Geotees 

I ordered the products for delivery to my work address and put this address into my address book on their website. When I came to check out the name of my company was not in the address. I doublechecked the address in the addressbook and this was correct, so I added a comment to my order to make sure that the company name was included on the address label. When the order didn't arrive, I checked the tracking number and found that it had been returned to sender. When I asked Geotees if the reason was the lack of a company name, I got this response on 4th July.

"the delivery address is clearly shown during the checkout process, if the information was not shown correctly you could have easily gone back and corrected it using the blank fields

The note you posted was missed this is easily done when processing multiple orders

Your orde4r will be resent today via 1st class recorded delivery"

So it seems the bug in their IT system and the fact they they couldn't be bothered to read the note was my fault. I work in sales and marketing and if one of my Customer Services employees had sent that response they would no longer be employed.

On the 15th July I still hadn't received the items that were supposedly sent again First Class on 4th July. After prompting Geotees I got the tracking number today and a few minutes ago, the package was delivered- posting date was 14th July, 10 days after they said it would be posted.

Suffice to say, I won't be using them again.

I placed an order with geotees on Jan. 31. Because of an error, which they acknowledged, I did not receive my items until almost three weeks later, at which time I no longer had immediate use for the items (or time to use them). The package sat in my living room, nice and dry, until I opened it it last week (five weeks after I received it). The package was fine and dry on the outside, but the inside was moldy! The invoice, rock, the stick and the screw were covered in mold. It seems to have originated with the stick, since that was completely covered in a smelly pink mold. I sent geotees an email with a photo of the moldy items and asked for a refund. They refuse to give me a refund unless I pack up the moldy items and pay to have them shipped back! And they act like they're doing me a favor because I've gone the 28 days I have to complain. Never mind that they shipped the items to me late and that the items were obviously wet and moldy when they were sent!

Only ordered 4 items, but when the package arrived 6 days after order (not too bad considering it was a bank holiday weekend) only 3 of the items were in the package.
Admittedly the missing item is only a pack of 5 replacement nano logs (50p), but regardless of value, a missing item is a missing item.

I immediately sent an email to the support@geotees.co.uk but have yet to have any response or acknowledgement.

Doubtful I'd use them again as a supplier and currently wouldn't recommend them to others

A top-quality service from a company which treats you as an individual, communicates and provides a bespoke service.

I ordered a couple of containers and a trackable window cling (and a few other things) One of the pots was badly cracked due to it being poorly packaged and the window cling tracking number did not match the copy tag so I now have a useless trackable in my car. I did open a call with GeoTees and they have said it will be rectified in a few days so hopefully not all bad :)

The other products I got were very good quality, the order process was easy and the delivery was quick.

The product was both well packaged and quickly processed

The bits and bobs I ordered turned up very fast, and the one delicate item was well wrapped and protected! Will return to them for future geocaching needs! TFTCs!

I will order from this firm again, first class service. 5 stars.

As with other things I have ordered from this company it arrived very quickly.

Fast delivery. First class service. And cheap!!

Very quick and efficient. Whilst I prefer sites with free postage, the amount charged was appropriate.

I have ordered twice now from Geotees as the selection of products is fab. Their pricing is very competitve and the delivery is very quick. Would definitely use again. Thanks.

I ordered 2 track-able lapel badges with names they were delivered within 3 days. that is what service levels should be. I'm happy to recommend them to freinds

Easy to use website, simple process, fast delivery and a great product, what more can I say?

Top quality product delivered at a lightning pace. What more could you ask for?

Well ok, it came the next day which is as good as it gets

Super-Fast Delivery, A+ Communication, Fab items!

It was easy to do business - though when I left things too long, my basket kept being emptied - and what I had previously put in there wasn't readily accessible - I had to start the process again.
The free postage was appealing - but having to spend £40 was a pain - it forced me to buy stuff that I didn't necessarily want at this stage - just to get the free postage!
A quick delivery - too quick I wasn't expecting anything so soon - that I had to pick up my delivery from the post office. Thinking about it - the delivery date was never mentioned.

Geotees has always been a fast, efficient and trustworthy supplier for all my geocaching needs and they didn't disappoint this time.