Genuinefeet Avis 

Ordered two pairs of shoes totalling almost £70. Never delivered, never refunded. Surely there's a way to be compensated for this?

AVOID AT ALL COST! if you are lucky to receive your shoes they’ll be low quality made in china cheap, not worth your hard earned money. IF YOU NEVER RECEIVE THEM, which is highly likely, don’t expect a refund, neither full or, as they suggested, offered me a partial refund which still was never refunded! Guys these people are SCAMMERS . avoid and buy from your local shop, try them for a good fit and pay a bit more for something worthwhile.

Do not buy anything from this company. Complete scam

I think this company is Hong Kong based. Contacting them seemed to be a problem. I saw the bad reviews on here and tried to ask for a refund before goods were dispatched (an option they offer) but no reply or refund arrived. However the items, one pair of chunky platforms , for my daughter and DM style boots for me
turned up. They seem ok I have worn mine for a few weeks and no problems encountered so far.

If I could give this company less than one star I would. Payment sent...order confirmed. Never received the order and when I went into the site it kept coming up with an error message! Could not contact anyone at all....out £36.00 I should have known better - lesson learned! STAY AWAY FROM THIS VENDOR

They have said my order has been delivered . I have not had them . It’s a China run company avoid buying from them . It’s a con .

I ordered 1 pair of boot costing me £39.99 on 3rd October 2025.
Still says awaiting shipment today.
I have emailed them 9 times requesting a full refund immediately.
They have emailed me back asking me to await my parcel.
I would rate 0 if there was an option.
I will update if I receive my full refund or my order.
Shocking.

Months of waiting for delivery and 1 emails asking for refund. Generic reply and deflection

Ordered the shoes and when they arrived they were a completely different item. Send several emails with photos showing what was listed in my confirmation email and of what I received and just got told no, you got what you ordered. Send several emails and didn’t get anywhere. When I tried to access my account on their side to see the order history it didn’t work either.

I would have preferred to allocate no stars at all for this company. Ordered shoes beginning September and received nothing. Wish I hadn't as I have a nasty feeling I will receive nothing. Probably don't even exist. People, don't buy from them but support a local store instead.

DO NOT BUY! i bought a pair of boots 3 months ago and still have not received, i tried emailing them asking for an estimate time or arrival and they kept sending the same thing that ‘they will look into it’ uhuh. anyway a month ago i thought nope f this and ask for a refund, and again i keep getting the same email. i’m never seeing the boots or my money. and from other reviews i read the shoes are really bad quality so there’s that.

Please do not order anything from this company. I don’t think the company exists in the UK. You would expect goods ordered to arrive within a week in most cases. Still waiting after weeks of waiting for my so called orthopaedic boots. I have written to the company numerous times without success. There are no addresses on the website and no contact information. I really feel they are breaching trading standards.

I still haven’t received my order since 3 September it’s now 28th September. 30 day guarantee, so only 5 days to get in touch regarding progress. I’ve received lots of adverts though!

They sent the wrong shoes and are denying they sent the wrong shoes despite photographic proof being sent several times. Furthermore the shoes are terrible quality and came from China not “London”. My elderly mum was sadly taken in by the slick looking website. Complete sham!
Update: they are now saying we have to return the shoes to China even though it was their “mistake”. A complete con!
Update: despite several more emails showing the shoes ordered and the different shoes received, I am continuing to just get generic replies.
DO NOT SHOP HERE - TERRIBLE PRODUCT, TERRIBLE SERVICE, TERRIBLE PEOPLE.

I want to know why Pinterest show a scam company like Genuinefeet.com or Genuinefeet London as sponsored ads. Surely this must go against trading standards? They are a scam business and conning people out of their money - The items advertised on Pinterest are not the items sold (if they actually get delivered at all) why are Pinterest showing these ads?

Do not buy anything from this company. Very poor quality. The boots were sent to me unsewn on the back. If you want to make a complaint, you have to send the order to China at your own expense.
They wrote :
"We would like to remind you that returns to our warehouse in China are at your expense. We sincerely apologize for any inconvenience this may cause, as we are in the process of establishing ourselves as a start-up apparel brand. Full details of the returns process can be found in the policy section of our website.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. letter or e-mail sent by post). In order to cancel, we must receive the goods back.
Send the goods to the following address:
Return address :
3/F, Building 3, Luchang Technology Industrial Park
Guancheng District
Zhengzhou City, Henan Province
China
Phone: +86-19037170866
Zip Code: 450016
Recipient: Mr Chang
For returns, please use only a shipping method with a tracking number, so that we can assign your return.
This way, you announce the return in advance and the goods received can be clearly assigned to the correct order. This is the only way to guarantee a prompt refund. As soon as we receive the return, we will be informed of receipt and can proceed with the refund.
To avoid any inconvenience, we are pleased to offer you a 20% refund and the option of keeping the product. This way, you won't have to send it back and pay the high return costs. If you agree to this solution, please send us a confirmation e-mail.
If you do not agree with this solution, please do not hesitate to contact us. We're always ready to help.
Best regards,
Anna

Purchased sandals on the 7th August arrived nearly 4 weeks later!!sent wrong size!!! My experience with this company has been terrible!!do not buy from this company!!!

No order number or confirmation of order received, but money had been paid and taken for a pair of boots.
Fully expected nothing to arrive, but when they did we were not surprised at the truly awful quality. When the package arrived, we thought it was a Vinted parcel, it was that badly packed; a pair of knee length boots in a jiffy bag!
Actually not going to bother to request a refund as we have no confirmation of our order to provide them with, and by all accounts, the boots would have to be posted back to China, negating the refund value.
The site looked genuine, I honestly thought we were purchasing from a reputable company.
Keep these reviews coming in; I can’t believe there are only four!

Scam company, avoid wasting your time and money. My shoes never arrived, asked for a refund twice now and keep getting same generated email reply that they will respond within 6 to 12 hours, then email saying they will look into matter. Then you hear nothing after that. I’ll be surprised if I get my money back.

Total scam. Product sent is not as shown on website. Written description does not accurately describe what arrives.
They tell you to post back to China before they will issue a refund, even though the website is call "Genuinefeet London"
Avoid