Genovaa Avis 

Purchased 2 bottles of the Genova
Pureglow cleanser and tried it once at lunchtime, by teatime my face was on fire and skin was so tight and cracking! I don’t have sensitive skin but this stuff was worse than a face peel. Avoid at all costs. Both bottles have been binned.

Great so easy to order

Never arrived. Tracking company want me to pay £1 to get an update. What a joke

Had to give one star to write a review, order face wash on 19th November 2025. It’s now 1st December 2025 and I still haven’t received it. Wish I had checked out the reviews and I would never have ordered from this company.

Sadly not received my order.

I feel I have over paid significantly after finding the same product elsewhere.

Ordered 14 days ago. Have not received it yet.

I can’t make a comment as I have still not received very annoying

It was fine after the first use.
But the second my skin is now so dry and itchy.. and raised in places. The bags under my eyes are now even deeper than before
:-(
Never had issues with my skin like this before. People are commenting on it and asking if I am ok...

Asking me for a review when I still haven’t received my orders over few weeks

Don’t use!! Face feels on fire after one use red raw burning skin sore to touch

Just received mine, so I don't know if it works yet

Can't review as not received my order yet

Seems very suspicious.
Received faulty goods and sent photos.
Sent many messages but no reply.

Found out their phone number on their website is invalid/fake, other companies are using it.

When post the issue on Facebook comment, they immediately blocked you.

I cannot give a review as I have not received my order despite paying for fast track delivery 9 days ago

Love this product helped my skin sooo much 10/10 ❤️

I purchased the Geneva brush with liquid used it twice after the 2nd time of using it I woke up and my skin was in fire all blotchy and swollen to the point ive been advised by a gp that I have taken a reaction to this product I don't have sensitive skin what is in this stuff! Will not be ordering again 😒

Used this for 3 days my fave feels right, sore really dry never had my skin go like this before it has ruined my skin. Please do not buy this as I’m not the first to say this it seems a lot of people suffering the same thing with their skin.

Bought the product through Facebook, saw the reviews and was really hopeful. First night I used it, within 30 mins my face was tight and itching. Washed my face continually until it felt better. Following morning face was puffy and blotchy, cleared up quite quickly.
I contacted them for a refund and they asked for pictures! How do you take a picture of dry itchy skin!
Contacted them for a refund as per their website, they said they would refund one bottle but haven't sent me a return address.
Also their phone number on their Web page is invalid.

Absolutely awful. I used it for 3 days and it's ruined my skin, it's damaged my skin barrier. My skin is dry and inflamed. The fine lines under my eyes now look like deep set wrinkles and makeup is settling in them. I am frantically trying to rehydrate my skin and hopefully it will recover. Do not use this cleanser. I have also contacted Genova and not received a reply or offer of refund.