Gamesworkshop Avis 53

Preordered a box 2 weeks ago for release day (which is today), they haven't even processed it yet. So I'm seeing my friends and various randos post on the internet. I got nothing.

Absolutely brilliant company that are unmatched in the world today, artwork and the whole backstory are fantastic . Great miniatures.

They refuse to help me on an order that was shipped incomplete, it's obvious because of the package size. They are fine unless you actually need help with an order, avoid online at all costs.

The thing that WENT WRONG was when I ORDERED MY GORKANAUT/MORKANAUT, I just build mine as the MORKANAut aND thE MorKanAUt LOOKS LIKE THE DAMN NERD EMOJI LIKE WTH BRO GAMESWORKSHOP PLEASE FIX THAT ORK KIT AND MAKE SURE IT DOES NOT LOOK LIKE THE NERD EMOJI.

had an issue with a defective item. customer service was amazing and allowed me to refund the item at my local branch (even earned a few pounds because the product I was returning had gone up in price!)

Dishonest.
Loved the game but the politics made me walk away. They will not miss us customers. They do not care about you.

nice models but a bit expensive

Warhammer plus is a con it sets to automatically renew with no easy way of changing it and no option to switch it off. I had to cancel the payment via PayPal. Oh and they want your card details even if you buy a voucher. Avoid

Website is awful following recent redesign. On-line purchasing experience is so poor. Limited editions go to scalpers and bots rather than loyal customers. Changes supposedly made to combat scalpers and bots and a re-issue of latest limited edition did not work. The whole site locked then crashed. A waste of time.

Website is terrible following a massive redesign and makes the hobby incredibly difficult. More copies of books and games go to scalpers and bots than actual customers with little to no changes made to combat the issue.

Great shop awesome hobby if a bit expensive great staff

Great products but having real problems with stock levels and communication. Also ordered a product online for collection in store. Had not heard anything for a week so queried via online chat. Was told to wait 9 days and it was still being processed. On the 9th day finally received an email to say it was processed. When I clicked on the tracking link.....it had been delivered to store the day after I ordered it. They just cannot stay in top of their systems and orders

Ordered a new product release and only got half of the items in the box.

Contacted customer services and it is now 3 months on and I still don't have a replacement! How can a new product be missing parts!!

Getting absolutely nowhere with this, I want my parts or a full refund

Rip off prices for a start. There customer service is terrible they don't give a hoot about customers they just want your money, I ordered I item from them and the package was empty, i contacted Custer services who were not interested in my problem even though it is the retailers responsibility to ensure a package reaches the buyer, very bad experience..

Nicely details figures, but, . . . I mostly do historical wargames as opposed to fantasy but I do have some fantasy figures. This company has an annoying habit of discontinuing ranges which leaves you having to resort to secondhand figures on ebay.
As for paints. On the whole not bad but over priced and with very stupid names. Some are however unusable. Example: Runefang Steel ( what a daft name). This is so watery I can get no coverage at all. So bad I have order a replacement for Army Painter.

They demonstrate a lack of concern towards their customers. They can at least attempt to prevent scalpers from purchasing large amounts of their stock. At the end of the day, loyal customers like us suffer. I don't want to give a cent to the insufferable scalpers.🤯

Ordered leviathan on June 10th and got an email saying it would be shipped within 13 working days. Was hoping to get it when it released on the 24th but no big deal. 13 working days go by with nothing from GW. Contacted customer support and got no reply. They still haven't replied to that email and it's July. Tried via live chat 2 days in a row and got a response on the second day saying it'd hopefully ship by the 30th.

Do yourself a favour and buy from 3rd party stores. You'll pay 15-20% less and they'll tell you when your order will arrive.

Definitely won't be buying direct again.

Update July 7th
My order is still in France. Customer service haven't responded to emails from over a week ago. Top tier logistics on display here.

Update July 11th.
Order has falsely been marked as delivered on the 10th. I work from home so I was here all day and it wasn't. GW say up to 10 working days to investigate.

Just announced that loads of models people have spent 100 maybe even 1000 of pounds on will be useless and won't have rules... I'm gobsmacked how little they care about the customers and fanbase....

The amount of times that releases sell out in minutes only to show up on other marketplaces double or triple the price is remarkable, they show no interest in preventing bots from buying all their stock and having their goods scalped. Meanwhile, their stores and retailers get vastly hosed regardless of demand. They throw away money to keep their fomo narrative, and totally disregard their customer base.

Don't make enough product to fulfil demand and then try to sell you something else when enquiring about it. Predatory and just not good at business.