Gear4music Avis 

4 000
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The guitar is great and arrived in perfect condition, no issues with delivery. It was delivered within 2 days. The only issue was that it was not listed that the guitar strap is part of the bundle so... Voir plus

Noté 1 sur 5 étoiles

Item showed as "in stock". 2 weeks later no tracking updates. Item has not even left the country of origin. Called support guy who took my email address and promised to check up on the order. No follo... Voir plus

Noté 5 sur 5 étoiles

I needed some advice regarding which speakers to buy for a Nord piano. My husband recently passed away and I wanted to set everything up for my children to use it. Xavier in customer service was very... Voir plus

Noté 5 sur 5 étoiles

I ordered a starter guitar and bag for my son aswell as some picks. The ordering process was very easy, delivery was quick. Unfortunately the zip on the bag broke after one use, I emailed Customer Ser... Voir plus


À propos de l'entreprise

  1. Loisirs & artisanat

Informations provenant de diverses sources externes

Discover the latest music equipment and musical instruments online. Shop for a wide range of guitars, drums, pianos, live sound & recording gear at Gear4music.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(4 000)

423 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I bought the Behringer 50USB studio…

I bought the Behringer 50USB studio speakers to replace a stereo amp and speakers I was using on my electric piano and which had a poor sound response. It was the best decision I made as the sound from the Behringer studio speakers was outstanding, compared to the old speakers. It was very reasonably priced and arrived in good time. Very happy with my purchase.

10 août 2026
Noté 2 sur 5 étoiles
Logo de Gear4music

Réponse de Gear4music

Hi Emmanuel,

Thanks for your review.

We're very sorry to hear that your guitar arrived scratched.

Please contact our customer service department at your earliest convenience & provide a video or photo demonstrating the damage. From here we can organise the unit to be returned and replaced, or look into a partial refund.

We look forward to hearing from you.

Kind regards,
Gear4music

Noté 2 sur 5 étoiles

Fast delivery

Fast delivery, good bag, good looking instrument but I have been trying for a few weeks to get a consistent sound out of the saxophone, I ordered a new reed but still doesn’t work,i think it’s either the mouthpiece, ligature or my blow technique but i follow all the advice and still no sound. To get a sound out of the saxophone, it takes a hard blow, I adjusted and wet the reed perfectly multiple times but still takes a hard blow to get a note and that note isn’t even consistent as the saxophone sometimes squeaks probably due to how hard I need to blow my mouth may be touching the reed

13 août 2026
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Réponse de Gear4music

Dear Leonard,

Thanks for your review.

We're sorry to hear there's an issue with your saxophone. It is difficult to ascertain the root of the fault unless we inspect the unit first-hand.

Please contact our customer service department & provide a video or photo demonstrating the fault. From here, we can offer some troubleshooting advice or, if necessary, organise the unit to be returned and repaired.

We look forward to hearing from you.

Kind regards,
Gear4music

Noté 5 sur 5 étoiles

Still haven't received product 2 weeks…

Still haven't received product 2 weeks out, after getting in touch with customer service a replacement was sent extremely quickly which is why I then gave 5 stars

11 août 2026
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Réponse de Gear4music

Dear Emmet,

Thank you for your review.

We are very sorry about the delay with your delivery. Our couriers are usually very reliable, however, they can run into unexpected delays.

We can see that you have already contacted our customer service department and a replacement unit was dispatched to you on 12/08.

We thank you for your patience and cooperation throughout the process.

Kind regards,
Gear4music

Noté 5 sur 5 étoiles

Outstanding customer service

Recently made orders through Gear4music. Though the specific brand I was ordering had some quality control issues, Gear4music themselves were super helpful in finding me replacements and making sure I wasn't left stranded. Karina in particular was very patient going back and forth through email to try to diagnose the issue and was very diligent in finding a solution. Outstanding customer service.

6 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I Haven’t received them yet

I Haven’t received them yet

10 août 2026
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Réponse de Gear4music

Dear Billy,

Thank you for your review.

We are very sorry about the delay with your delivery. Our couriers are usually very reliable, however, they can run into unexpected delays.

Please note, we have refunded the delivery fee which will arrive in your account within 3-5 working days.

Kind regards,
Gear4music

Noté 1 sur 5 étoiles

Absolute crap service

Absolute crap service, sent wrong item and then didn't want to know , read reviews on their website before buying from them, seems they did the same thing to me as a lot of others. I ordered a brown leather hardcase and got a pink and green one.

10 août 2026
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Réponse de Gear4music

Dear Liam,

Thank you for your review.

We are very sorry to hear you received the wrong item. There has likely been a mix up in our warehouse, and we would like to rectify this for you.

Please contact our customer service department at your earliest convenience and we will look at resolving the matter promptly.

Kind regards,
Gerar4music

Noté 5 sur 5 étoiles

It's just a good quality well organised…

It's just a good quality well organised business that knows what it's doing. I can't praise the company enough. There shipping is fast. and if you want to know anything about musical equipment There team are the people to ask I'll give them 5 out of 5 for excellence.

7 août 2026
Noté 2 sur 5 étoiles

I ordered the tom holder to fit an…

I ordered the tom holder to fit an older model of the Premier Artist drum set. Unfortunately, you have changed the diametre of the hardware. Now the unit is too small to fit into my bass drum.

30 juillet 2026
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Réponse de Gear4music

Dear Stefan,

Thank you for your review.

We're sorry to hear there is an issue with your tom holder. We would like to rectify this for you.

Please contact our customer service department & provide a video or photo demonstrating the fault and we can look into replacing or exchanging the unit for you.

Kind regards,
Gear4music

Noté 1 sur 5 étoiles

This item has not been delivered to…

This item has not been delivered to me.I have not recieved anything to review and am awaiting a response from GFM .
I have recieved a mail from GFM now ststing that thier system shows item delivered ( i have not recieved) with no other details of any further action on thier behalf
"Dear XXX Thank you for contacting us. We are sorry to hear about the delay to your delivery. According to our system, this seems to have already been delivered" Ridiculas response !

6 août 2026
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Réponse de Gear4music

Dear Cyril,

Thank you for your review.

We’re very sorry to hear about your experience and completely understand your frustration. We apologise for the confusion caused by the delivery information provided and for the lack of a helpful response when you contacted us.

We can confirm that your order was refunded in full on 13/08.

We’re sorry that this was not communicated more clearly and for the inconvenience caused.

Kind regards,
Gear4music

Noté 3 sur 5 étoiles

Ordered a bass today as an emergency…

Ordered a bass today as an emergency replacement for a gig I have tomorrow night, paid for the next day delivery (which is the only reason i chose G4M), get the confirmation email(expected tomorrow), now it's 7pm and I get an automated email saying it's going to be delayed a day as it didn't get dispatched on time, so what are G4M charging next day deliver for? I bought it at lunchtime and it took 6 hours for zero movement after I paid extra shipping, now I have to pull out of the gig, thanks G4M, edit:(I ordered an amp off thomann at the same time and just got an email confirming delivery tomorrow)

5 août 2026
Avis spontané

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