gas-elec Group Avis 

very poor customer service. made booking a safety check a nightmare. inflexible days and time slots. avoid.

I ordered a boiler service through openrent and this company was supposed to carry it out. They did not do it and did not contact me regarding any issues they might have had with this. There was also no suitable response - so I emailed them after 10 days to which they replied that the engineer was unable to carry it out. This left me without a safety certificate/ boiler service for more than a month. Useless customer service. Not worth the money you pay and not reliable. Luckily I got a full refund from openrent.

I booked my job through Openrent, and they assigned it to Gas-Elec Group. An engineer named Omar Abdi visited my property, and I was very impressed with the service. Gas-Elec (Omar Abdi) provided excellent customer service, and the job was completed on time. Omar was knowledgeable, efficient, and highly professional in his work. He carried out all the necessary checks and took the time to explain why each one was important. I highly recommend Gas-Elec (Omar) for any electrical work and EICR TEST. Thank you very much indeed. 🙏🏻

Kevin has been doing my annual safety checks for a while now, he’s always so lovely & polite.
But today he went above and beyond bless him!
My kitchen sink had blocked & flooded so he was straight under my sink, found the problem & cleared it all for me.
Such a lovely man!
Highly recommended

Hi having worked for gas-elec for 3years all i can say that as one of the gas engineers i could not have worked for a better company.
From introdution of how the company works and what they expect is first class and backup was always very good.
the staff were always polite to myself and if any customer had a problem i would put them in touch with right person to deal with.
When dealing with customers i was always professional and polite and found that this helped the company in a lot of ways,
As i said this is the best gas company that i worked for and all the fantastic staff as well who were all great..
just to say thanks again and i will enjoy my retirement but will miss you all so much.
P.S Highly recommend any gas engineers looking for a good company to work for.
Regaurds marcus.

I have previously had really good experiences with Gas-Elec and found them to be responsive and efficient. I’m not sure what has happened over the last year but service has gone downhill. When I had my gas safety certificate and other checks done for my property, there was radio silence following the appointment. I received no paperwork and had to chase multiple times before receiving the documentation after 2 weeks, with no explanation offered for the extended delay.

Since then, I have tried multiple times to pay the invoice by phoning the accounts team. Each time I am placed on hold for 5 minutes before finally being put through to voicemail. I have left messages via voicemail and email to customer services. Customer services advised that someone would contact me but it has been over two weeks and still no callback.

Despite this, they have still sent me a reminder of my outstanding invoice. If they want payment, they will need to contact me as I have wasted enough time chasing them. Terrible service.

Kevin is always professional and polite. he arrives on time and does an excellent job in no time. highly recommended.

Dennis is an outstanding engineer, extremely knowledgeable, reliable and honest. 5 star service, as always. Thank you.

In regards to your engineer Kevin Crockford.
Fantastic service. Punctual , polite clean and efficient.
No inconvenience whatsoever.

Denis always turns up when promised and gives you some notice with a prior phone call. Very pleasant and reliable too. Thank you

Denis was very pleasant and accommodating. Highly recommended.

Head Office booking worked Well. Electrician who did The job Arrived in good time and did a very good job

Gas-Elec were fast to respond to my query, and showed dedication to resolving my problem. Special mention to Phil Chadwick, whose communication skills stood up among similar companies I have been in contact with.

Gary McGowan came out to service the boiler and complete a Gas Safety certificate. He was punctual, friendly and helpful! I would thoroughly recommend Gas Elec based on my visit from Gary.

Good value, prompt service and friendly engineers who explain their work.

Excellent service

Always punctual, friendly and helpful. Great advice and great service provided. Would highly recommend.

We had a major problem with our electrics. The company sent Paul the electrician. Really a first rate engineer who obviously knew his stuff. Was not a fault that was easy to find. Quick and efficient. Paul was a credit to the company.