Pokemon 151 ETB ordered on 07/07. Never arrived, never left them, never existed. If there was 0 stars I’d give them that. Same as others, delayed response, constantly moving dates even though next day... Voir plus
L'entreprise a répondu
geekpeek.co.uk
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Same experience as everyone else regarding 151. The packs don't exist, clearly. Told them I wanted a refund and would contact Amex that evening if not. Instantly received a tracking number from... Voir plus
L'entreprise a répondu
Misleading, abusive and compulsive liars. I know there’s plenty of reviews on here about the recent Pokemon 151 issue, but it looks like their incompetency goes deeper. I’d be fine if they... Voir plus
L'entreprise a répondu
Ordered a 151 ETB which arrived today. Yes i did have to wait a few weeks for the order, however getting 151 at RRP is rare so it was worth the wait to not have to overpay for the product which is... Voir plus
1st time customer
1st time customer. Ordered a Funko and it never arrived. Waited 40 days and made a claim. No emails back. Nothing. Avoid Avoid.
1st Edit. There's no lies here. Your "refund" is NOT in my credit card account. Bad business and could have been avoided if you had bothered to reply to multiple emails. But no. Take it upon yourself to customer blame 🤣.
2nd Edit. Shop sent a refund when Trustpilot asked for my order number as proof today. I am not a liar. I have made it a 2* due to the refund. Would have been higher had I not been called a liar.
20 avril 2024
Avis spontané
Réponse de geekpeek.co.uk
According to our system, you was refunded on the same day you ordered. Please don’t tell lies, in future
Theoden Funko
I ordered a Theoden Funko on April 20th and it's been a month now and the Royal Mail tracking still says "We're expecting it".
In that time I've contacted GeekPeek via WhatsApp on May 8th asking for an update and I was told "We had issues with Royal Mail moving our collection point to our new address. That’s also sorted now".
I accepted that reason so I continued to wait patiently. I then messaged again May 15th and was told "Royal Mail are due shortly".
I've lost hope that I'm going to receive my order and I can see that I'm not the only one who's having issues
Edit: I was no issued a full refund. I was refunded £30. The £4 shipping charge was not refunded even though it wasn't shipped
20 mai 2024
Avis spontané
100% recommend this company
100% recommend this company. The owner, Richard, had gone into hospital and still kept me up-to-date on my funko pop. There was a problem with the one I wanted, and it was resolved immediately. Really impressed. Thank you so much
18 mai 2024
Avis spontané
Have ordered from Geek Peek a couple of…
Have ordered from Geek Peek a couple of times now for my office. Fast delivery, competitively prices & vast array of products. My number 1 go to place for all my geeky collectables.
1 mai 2024
Avis spontané
Amazing seller
Everything arrived absolutely perfect! Delivered in the time frame as stated and everything packaged perfectly. Highly recommend.
16 mai 2024
Avis spontané
Big variety of stock!!!!
The owner is very knowledgeable on collectibles and fair with prices. The variety of stock is very impressive as well!
I’ve bought from this company on multiple occasions and have always had a seamless experience
15 avril 2024
Avis spontané
The worst experience in my life GeekPeek (ORDER #1144GP)
I ordered 6 item and only received 1 item. The email to contact Geek Peek is not working. No communication what so ever.
Second update
Incan confirm you have send me the Funko Shelby pop in small box and you say that the other pop was magical inside that small box. Even the courier had proof of the size of the box. Mistakes can happen to anyone but blaming others for that mistake is not a good sign of a good person. When I buy something from your website and it says it is free as a buyer what am I supposed to think. I also sell stuff in eBay but I have never called any of my buyers liars or argued for any reason. I have blocked the payment in Klarna and without getting my star wars pop I will not release it. I will wait till the end of this month for you to get it sorted or I will escalate this matter to the authorities. There was no way to contact you rather that putting a complaint through trustpilot.
3 mai 2024
Avis spontané
Réponse de geekpeek.co.uk
Thank you for your review. You didn't order 6 items, you ordered 2. The 4 you tried to order where marked as Zero and you just happen to catch them just as we was adding them, within seconds. So Allen. Please tell you the truth. According the tracking you got both the Starwars & The Thomas Shelby. It seems to me, you are on a tirade because you didn't win a chase
You are welcome to email hey@geekpeek.co.uk and CS will deal with it.
If there is an issue please contact us.
Do not buy from this company
Terrible they make you pay for express shipping and your order never ships I ordered theoden funko pop vinyl about 2 weeks ago and still haven't received it I am using the app shop to track it and the tracking number provided does not work and also says it hasn't shipped yet also the app shop does not help you report this problem do not buy from this company
4 mai 2024
Avis spontané
Réponse de geekpeek.co.uk
Dear valued customer,
We appreciate you taking the time to share your feedback with us. It's truly disheartening to hear about your less-than-satisfactory experience.
Firstly, allow me to clarify a misconception. We don't "make" our cherished customers pay for express shipping; rather, we offer Royal Mail 48-hour service, which is as swift as a carrier pigeon with a caffeine addiction.
Now, regarding your concerns about the tracking number resembling a cryptic hieroglyphic and the apparent disappearance of your order into the void, fear not. Our team is diligently investigating this matter, although we can't help but wonder if your package has embarked on an impromptu holiday. After all, even parcels need some downtime, don't they?
Furthermore, we fully acknowledge the existence of processing times and weekends—those sneaky little gremlins that tend to slip our minds, much like socks in a dryer. However, rest assured, we're working tirelessly to streamline our processes, aiming for efficiency levels that would make even Amazon blush.
In conclusion, we sincerely apologise for any inconvenience caused and assure you that your satisfaction remains our top priority. Should you require any further assistance, please don't hesitate to reach out.
Awful avoid at all costs
Awful avoid at all costs. I order a theoden pop vinyl on 20th April. Item said in stock and company confirmed items where in hand. Emailed the company on 26th as they stated 48 hours Royal Mail. They came back and said 3 days processing. I am now on day 12 and still haven’t received my product. I needed the pop vinyl for a signing and it hasn’t arrived. Avoid this company at all cost
3 mai 2024
Avis spontané
Réponse de geekpeek.co.uk
Dear Josh,
Thank you ever so much for your insightful feedback. It's truly remarkable how effortlessly one can craft what you've aptly termed "Fake" Reviews in the concealed corners of cyberspace. But alas, such practices find no refuge here at GeekPeek.
Allow me to elucidate our guiding principle: we adamantly refuse to tolerate any form of disingenuity within our review ecosystem. After all, why should one allow their painstakingly cultivated reputation, painstakingly nurtured over three arduous years, to be tarnished by the whims of a solitary detractor?
Ah, yes, your particular grievance came to our attention a mere seven days past. And might I add, we swiftly took action. A refund was promptly disbursed, accompanied by a heartfelt apology. Now, regarding the urgency you've so passionately conveyed, pertaining to a signing event—a most regrettable circumstance, I must say—however, it appears fate had other plans. The unfortunate passing of the esteemed actor in question over the weekend led to the event's cancellation on the Saturday.
Thus, when one pauses to reflect upon the matter, it seems rather frivolous to expend such fervour over a mere piece of plastic, wouldn't you agree?
Warm regards,
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.