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1,9
14 avis
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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If I could give zero stars I could. Bought one product, it was a buy one get one free deal. It took a month to get, but only got one. Emailed support… nothing. Contacted the “inventor “ and she gave me typical one word or two word replies that she just invented it but doesn’t handle shipping. Seriously. Do NOT trust this company or the Instagram rubbish about it.
It’s been almost two years since i placed an order, and no single answer from the company - and no replacement order. The worst company i have come across!
I can't trust a brand that is all about being "organic" but is making terrible AI videos about their product. That slop is horrible for the environment
I almost forgot this company until I noticed some mail in my inbox from them. Which prompted me to check whether they had ever answered my emails, my insta DM or my enquiry regarding an order I placed in 2024. 2024! In feb 2026 it will be two years since I placed an order.
Spare yourself the headache and never order from these people.
Such a scam business! Robbing people of their money !!!!
They said that they would send an replacement order for me, but then again radio silence. When i ask for shipping details no one has replied or write anything more. She write down here in the vommens section that they would send me my order that is over a year late. This is so bad!
I made a purchase on March 28, 2025 and sent an email a week or two later after not receiving a shipping update. I was told there was a “delay in shipping” and orders would begin to ship the following week. That did NOT happen. Sent numerous emails again from various email accounts because no one would respond. On 4/22/25, I finally received a response from Tara M (ceo) apologizing stating that they had run out of an ingredient but would ship orders the following week. Oh she also said they would add a “free Genetix gift worth up to $100” for waiting. Once again, I waited two weeks and sent COUNTLESS emails and NEVER HEARD BACK. It’s now June 5th and I have received no response and no package. She also blocked me on instagram after inquiring about my package. I have ALL the receipts.
Réponse de Genetixorganics
Hi Areli,
We re-sent your package to you. Your order arrived July 11th and tracking was sent via email. Please let us know if you received your order the second go around, thank you!
This company needs an overhaul. Please give people what they pay for. I placed an order and got only part of my order. I reached out to tell them items were missing. I originally got a response apologizing for the mistake and was assured I would be sent the replacements. Well I was never sent anything. I reached out several times after this and never heard back. Sad because all I wanted was what I paid for. I’ll be filing a complaint with the BBB and anywhere else I can to save other people the trouble.
Sadly parcel never arrived have emailed and had no response and also tried insta
SCAM never received product and never responded to any of my emails !!
Réponse de Genetixorganics
Hi Chloe,
We’re sorry to hear about your experience. There can be several factors that may affect the delivery of your product, and we work closely with our customers to address any issues related to shipping, international order delays or the post office. As part of our commitment to customer satisfaction, we are happy to offer a one-time free replacement for any undelivered orders. Please reach out to us at info@genetixorganics.com, and we’ll ensure a replacement order is sent to you as soon as possible.
We truly appreciate you as a customer and are grateful for your support. Thank you for your understanding.
I placed an order on January 20. It's now May 27 and I haven't received anything. I've emailed so many times and reached out through every channel I can find. I get no response. She still posts all the time on Instagram, but keeps the comments turned off so we can't warn others. I don't know how she sleeps at night. Don't waste your money.
Réponse de Genetixorganics
Hi Paula,
We sincerely apologize for the delay and the frustration you've experienced. We understand how disappointing it is to not receive your order, especially after multiple attempts to reach out. Please note that while the CEO is deeply committed to the brand and its mission, she does not personally handle product shipments or customer inquiries. Our customer support team is here to help, and we are actively working to resolve any issues regarding orders and communications.
We are aware that some international orders have been stopped at customs, which has caused unexpected delays. Rest assured, we are working quickly to replace these orders and get them to you as soon as possible.
We truly value your business and would love the opportunity to make things right. Please reach out to us directly at info@genetixorganics.com so we can address your order and ensure a replacement or refund is processed without further delay.
Thank you for your patience and understanding, and again, we apologize for the inconvenience this has caused.
SCAMMER!!!
Did not receive my product after placing an order or a refund after contacting the company
Réponse de Genetixorganics
Hi LP,
We apologize for the delay and understand your frustration. Some international orders have been delayed due to customs and the nature of our enhancement oil, and we're working quickly to replace these shipments.
Our customer support team is ready to assist, and we’re committed to resolving any issues with your order. Please contact us at info@genetixorganics.com, and we’ll ensure a replacement or refund is processed promptly.
Thank you for your patience, and we appreciate your understanding.
I had to dispute the charges with my bank. I was charged and my order was never confirmed or shipped. The “owner” of the company deleted all of my comments and requests for info on Instagram and never responded.
Réponse de Genetixorganics
Hi Rebecca,
We sincerely apologize for the delay and understand your frustration. Some international orders have been delayed due to customs, and we are actively working to resolve these issues and replace affected shipments.
If your bank has already issued a refund, we typically do not replace the order. However, in this instance, we would be happy to make an exception and fulfill your order to address your concerns. Our goal is to ensure every customer is fully satisfied with their purchase and has the opportunity to experience our products.
If you've reached out to the CEO, please note that she doesn't handle customer service inquiries directly but does pass them on to our team. Our customer support team is ready to assist, and we’re committed to resolving any issues with your order. Please contact us at info@genetixorganics.com, and we’ll ensure a replacement or refund is processed promptly.
Thank you for your patience, and we appreciate your understanding.
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