A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Voir plus
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I've always loved gamegear, getting to play all the games I had as a kid is awesome. They accidentally sent me the wrong SD card and was super easy to swap it. All I did was text them. They got back t... Voir plus
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I bought the 512 GB Greatest Hits collection for Pi 4. When I popped it in, it loaded right away, but most of the games were missing. I trouble shot it the best I could but couldn't figure it ou... Voir plus
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Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979
Coordonnées de contact
201 Ruthar drive, 19711, newark, Etats-Unis
- 3233340979
- support@gamegear.net
- gamegear.net
4,6
Excellent
183 avis
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I purchased the Nintendo emulator for…
UPDATE: Max reached out to me and has resolved the situation. He went above and beyond to get me the new unit quickly and my husband was happily gaming two days later. The system itself is great and has all the games, even the rare not so popular ones he likes to play.
I purchased the Nintendo emulator for my husband for our anniversary. He played it for one week, and then the games would not load. When you select a game from the list it just brings you back to the list. My husband and I have been trying to reach customer support for over a week now. We have sent messages and emails and have not heard anything back. I’m so disappointed and apparently out $200.
18 septembre 2024
Avis spontané
Réponse de GameGear.net
UPDATE:
Tanya,
It’s a pleasure to assist you and learn your husband’s story.
Gaming means so much, and it saddens me that he was without games for days.
I’m thrilled that you’re both back to gaming now!
Thank you for your business and the chance to resolve the issue.
God bless gamers!
Tanya,
Thank you for your patience, and I apologize for the wait.
I have arranged for a replacement console and a backup disk to be shipped today, order # GG7882. I also upgraded the shipping to priority mail at no extra cost to expedite the solution. As a fellow gamer, I understand the frustration of being without games.
Thank you again for your business and for the opportunity to resolve this issue. Please keep me updated.
God bless gamers!
Réponse de GameGear.net
Xan,
I'm glad I could assist you! Thank you so much for your business. I look forward to helping you with your retro gaming needs in the future!
Best regards,
Max
Happy customer
Great product, fast shipping. Happy to have all of my favorite retro games in one collection!
31 juillet 2024
Avis spontané
Réponse de GameGear.net
Tom,
I'm honored to be part of your retro gaming journey. I'm glad I could help! Thank you, and happy gaming!
Support was excellent
Support was excellent. There was an issue with the first delivery and they refunded me and sent a replacement. Just awesome!
30 mai 2024
Réponse de GameGear.net
Adam,
I’m relieved to hear that you finally received the item and can get your gaming started. Thank you so much for your business and patience. God bless gamers!
Best regards,
Max
Yay!
Shipped out on the same day and the product is overwhelmingly interesting and fun. Helps me connect with old people.
23 mai 2024
Réponse de GameGear.net
Charles,
You've made all my efforts meaningful! Thank you greatly for your support and the positive feedback! Blessings to all gamers!
Support for Game SD card incident
My son accidentally reformatted the Batocera game SD card. Support went above and beyond to get me gaming again. The best support interaction I have ever experienced. These guys are awesome. Will be recommending them to everyone.
6 juin 2024
Avis spontané
Réponse de GameGear.net
Alun,
Thanks a lot for your feedback. We are delighted to be a part of this thrilling retrogaming adventure.
God bless you and all gamers!
I could not configure/no sound
I could not configure the card using
my joystick and arcade buttons, managed to use with wireless controllers but not the result I wanted, also the card did not produce any sound at all. Overall I would not recommend.
17 avril 2024
Réponse de GameGear.net
Hi Art,
Please allow us another chance to fix the issues.
In the event that the arcade control lacks preconfiguration, you can utilize the "map controller" feature by employing a USB gamepad or a USB keyboard. I recommend following the instructions in my video guide:
https://youtube.com/shorts/LjEHBpONOSs?si=bIJrRXLaSbMMqUC3
For the audio, you may need to change the audio output following thses steps:
1. Go to MAIN MENU → SYSTEM SETTINGS → AUDIO PROFILE and select the first profile, then back out to the MAIN MENU.
2. Go back into SYSTEM SETTINGS → AUDIO OUTPUT and test all available outputs, exiting to the MAIN MENU between each change.
3. If none of the AUDIO OUTPUT options worked, repeat steps 1-2 for a different AUDIO PROFILE. Your AUDIO OUTPUT options might change depending on the AUDIO PROFILE selected.
Please be assured that I am available to provide assistance, and you need not worry about causing any issues.
Réponse de GameGear.net
Hi Austin, I'm pleased to hear that you had a great experience with the SNES mini mega pack. Just a reminder, the console includes a 1-year warranty, and I have extended it by an additional year. If it malfunctions within 2 years, we will cover it. Thank you for your patronage, and enjoy your gaming!
Great answers to questions over email
Great answers to questions over email. Awesome product. So many options.
12 mars 2024
Réponse de GameGear.net
Thank you very much, Kevin. I really value your business! You've brightened my day! Wishing you happy gaming~
Awesome Experience All Around!
My experience with GameGear.net was incredible! Some of the best customer service I've ever experienced! The product works perfectly, and I am now living in retro gaming heaven! I had a few questions before and after the purchase and Max answered them quickly and clearly. He even answered one of my questions with a custom youtube video explaining how to solve the issue. I'm very very happy with my purchase!
1 janvier 2024
Great customer service
Customer service was excellent. They diagnosed a problem and shipped a replacement part that arrived the next day. The price was lower than other sites.
22 novembre 2023
Stellar customer service
The console itself had a steep learning curve on how to adjust settings for an emulation newbie but the responsiveness of customer service made it all a breeze to learn about.
2 novembre 2023
There’s no audio
There’s no audio coming out of the snes, I emailed customer service but they couldn’t figure out.
14 février 2023
Réponse de GameGear.net
Hi Christian,
Thank you for contacting us.
You may need to change the audio output from "Default" to "HDMI" depending on your configuration. To do this, go to "Main Menu > System Settings > Audio Output."
Please let us know if this resolves your issue. If the problem persists, we can replace your console.
Thank you!
Works wonderfully super easy to use the…
Works wonderfully super easy to use the way you programed everything. Will use again
3 octobre 2023
Replaced an item that was clearly my…
Replaced an item that was clearly my fault even though it was a little past warranty. Excellent customer service.
28 août 2023
All around awesome
Gamegear makes a great product and was great to work with their customer service!
31 août 2023
they got back to me and sent out a…
they got back to me and sent out a replacement. works great again.
21 juillet 2023
Great games
Great games. There were some repeat games (very few), but all of the games run really well on the Raspberry Pi 4.
23 mai 2023
The communication was outstanding
The communication was outstanding. I ordered a RetroPie card that took some time to be delivered, which I understand. They responded well and let me know what was going on. Once they got the item back in stock, I received my card in a timely matter.
18 avril 2023
Overall good service
3 mars 2023
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