gas-elec Group Avis 

Marcus was so nice and polite, he was on time, had his own inside slippers, explained and answered all our questions and he knew exactly what to do, after 3 hours i had the gas certificate on my email! Excellent service, i will use it again next year.

Came out and looked at my boiler same day. Parts ordered and Marcus Turner fixed next day. Brilliant service and Marcus very friendly and efficient. Fantastic service. Thank you

Kevin C came to service our boiler yesterday - what a super engineer - friendly, courteous, highly efficient and knowledgeable. He really went the extra mile to ensure the best service we have EVER experienced, and we are over 65 ! Thank you, Kevin!

Would like to thank Marcus for servicing my boiler last week, great guy, friendly and professional would like to recommend a well organised company, if anyone looking for their services, I can highly recommend them. Jenny

The engineer is very nice and helpful. He answered our questions professionally . Thank your very much!

Gary M came out yesterday to do my gas certificate and he was brilliant. He explained stuff to me, made sure the property was compliant and was super super helpful. Plus he was a thoroughly nice chap. Thanks Gary.

Gary is amazing, such a friendly person. Always happy to chat whilst getting his job done. Very professional, Job done and communication was great. Thankyou

Kevin Crockford the safety engineer confirmed his appointment 30 mins before arrival as agreed. He was pleasant, helpful and thorough with his safety inspection. Thank you.

Mike Coyne visited me ( Sue Bagley) in my house in June and sorted out my alarms and electrics . He was extremely pleasant, professional and helpful . It’s the 2nd time he has attended my property and he has provided fantastic customer service both times . He fitted me in to his schedule although he was really busy . Thank you so much ! I will definitely use your company and I will ask for you again next time . You were a star ! 🙏😀 You are a credit to your company !

Engineer Marcus Turner was very friendly and polite throughout. Gave us reassurance needed when completing gas inspection. Thorough job done. Well done gas-elec, you have yourself a professional ✅

We are very pleased with Gas-Elec's swift response to our need for a new boiler. Gary is a great guy - friendly, efficient and very clear in his explanations of how the new boiler functioned. His follow up call to make sure all was OK was much appreciated. From first to last Gary gave us every confidence in his his ability to deal with our need for a new boiler.

What a pleasure to have such a friendly caring Engineer to work in my house. Gary’s thoughtfulness/empathy is a very rare quality to find these days. I would have no reservations in recommending him and look forward to meeting him again when he has to return next year.

I felt completely ripped off after a recent gas safety inspection of a rental property I own. I was unaware there was a change in legislation which required carbon monoxide detectors.

Gas-Elec called me to say that carbon monoxide detectors were required and they could not issue a gas safety certificate without them. But they said there were £45 plus VAT each and I needed two of them. This seemed unreasonably expensive but I felt trapped because I would have to forfeit the £78 inspection fee if I didn't buy the CO detectors from them.

I told them to go ahead but was later shocked to discover that the Kidde K5CO they supplied were only £16.50 in Argos compared to £54.00 from Gas-Elec.

I doubt I'm going to use Gas-Elec again.

Had an engineer booked twice to carry out an EICR. First time postponed second time cancelled on the day! It's been a month now and we have to find another company that can help. Don't waste your time with them!

I keep receiving unsolicited marketing emails from Home Service Reports.

I emailed their privacy email address to ascertain where they obtained my details from. No response was received.

There is no obvious phone number on their website. Home Service Reports is part of the gas-elec Group - I have been on hold to them trying to sort this but no one answers the phone.

Useless. Stay well clear.

The engineer that came today
(Marcus Turner) was very professional friendly informant and helpful.
A pleasure to have our boiler serviced by such a nice person

Would highly recommend Gas Elec. Especially Donald, who made a stressful situation a quickly non-stressful experience. The quality of his work was top level and he was friendly and helpful to have working in my house. He was amazing! Thank you!

Excellent, polite, fast working, efficient gas engineers carried out total refit of my old property with new boiler and radiators. Worked to a set schedule with high standards. Delighted with completed work.

It was a good experience as Mike informed me about what the visit will entail at the start. He was able to identify issues on the Kitchen lamps that have persisted for 2.5 years and very kindly included this in the inspection report. It was a very pleasant experience. Thank you for all your efforts!

Quick and easy, very simple and no hassle made at all.
Marcus Turner was amazing.
He described the servicing so well and made me understand everything.
He is a lovely man with fantastic customer service. Cannot be more happier with him and his service.
I hope I have Marcus next year!!