The fuchsia baskets arrived quickly but one of the plants was clearly dead with others very limp despite the compost appearing moist. We fed and watered in the hope they would revive. We complained im... Voir plus
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I have now had a few purchases from Gardening Direct and an thrilled with them. The plants are securely packed and delivery is made within the time frame stipulated. I am delighted with my hanging ba... Voir plus
L'entreprise a répondu
The plants arrived in good condition, having been well packaged. The Delivery took a bit longer than expected so the plants were a bit droopy but picked up after a watering and keeping them out of the... Voir plus
L'entreprise a répondu
Ordered Pre-Planted 'Tumbling Tom' Mix Tomato Hanging Baskets. These come in a 2 x pack and I am so pleased with how well they were packed for carriage, they arrived looking healthy and very establish... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Coordonnées de contact
Royaume-Uni
- gardeningdirect.co.uk
4,2
Bien
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My issues were solved very quickly &…
My issues were solved very quickly & they gave me the refund straightaway.
2 juillet 2026
Réponse de Gardening Direct
Hello,
We're glad we could resolve your issues quickly and process your refund efficiently. Thank you for sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Some of the begonias in the packs were…
Some of the begonias in the packs were very small and in a poor state. They have all survived.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're sorry some of your begonias arrived in poor condition. We appreciate you letting us know and are glad they all survived.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your plants were well-packaged and delivered thoughtfully! Thank you for taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
pleased with service and delivery
1 juillet 2026
Réponse de Gardening Direct
Hello,
We are happy to hear that you were pleased with our service and delivery. Thank you for your positive feedback; we appreciate it.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so glad to hear that your plants arrived on time and were well packaged! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Flowers arrived fresh and now they are…
Flowers arrived fresh and now they are in full bloom.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased your flowers arrived fresh and are now blooming beautifully! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Once again delighted with the service…
Once again delighted with the service and product delivered.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased you were once again delighted with our service and the product delivered. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
The plants arrived extremely dried up
The plants arrived extremely dried up. I wasn’t very happy I had to throw a few away as they were practically dead
2 juillet 2026
Avis spontané
Réponse de Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such a dried-up condition and that some were practically dead. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Plants arrived in a very bad state
Plants arrived in a very bad state. Not properly packed .garden ready plugs they were not.
Called the company and got very good service from the lady on the phone. She arranged a second delivery at no extra cost but the plants were not much better when they arrived. Be warned
1 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such poor condition, not once but twice. We understand your disappointment and frustration, especially after speaking with our customer service team. We appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Easy ordering on line.
Easy ordering on line.
Plants arrived on time. Good healthy plants , well packaged.
Have ordered several times before and will use them again.
24 juin 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your online ordering experience was easy and that your plants arrived on time, healthy, and well-packaged. We truly appreciate your continued business!
Kind regards,
Gardening Direct Customer Service
Very disappointed with the double…
Very disappointed with the double geraniums that I purchased. 2plants didn't make the journey, so far the blooms have not been anything like I expected. They have been watered daily.
1 juin 2026
Réponse de Gardening Direct
Hello,
We are very sorry to hear that two of your double geraniums did not survive the journey and that the blooms have not met your expectations. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Absolutely amazing service even packed…
Absolutely amazing service even packed really well
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear you received amazing service and that your order was packed really well! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
The plants were in a poor state when…
The plants were in a poor state when they arrived. I sent a photo to the garden centre. The response was very quick and a full refund was given…but no plants 🙁
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're truly sorry the plants arrived in such poor condition. We appreciate you bringing this to our attention and are reviewing our packaging process to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Good plants
Good plants, 3 were damaged couldn't be used. The rest perfect. Good delivery time
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so glad to hear most of your plants arrived perfectly and our delivery time was good! We are sorry to learn some arrived damaged. We appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
Plug plants were well packaged and…
Plug plants were well packaged and thriving when they arrived.
12 mai 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your plug plants arrived well-packaged and are thriving! Thank you for sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Immature tiny plants
Immature tiny plants. Disappointed as these were to be planted autumn 26. They will have to be overwintered in greenhouse to stand any chance. Simply not worth the premium cost from GD. Won't buy again.
30 juin 2026
Réponse de Gardening Direct
Hello,
We are truly sorry to hear that the plants you received were not up to your expectations and that you are disappointed with their size and condition. We understand your frustration, especially given the premium cost and your planting schedule. Your feedback is very important to us, and we will review our plant quality.
Kind regards,
Gardening Direct Customer Service
Red Baron ornamental…
We received 6 Red Baron ornamental grasses from you recently, to replace a previous order. The quality of the replacements is superb, in marked contrast to those supplied initially. Thank you for making good and restoring our confidence in your products.
26 juin 2026
Réponse de Gardening Direct
Hello,
We are so pleased to hear that the replacement Red Baron ornamental grasses are of superb quality and that we could restore your confidence in our products. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're glad to hear that your order arrived on time. We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Very good service from customer services
23 juin 2026
Réponse de Gardening Direct
Hello,
We're so glad to hear that you received very good service from our customer service team. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
good service
been a customer for a few years now always had good service and the plants are always very good
14 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear you've been a loyal customer for years and have consistently received good service and excellent plants. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
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