Gardengreatness Avis 42

Only order from this company if you enjoy chasing up orders that never arrive and want to lose your money …

Slow to reply to emails - oh, and how convenient! They have no number to call 😵‍💫 When they do finally reply, they give false hope of ‘wE dIsPaTchEd iT, dID u Not gEt iT yEt?’

And fun fact - B&Q can’t do anything to help you if ordered through them so you’ll have to raise it with your bank to finally get your refund.

Avoid, avoid, avoid.

Brought item via B&Q marketplace, 3 weeks later still no item, no reply to emails or communication they won't even reply to B&Q who have since thankfully refunded my money. AVOID THIS SCAM COMPANY DON'T BUY FROM THEM

Item didn't arrive no communication and no refund!!

I ordered an insect hotel for £16.99. was informed it would arrive by 11.05.26. no phone number so sent 2 e.mails with no response so far. I earn very little money and feel frustrated and angry. Ordered on Tesco marketplace Tesco say there's nothing they can do!! So why allow these scammers to use their website!!

PLEASE AVOID!!!
I think it’s a shame I can’t give lower than 1 star and also that I didn’t google them before or check reviews here! Absolutely shocking service, they take your money and then never dispatch the items - what’s worse is B&Q let them constantly get away with it and it’s their ‘policy process’ that they can’t help you! Every time you message the company they get back to you 3-4 days later with more lies and false promises! Absolutely awful and disgusting customer service and company!

Item has still not arrived or been shown as processed.
Scammers !!
4 weeks so far, have contacted my bank and am not awaiting refund as garden greatness have just ignored my chasing e-mail.

Don't buy from this company took weeks to came then item came broken not what I ordered have sent lots of emails but not had any response keep clear

Poor customer service poor communication

Please don't order from this company items don't arrive they use everi as the delivery company or every none delivery. I'm out of pocket and unable to discuss it.
Nothing has arrived.
Please don't bother

I ordered directly from the company and only 2 of 3 items arrived. After contacting them twice they informed me they would send out the missing item on next day delivery. Nothing turned up either time. Since then I have requested a refund and confidently they are now not responding at all.

Don’t waste your money with this company

If only I could rate 0 stars. I ordered a side table weeks ago, by some miracle it arrived really quickly but was the complete wrong product. I sent so many emails requesting an exchange / refund and telling them what happened, all with no response from the company at all. I reordered the product and it said it would be delivered by a certain date - the date came and went and still not a word from them or update on my order. I finally heard back from them and they said it would be dispatched the next day - still nothing... I then spoke to them again and they said it would be dispatched in a further 1-2 working days?? It has now been weeks, and I still don't have my delivery. Literally INSANE?! Appalling customer service.

This company is a "verified" seller on B&Q. Do not order from them. My item never arrived and the seller was completely unresponsive. Do not waste your time.

I ordered a product via the B&Q website over 11 days ago and was advised delivery would be between 3-5 days. Chased this up with B&Q who said the product had not even been shipped!! You cannot even contact this seller via the email mechanism they send you. Based on the other reviews about this company I would strongly advise NOT TO ORDER from this company!! I never would have, had this been clearly stated on B&Qs website. This company should not even be classed by B&Q as one of their verified sellers as they clearly have issues providing customers with their goods. DO NOT USE THIS COMPANY AND BEWARE OF THE B&Q WEBSITE WHICH HOSTS THEM AS A VERIFIED SELLER.

Rubbish.
Ordered a stool via B&Q.
Took my money, stool never turned up and literally no contact from this company to explain where is was.
Why B&Q use them is beyond me.

Awful, didn’t get the 10% discount offered by subscribing to their emails. The lamp never arrived but they did refund me the full amount.

After reading the previous reviews I was very worried that my order wouldn’t arrive.

There was no communication, no confirmation emails, nothing to advise on delivery, and I did panic. However, after emailing them I had prompt responses and my items did arrive. The delivery was a few weeks instead of days, but it did finally arrive as advertised.

I wouldn’t even give this company one star!
Scammers !! Send wrong goods then tell me they will send me a replacement seems to me there is only one person that works at this no legit company! Stop fobbing me off all the time with your stupid emails you send me when it’s suits! Get my solar lamp sent today or I will be speaking to someone about your company!
Oh and no phone number to speak to anyone! Stay well away from this company!!!
‼️‼️‼️‼️‼️‼️ AVOID

Ordered products from this company and they didn’t ship, doesn’t respond to any contact.
Fake business run from a house.
Avoid.

Never received my order, nor any confirmation of order being received or dispatched. Had one response from them initially, I was advised order was being sent out, with tracking information which I never received. Have had to try to claim back my money, thankfully I chose to pay in installments and so the finance company are investigating, or I doubt I’d be receiving any refund at all

Absolute joke. I spent £215 on their website on the 19.03.26. No updates so chased them. Had an email from Evri advising my order was with them. Order arrived on the 30.03.26. It was just one item that was £16.99. Nothing else. Multiple emails and eventually got an email from supposed owner who was very disappointed this had happened. They offered two of the items i ordered to be sent out and a refund for the rest or a full refund. I have had nothing no reply to me asking for a full refund (minus the £16.99). But why were they only offereing two of the other items? does this mean that the other 6 items were never actually in stock. Why is there no number on their web site to call. All seems like a scam but i will not let it go.