Sloane & Sons Teak Furniture Avis 94

Great quality Teak table set. Very nicely finished. Clearly good quality control. Super responsive when the cover needed to be changed for a larger size. Highly recommended company to get your garden furniture from. Stefan (Suffolk)

I ordered a bench and seat cushion from Sloane and Sons. The bench was flatpack and very difficult to put together because most of the dowels that needed to be hammered into the joints were too big and would not fully go into the holes and split. In addition the cream seat cushion was extremely poor quality and picked up brown stains/dirt from the bench just from touching it so looked filthy within minutes. I contacted customer service about this immediately as stated on their paperwork but they did not respond and I had to chase them 3 times before anyone got back to me (and when they did they did not give any apology or explanation for the delay.) Ed then told me it was normal for the cushion to get this dirty and I just had to wash it straight away even though I had only had it for less than a day. He said there was not a problem with the quality and refused to send me a label for a return (it would be too costly to return myself as clearly it is quite large.) Very disappointed and would not use this company again or trust their customer service where there are problems.

Update - in reply to your response
1. I was aware that the bench needed assembly and this was not an issue. The problem was caused by the dowels being too large to fit which made the assembly tricky and the finished product looking poor. Other customers have also raised this in their reviews
2. If Callan was on leave someone needed to be checking his emails. Your paperwork was really clear that customers must contact his email address within 24 hours of delivery with any concerns about faults/quality and I did this but did not get a response for nearly a week and then only after having to chase for one.
3. If the bench needed cleaning before use this needed to be clearly stated. The amount of staining that came off it would not just affect the seat cushion but also anyone sitting on it wearing light coloured clothing which would have ended up with brown stains all over it. Fortunately I had not sat on it yet and have now cleaned it but am cautious to use it in case it still stains clothes.
4. The seat cushion came without any cleaning instructions and there are also none on your website. If it is going to need to be cleaned due to even minimal contact with the bench this needs to be stated and cleaning instructions given. Although the cushion has a zip it is only a partial zip and I am concerned that if I try and remove the cover to wash it in the machine I will struggle to fit the foam back inside. I am now having to spend hours trying to hand clean it.
5. Customers need to be aware of these issues in advance before purchasing with you. Ironically your website states that the seat cushion will look as good as new even 5 years from now when mine looks a mess after 5 minutes. Your website also states that you provide customer service that is second to none and mine has certainly been but for all the wrong reasons!

I am absolutely delighted with my new garden table. A bit of self assembly was needed but I am rubbish at anything DIY and this was super easy, and actually quite satisfying!! Very high standard of service, excellent quality product, great value for money, and speedy delivery with good comms all the way. Literally couldn’t be any happier. Very very highly recommended company.

Horrible experience. No communication (other than from machines) so no idea when delivery was to be. Tracking didn't work and the seriously wonderful "palletfarce" tell you your order will arrive between 8:30 and 18:30. Brilliant - only 10 hours to wait in. Typically the 2 benches arrived when no one was there. An extremely surly palletfaeces driver refused to wait for someone to arrived and dumped them in the lane. It was shortly after this that I discovered they were flatpacked. Something the vendors had forgotten to mention. Had I known I would never have purchased. That's just dishonest. Avoid these numpties. I wish I had

Quality product and great customer service. Would recommend

We received excellent service when ordering 5 x 5ft teak benches. Ed and his colleagues went out of their way to make sure they were delivered in time for an event. The benches were easy to construct, are solid and wonderful quality - they look lovely in front of our corporate building.

Everyone at my tennis club is delighted with the tables and benches that we purchased from Sloane & Sons. The furniture is excellent quality, and the service to get them delivered and installed was amazing.

We absolutely LOVE our new Sherborne corner sofa (with Cotswold Stone-coloured cushions) and can’t wait for the summer to put it out in the garden. It’s a quality product that’s even better than in the website photos. We would prefer the coffee table a little lower, but this is easily rectified. The friendly, quick and responsive Customer Service from Sloane & Sons was excellent.

I recently received a garden bench, and I couldn’t be happier with the product and service. The bench is of excellent build quality and sturdy design and it fits perfectly in my garden. It arrived on time and was well-packaged, ensuring it was in pristine condition.

Overall, I am extremely satisfied with this purchase and would highly recommend to anyone looking for quality outdoor furniture.

I was really happy with the service received from Sloane & Sons. The person we dealt with was friendly and responsive. The bench is really nice and the plaque is a wonderful way of commemorating an important individual.

purchased the Burford teak sofas. Slight delay in delivery due to a shipping delay - but all well communicated throughout. The furniture is lovely and extremely comfortable

The Volunteers at Stow Maries WW1 Aerodrome & the Family of a Senior Tour Guide - Les, wanted a suitable Memorial Bench to remember Les by. We decided on the Sandhurst Garden Bench (due to the Union Jack being part of the design) . I placed the order & contacted Callan (on several occasions) - who was extremely helpful with suggestions & advice. The order was delivered yesterday in good time (& perfect condition) for the day when his Family & Colleagues will Remember Les.

Great communication from the start. Feels like a family company. Ordered the Henley 1.8m teak bench for a memorial, having struggled to find ready assembled ones. Arrived on agreed day. Well made and feels very sturdy. Personalised brass plaque is lovely. Highly recommend.

We are very pleased with our Lutyens garden bench, which has just been delivered as a surprised Ruby wedding anniversary present to my wife. The quality is excellent, delivered as promised & and the engraved brass message makes it a very personal present!

From the outset, Callan was really helpful with my questions on the pre
Order process, costs and delivery times. This bench was for a memorial for a family member. Unfortunately my bench was delayed but Callan kindly sourced me another and had it shipped the same day. It has now arrived. The quality all round is superb! Highly recommended.

WOW Excellent throughout
Ordered at 11.30
Arrived next day
Beautiful Quality Wooden Bench
Will use this company again
Highly recommended
Julian Gloucestershire

3 years ago we bought the teak banana bench - over £600. It lasted under a year before the back came away from the rest of the body. Sloane sent us a new one… this lasted 2 years before the sides came apart. These benches look great but are really poorly made with thin dowels pegged right at the edge of the wood, so they give way. Fine to start with as the benches are glued together. So I complained to Sloane and they said it must have been used in a commercial environment and damaged, and I should glue and screw it together. At over £600? I think they should review their suppliers and quality control!
Follow up comments.
I have read Sloane & Sons reply and utterly reject their accusation that the bench has been used in a commercial setting in an unattended location. The bench is in my garden and has never been used by the general public.
After a polite conversation with their sales director, we are left at an impasse, with the only solution for me to deliver the bench to Sloane over 100 miles away for them to repair it.

Ordered the Westminster 3 seater flat arm with cushion and couldn’t be more pleased! The quality is excellent, the craftsmanship is superb, and it was very easy to put together with clear instructions. Outstanding customer service from the team, highly recommend this company!

I left this gift late for my wedding, these guys managed to arrange the carving and delivery on time, communication was fantastic and the product is amazing, very good quality.

Ordered a Lutyens Teak garden bench 4 seater with wooden carving as a thank you present to the Care home who looked after our Dad in the last months of his life. I am absolutely delighted with the quality of the bench & the carved message and the care home staff think it is absolutely beautiful. It is definitely a fitting tribute to our much loved Dad. The staff at Sloane & Sons were so helpful as I rang them before ordering, with concerns about the delivery. On the day of delivery they gave an estimated time slot and it was a pleasure dealing with them.