Game Avis 48

Hi,please explain me as to why we have to pay for outsourcing deliveries and they disrespect what sone one as bought
Secondly the service from game South gate is up to rubbish.I bought a fridge front the store 2saturdays ago and telling me they do have stock was delivered last wednesday only to open the fridge it was damage went in the store that very evening showing them all damages and believe up to now as dated 25 January I am still not replaced with fridge and over this 2 weeks i have lost so much perishable and with no empty up to now .I will not purchase anything from game no wonder they sit with over a million damage stock. For my knowledge there is no control in shops likes this that is why so many games stores has close down in this,past 2year.Ive also notice people who have a job in game has no supervision on departments secondly the sales person are involve with the outsourcing deliveries where I was not in the person to buy the fridge immediately but sales person already call his buddy to deliver and gave me a price of R450 and I said I will come over the weekend believe me or not the salesman after that ignored me when I went back to purchase the fridge now if there was supervision would this salesman ignore me if he was not guilty. People that have employment seems like they do the customer a favour not realising without us purchasing the lights of game will not be burning and they will not be receiving a salary . I promise you now I just recieved a called now that they will deliver tomorrow and the time is 3.29 waited today I vain really where is this beautiful country gone to with sadness hey. Don't support game how desperate you are .I will always rather drive to the nearest house and home I am so regrets full now residing in the south of Gauteng .Game is rubbish true and true for there service

Terrible company they dont even bother to check up on they complains but they just take people money worst place to buy appliance from.people even if it is a 1rand dont shop at this pathetic store

Complete lack of service.
Made a purchase online for delivery and was told 2-5 working days.
Now day 8, still no delivery and no idea when its going to be delivered.
No managers at Game are available to assist.
Lots of apologies but no service.
They can't even process the cancellation without issues.

Hi. I can see there is 4 bad reviews for Game. Nice chatting to staff
Messaging. They are going to escalate it. Ever heard of false promises. Nothing in writing. Strikd yes. Okay accept. Only aftef strike then supposed action with still no feedback for return and refund. Be very extremely patient with after sales service. Very slow and non communication whatsoever. Only if order still live. My advice. Hope it helps

To whom this may concern

I am utterly disgusted and mortified by the treatment given to employees by Grace Maruma at the Polokwane Game Store branch. Not only does she belittle them and treat them with close to absolutely no respect but she is comfortable enough to do this IN FRONT OF CUSTOMERS.

I often go to Game for my essentials and more than one occasion have I had a first hand experience in witnessing this woman bully the employees. I would assume she has a managerial position but if this is how Game conducts it's treatment of employees then I am more than happy to stop supporting this franchise. On two occasions I have seen her torment employees so much that they were close to tears.

How is this acceptable? Employee or not, these are people you are dealing with. The same people who work hard to keep the franchise afloat only to be treated like filth, MORE SO, IN FRONT OF CUSTOMERS.

It's disgusting and the mere fact that I've witnessed this more than five times speaks volumes because it makes one wonder how often it happens that one does not witness in the flesh.

It is disgusting. You must understand how severe these situations I have witnessed must be for me as a customer to complain on the employees' behalf.

Regardless of what the problem is I'm pretty sure certain matters can be addressed privately and PROFESSIONALLY.

Mind you, I am not the only person who was disgusted by this behavior because multiple people in the queue had an issue with what we had witnessed and I for one can definitely confirm it has happened way too many times and the fact that nothing has been some speaks volumes about how Game treats its employees. I'm utterly disgusted.

They may be employees but they are humans first, with feelings. Give them some level of dignity. I truly am disgusted and will no longer be going to that Game branch.

I am extremely disappointed with your service. I have ordered a treadmill and needed it to be delivered. There was no option for delivery and only pick up on your website. Your website clearly states that you can deliver to residential addresses. It also states if this function does not occur you must contact customer service. I have contacted customer service twice and they have said that they cannot change the process from pick up to delivery. I am from Verulam and there is nothing on the site that says you don't offer delivery to my area. After such disappointment I have opted to cancel my order due to this draining process of getting someone to assist me. I requested a call back from a manager incharge and have not received any calls in over 24 hours.

Why have your standards and service dropped soo much over these years? My family and I have been ordering from your stores for decades and we have not had any major problems until now. I am extremely disappointed with the lack of care you show to your customers nowadays.

I don't feel we will ever buy from any of your stores again.

This product was a gift for my mother's birthday and I am disappointed that she will not receive it. I hope that your cancellation and refund service is prompt so I can atleast provide her with this gift from Takealot, a company who actually listens and cares about their customers needs.

I am doubtful if anyone will read this message just as I am doubtful if I ever receive my call back from a manager who could have assisted us with this situation.

All I can do is vent on social media for now.

I hope to hear any response from you via any mode of contact.

This was an email describing my issues.

Supported Game 5/6 months ago with a lot of buying from them in cash, but had already had to exchange a fridge that was faulty, only this time I went for a more expensive fridge, once again faulty, not working like it should and the water Despenser not used because it leaks. Well finally after thinking no I should get an exchange or repair I phoned and was told by the sales lady a tech will be sent out, well after again nearly a month I decided enough is enough and I complained and then was told I will be happy in a hour cause the exchange will get done ,the delivery guy will collect and exchange in an hour. Rushed home, unpacked the fridge to clean it and defrost it, well my meat and all got defrosted and after 3 hours when I phoned I was told she will phone me back because the delivery guy has left, then the call....no sorry a mistake my ridge is still at game and he will come later, well I suffered losses and the next day when game phoned I told them I will rather take my money and support someone els. After the lady tried to change my mind into buying another fridge, I said phone me back I need to talk to my wife..never phoned and about 2 hours later here stops a guy with a fridge NOT THE ONE I HAD but a totally different one, NO way....I sent him back with the not wanted fridge and sitting with one that is faulty....shorting my story at the end I took my money back, the attitude we received at the store was shocking and a hipe of R20 notes, the lady actually said to the only friendly lady at the counter just make sure they count the money and make sure its correct. She did not even greet us she looked as if she was ready to storm me, her rude look and attitude is very sad, I think training needs to be given to the sales lady and the manager or perhaps a new manager, I was in the hospitality industry and believe me this will shock some people. And its a pitty to see such a huge store group that looks like they think that game has enough money so what if they have attitude....they don't need clients.....
If ever wanting a trainer for the Game store in Mossel Bay, I have experience in given training, service excellent, Inspiring your team, team building, positive thoughts create a positive attitude.....and so on....and I'm still young so full of smiles and friendliness. Thank you and shame that one store can make or brake its potential. Regards Mr & Mrs Zeelie