.
25 juillet 2025
Réponse de Galapagos Travel Center
Thank you so much for your kind words!
We’re really happy to hear that everything went smoothly on your trip and even more so to know that you’ve fully recovered. We hope this adventure will always hold a special place in your memories. Galapagos is truly one of a kind!
It was a real pleasure to be part of your journey.
Best wishes,
Galapagos Travel Center Team
Excellent communication
Excellent communication, advice and help with airfares. Galapagos trip was absolutely first class
25 juillet 2025
Réponse de Galapagos Travel Center
Hi Hervé!
We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Réponse de Galapagos Travel Center
Thanks for your feedback. Diana always takes care of providing all the necessary information for your trip. All of us at GalapagosIslands.com are very happy to have accompanied you on this experience!
Best wishes,
Galapagos Travel Center Team
Réponse de Galapagos Travel Center
Hi Patricia!
Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable and memorable as possible!
Warm regards,
Galapagos Travel Center Team
A must do trip
Everything from beginning tto end was well organized, well articulated and it followed through as expeted. This mini cruise ship is a perfect way to travel.. The guides and staff were excellent and knowledgeable.
8 juillet 2025
Réponse de Galapagos Travel Center
Hi Stephen!
We're so happy to hear that you had a perfect experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Our travel adviser
Our travel adviser, Andres made all the arrangement in a timely manner. When we noticed an error with the name on airline ticket - he got it corrected. His efforts made our trip easy and without trouble
8 juillet 2025
Réponse de Galapagos Travel Center
Thanks for your feedback! We are proud to have a team committed to providing you with the best service. Andrés will be very happy to know that his help is reflected in this great adventure for you.
Warm regards,
Galapagos Travel Center Team
It was a great boattrip
It was a great boattrip! The guide and the crew were so helpful and caring. The itinerary was good and the excursions also.
8 juillet 2025
Réponse de Galapagos Travel Center
Hi Björn!
Thank you for your review. We are glad everything was great! It was a pleasure helping you organize it.
Warm regards,
Galapagos Travel Center Team
Réponse de Galapagos Travel Center
Thank you for your comment! We're always happy to assist with any questions or concerns that may come up. Count on us to be here for you! Thank you as well for your greeting to Gabriela!
Best wishes,
Galapagos Travel Center Team
Réponse de Galapagos Travel Center
Hi Faye! Thanks for your feedback. Lorena always takes care of providing all the necessary information for your trip. All of us at GalapagosIslands.com are very happy to have accompanied you on this experience!
Best wishes,
Galapagos Travel Center Team
What an unbelievable experience
What an unbelievable experience. The logistics were choreographed perfectly. Fatima our travel advisor coordinated everything. Infinity was a great yacht and the cabin was everything we expected. The crew and guides went overboard to accommodate us. Then there was the Galapagos experience which was unbelievable. The hikes and the snorkeling experiences were amazing.
22 avril 2025
Réponse de Galapagos Travel Center
Hi Don and Maren!
We're so happy to hear that you got to experience one of the most unique places on Earth! We're thrilled to have been part of your journey and that we could help make it unforgettable.
It was truly a pleasure to be part of your trip!
Warm regards,
Galapagos Travel Center Team
Ecuador and Peru Travel
Everything went according to schedule; drivers and guides were excellent, especially Fernando for our Quito-Mindo excursion. All scheduled activities were enjoyable, memorable and on time. Our Travel Contact, Lorena, was responsive and helpful for our planning and questions. Thank you!
24 avril 2025
Réponse de Galapagos Travel Center
Thank you so much for your feedback! We're so happy to hear you enjoyed the great service from Lorena and Fernando. They always go above and beyond to make sure our guests can relax and fully enjoy their adventure without a worry.
Thanks for choosing us!
Warm regards,
Galapagos Travel Center Team
Great customer service
Great customer service, quick response to numerous questions about destinations, and a really personalized experience while traveling. We visited Ecuador and spent amazing time in Quito on adventures outside the City, and then staying on a luxury ship in Galapagos Islands which was a true bucket list location for us.
3 mai 2025
Réponse de Galapagos Travel Center
Hi Sunny! Thank you for your kind words.
We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. It was an honor to be part of your incredible adventure!
Best wishes,
Galapagos Travel Center Team
Excellent 5* experience throughout !
Excellent 5* experience throughout from initial booking process ( lots of questions from us, all answered promptly , easy accurate payment/billing etc) , to the excellent itinerary 8A which gave us much variety of wild life, activities and landscapes, boat ( Natural Paradise) , the onboard experience ( food, service, comfort) & finally our guide ( Alejandra)
For us, the duration was perfect , covering the diversity of Galápagos. The activities were awesome too - snorkeling with hammerhead sharks was one highlight)
Galápagos Travel Center really does an excellent job of ensuring a smooth trip from beginning to end.
29 avril 2025
Réponse de Galapagos Travel Center
Hi Julie!
Thank you for your wonderful comment! We know how important it is to trust a company when you are planning a trip of a lifetime, and we are so honored that you chose us. We are proud to have a team of experts in the destination and always ready to offer you the best based on your needs.
Warm regards,
Galapagos Travel Center Team
Excellent customer service from Galapagos Travel Center!
Diana Endara is excellent! She always replied to our emails responding completely to our questions. We were thrilled with our 8 days/7 nights journey on the Infinity.
22 avril 2025
Réponse de Galapagos Travel Center
Hi Ruth!
Thanks for your feedback! We are proud to have a team committed to providing you with the best service. Diana will be very happy to know that her help is reflected in this spectacular adventure for you.
Warm regards,
Galapagos Travel Center Team
Diana was especially helpful.She made…
Diana was especially helpful.She made the booking process easy and answered all my questions.
21 mai 2025
Réponse de Galapagos Travel Center
Hi Brad!
Thanks for your feedback! We are proud to have a team committed to providing you with the best service. Diana will be very happy to know that her help is reflected in this spectacular adventure for you.
Warm regards,
Galapagos Travel Center Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.