My car front wheel arch was heavily damaged due to a pot hole and the guys at GEC has done an amazing job to make my car look great again. I highly recommend them for car repairs.
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Lisez les avis des autres
Unfortunately, can't be trusted. "Fully serviced" promised that they give is a lie - the car did not have brake fluid changed, adblue was half empty, dont even know if they bothered to change the oil,... Voir plus
L'entreprise a répondu
WORST COMPANY EVER - TERRIBLE FRAUDS - DO NOT BUY - BE AWARE OF FRAUDSTARS LIKE THIS - COMPLETE SCAM!!! THEY SOLD ME A CAT D CAR AND IT HAD MULTIPLE AIR BAGS MISSING TOOK NO RESPONSIBILITY... Voir plus
Sold a car to GEC - no hassle at all, paid immediately for a price much better than others offered. They then serviced my wifes car, far cheaper than Mercedes Cambridge quoted and just as good (have... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
German Engineering Car Sales team have been specialising in German-engineered, low mileage, used cars for over 80 years. With years of experience, we can handpick the finest cars on the market and prepare them for sale in our workshop. Starting from the technicians that carry out full routine checks, service and adding a new year’s MOT before passing the car down to our valeting team that takes pride in making the car good as new. Our SMART bodywork team are always on hand to carry out any necessary smart repairs needed for the car to be ready for sale in the best condition possible. G E C Sales takes pride in being able to offer one of the most competitive prices on the market without having to compromise on the value of service being offered. Our cars are all sold with a standard warranty while having the option to extend with our third-party warranty for up to 3 years. By working with the finest motor warranty company in the car sales market our customers are covered for multiple claims with packages covering wear and tear items too! We also specialise in finding our customers the best finance packages in the market with one of the best rates. All of our services are available to our customers digitally, quickly and remotely so we can arrange your finance for you from the comfort of your home. Our customers are rewarded with a 20% discount on any maintenance services for life with our workshop! From servicing, tyres, repairs and SMART bodywork our workshop is equipped with a fully qualified team with years of experience under their belt. We also offer a delivery service to your doorstep anywhere in the UK. We accept all part exchanges, cars and vans. With over 150 cars in stock, we offer a wild selection to suit every customer's needs and desires. Whether it's an upgrade for your car or service to maintain, German Engineering Car Sales are here to offer the best service available for you.
Coordonnées de contact
9 Boundary road, CB9 7YH, Haverhill, Royaume-Uni
- 01440269543
- info@germanengineeringcarsales.co.uk
- germanengineeringcarsales.co.uk
2,7
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117 avis
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Amazing work by GEC
My car front wheel arch was heavily damaged due to a pot hole and the guys at GEC has done an amazing job to make my car look great again. I highly recommend them for car repairs.
16 février 2026
Avis spontané
Unsafe car, misleading advert, and an expensive lesson, take note of the bad reviews – avoid
I purchased an Audi A3 from this dealership in October 2025 for £5,650. Within weeks it became clear the car had not been properly prepared or accurately represented. Within 2–3 months I have spent over £1,000 on inspections and repairs simply to make the vehicle safe and usable.
Just 16 days after purchase I reported an intermittent clutch pedal issue. On one occasion the gears completely failed to engage while driving in traffic, forcing me to make an emergency stop and coast to the side of the road. This was frightening and wholly unacceptable so soon after buying from a dealer.
The advert stated that the car had a “timing chain done”. This model does not have a timing chain, it uses a timing belt. The service history confirming this was only provided after I had paid, showing the belt was last replaced in 2021 and is now approaching replacement again, a major expense I would not have expected had the advert been accurate.
I also paid the dealership on the day of purchase to fit new tyres and specifically requested that no budget tyres be used. Despite this, budget tyres were fitted. Tyre pressures were dangerously incorrect, warning lights appeared almost immediately after leaving, and the coolant level was extremely low.
Although the vehicle had passed an MOT in October, an independent garage later identified serious issues including a excessively leaking rear shock absorber, incorrect tracking that was causing the car to dangerously skip about and the back end to spin out on corners, suspension faults, and a failing battery. These are major issues that should not appear weeks after an MOT or point of sale.
The dealership offered to inspect the car, but by that point I no longer had confidence in them. Communication felt dismissive and focused on their in-house warranty rather than consumer rights. Some responses appeared copied or auto-generated, one even included the phrase “insert dealership phone number here”.
The dealership is a significant distance away and I rely on the car daily for school runs. With further faults emerging and similar experiences reported by other customers, I could not risk returning the vehicle to them.
I was also undervalued on my part exchange, which in hindsight reflects the overall experience.
This platform does not allow photos, but all statements are supported by invoices, reports and records.
Edit: Response back to German engineering car sales
I retain the full email thread. This clearly shows that no inspection appointments were ever arranged or missed. The reason for this was a lack of flexibility, combined with the distance involved and my reliance on the car for daily school runs. I explained these limitations multiple times, but no workable solution was offered.
It is also incorrect to say that I was offered the option of dropping the car off over a weekend so it could be inspected first thing on Monday. That was never offered. Even if it had been, it would have left me without transport for the school run, which was a concern I had already made clear.
I was also told that I should not have continued driving the car if it was unsafe, yet no recovery option or alternative support was ever suggested. If a dealer genuinely believes a vehicle is unsafe to drive, customer safety would normally be prioritised, including help with recovery or transport. That did not happen here.
At the beginning, I put the car’s instability, including skipping and loss of traction, down to the poor-quality budget tyres that had been fitted despite my clear request that they not be used. It was only later, after independent inspections, that the full extent of the suspension, rear shock absorber and tracking issues became clear. These findings explained the behaviour I had been experiencing shortly after purchase.
By that point, my confidence in continuing discussions had reduced further. Communication felt dismissive and increasingly generic, with responses that did not address the specific concerns being raised.
I obtained independent inspections because the car did not feel safe to drive. This wasn’t about “choosing to go elsewhere”, but about getting an impartial assessment. The issues identified were not minor or cosmetic, they related to key safety components. Carrying out repairs later does not mean those faults did not exist beforehand.
I am not suggesting MOT wrongdoing. However, a valid MOT does not remove a dealer’s responsibility to supply a vehicle that is safe and of satisfactory quality, particularly so soon after sale.
18 octobre 2025
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible. We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Thank you for your review. We are disappointed to read your comments, particularly as the vehicle was supplied in excellent condition and you were fully satisfied at the point of sale. You inspected the car thoroughly, reviewed all paperwork, and confirmed you were happy before completing the purchase.Around three weeks after collection, you reported that the clutch pedal occasionally felt unusual. As we explained at the time, the only way for us to identify or verify an intermittent issue is for the vehicle to be brought back for inspection. You agreed to attend but did not turn up for the appointment. You did not return the vehicle to us at any point, despite being invited more than once. You later attempted to book the vehicle in on a weekend, even though our technicians and parts suppliers do not operate on weekends. We offered for you to leave the vehicle with us so it could be inspected first thing on Monday, but you declined. Without the vehicle being presented to us even once, it is impossible for any dealership to diagnose or confirm a fault.
Despite stating the issue was serious, you continued to use the vehicle daily. This contradicts the suggestion that the car was unsafe or unusable. Several months later, you posted this review without ever informing us that you believed the vehicle had any of the additional issues you now list. None of these concerns were raised with us at any stage, and you did not provide us with the opportunity to inspect, verify, or address them. As a result, there is no evidence that these findings existed at the time of sale or within the warranty period. The only issue you ever mentioned to us was the intermittent clutch pedal feeling, and even for that, you did not attend the inspection we arranged. The invoices you obtained from another garage only show that you chose to carry out work elsewhere; they do not prove that any fault existed at the point of purchase. Being overcharged or misadvised by another garage does not make the vehicle faulty, nor does it transfer responsibility to us. If you believe the MOT was not conducted correctly, this should be raised with DVSA, as the MOT was carried out by an independent authorised testing station. It is not reasonable to hold a separate dealership responsible for the findings of another garage months later. We also wish to clarify that we hold full email records of all communication. These contain your personal and confidential information, and for professionalism and data‑protection reasons, we will not publish them publicly. However, they clearly show that you did not return the vehicle to us and that we repeatedly offered to inspect it. We will continue to respond to your comments on any platform with the same factual information.
We remain available to discuss this matter constructively should you wish to do so.
Staff treat customers horribly
Did not buy a car from this place. So many things went wrong with the car within weeks of owning it and when I called to speak to a staff member about what happened they were so rude. The staff are horrible and argumentative and have no respect for their customers.
3 octobre 2025
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Hi Lily Kelly,
We’re genuinely concerned to read your comments and want to understand what happened. Could you please clarify who you are, what car you purchased, and when this took place? Specific details will help us investigate thoroughly, as this does not reflect how we treat our customers or conduct business.
Please email all relevant information to info@germanengineeringcarsales.com so we can look into this properly. If we do not receive any response, we will treat this as a potentially false review and escalate the matter accordingly.
We take customer service seriously and are committed to resolving genuine concerns with respect and integrity.
Would just like to thank finnancial…
Would just like to thank finnancial ombusman for getting me back my 4500 and like to say the van tbY u slold n10wgc lasted 5 miles of driving then check onjection light vame on never to drive right again and reanult main dealer couldnt even fix ripped off from the get go but dont u worry the vaN will be on its way back to use From scotland next couple of days if so if any1 sees reanult traffic white n10wgc stay well clear am not saying this garage doesent sell the odd good or clean var but there not honest or truthfull so for that u get a 1 star and a review like this el hamdolela
14 juillet 2025
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
We acknowledge your feedback and regret that you feel dissatisfied with your experience. However, we must clarify several facts:
• The vehicle in question was purchased approximately three years ago. At the time, you received a goodwill gesture of £600, despite the absence of any legal obligation on our part.
• The Financial Ombudsman’s decision was made between you and the finance company. We were not involved in the refund process and did not issue any direct compensation.
• Your initial claims were investigated and found to be inconsistent, which is why both we and the finance provider declined further action.
• We understand that vehicle issues can be frustrating, but it’s important to note that used vehicles are sold with varying levels of warranty and responsibility. Ownership does not constitute a lifetime guarantee.
• We welcome honest reviews and feedback, but we strongly discourage defamatory or misleading statements. If necessary, we reserve the right to pursue legal action to protect our reputation.
We strive to treat all customers fairly and transparently. While we regret that this situation has led to such hostility, we remain committed to resolving disputes through proper channels.
Many thanks
Bought a VW Sharan
Bought a VW Sharan. The staff were very friendly and helpful and made sure the car was tiptop before I drove it home. Before driving it home I discovered no sound was coming from the speakers. They checked it but couldn't fix it so they orederd a new multimedia system which they fitted 3 days later. I discovered an issue with the start/stop ignition button. They ran a diagnostic and determined the alternator was slightly underperforming. They ordered a new one which I am waiting to have fitted. Always theething problems with used cars but overall I am extremley pleased with my purchase, the price, the staff, and the aftersales service.
14 mai 2025
Avis spontané
Excellent support
I found this company to be most helpful. They were of great assistance to me and went beyond my expectations. I have at all times found them helpful and courteous.
23 mai 2025
Avis spontané
Can't be trusted
Unfortunately, can't be trusted. "Fully serviced" promised that they give is a lie - the car did not have brake fluid changed, adblue was half empty, dont even know if they bothered to change the oil, probably not. That's peanuts though, my car needed rare brake pads and rotors changed as were 90% worn, plus suspension issues - got a bill for £900 from Seat dealer to fix these. Of course they would not admit their fault or offer any compensation. Only when I realised why the car was being sold without any paperwork, just the service book. Honestly, I would avoid their service, just not worth it.
12 avril 2025
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
"We take pride in ensuring all vehicles are thoroughly inspected and serviced before sale. The car you purchased had 120,000 miles, was 10 years old, and came with a 1-year MOT, a fresh service, and a full PDI check. You personally inspected the service documents and test-drove the vehicle before purchasing.
At a later stage, you had the vehicle inspected at a Seat dealership, where they advised replacing the rear brake pads and a brake fluid change, quoting you £900. You did not raise any concerns with us at the time nor request any resolution before sending us the bill.
It’s important to note that brake pads are wear-and-tear items, and brake fluid is typically replaced as part of a major service or when brake components are changed. Considering the vehicle’s age and mileage, recommendations for maintenance are expected. Main dealerships often advise additional repairs, particularly for older cars.
Even though we offered you a free repair, you insisted that the work had to be carried out by the main dealer. We even advised that perhaps purchasing directly from them would have been a better fit for your expectations.
A point worth noting: purchasing a 10-year-old vehicle with 120,000 miles but expecting it to be in brand-new condition is unrealistic. We are sorry that the vehicle did not meet your personal expectations despite our transparent approach and service."
Kind regards,
Would not recommend
Super responsive on initial enquiry, good sale and immediate after care, however, new to me vehicle broke down after just 3 weeks, at which point quite difficult to get in touch with garage and only help offered was to bring the vehicle in however I live over 200 miles away from the garage and the vehicle is not drivable now.
Staff then really rude, very dismissive and quite confrontational over the phone.
Would not recommend unless you live really close by and can then visit in person if something goes wrong.
15 mars 2025
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
We apologize for the inconvenience you have experienced. According to our records, you purchased a car from us at the beginning of March, which means it has been approximately 10 weeks (70 days). We are unaware of any issues with your vehicle. Please get in touch with us through email at info@germanengineeringcarsales.com, as stated on your sale invoice and our website.
Regarding your breakdown, we are unaware of this issue. I would like to direct you to the procedure detailed on the back of your invoice for reporting and resolving such matters. As you can imagine, our business has various departments including admin, sales, HR, technicians, and aftercare. It should not have been complicated to reach the right department, as the correct information is provided on your invoice.
In conclusion, you purchased a car from us 10 weeks ago, and at the time of sale, there were no issues with the vehicle, as reflected in your initial feedback. We are unsure what has happened since then. For peace of mind, we offer an in-house warranty and recommend every buyer to have breakdown cover or purchase an extended warranty, which comes with free breakdown cover. In any situation, the car can be recovered from any location to our garage.
We hope this provides some clarity. Many thanks.
AVOID THIS COMPANY
My previous review has been deleted for some reason, I purchased a Mercedes and within weeks it broken down. I had to pay out for 4 new injectors and further work, this company should be shut down. They do not honour their warranty. AVOID THIS COMPANY
1 septembre 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
You purchased the vehicle approximately three months ago and later reported a fault code related to one injector. We promptly invited you to bring the car in for inspection so we could assess the issue and offer support. However, instead of allowing us to investigate, you demanded payment for four new injectors and threatened legal action.
We explained that this approach does not align with our warranty procedures, which require proper diagnosis and evidence of fault. Despite this, we still offered to help find a solution. You acknowledged that only one injector might be faulty, yet insisted all four be replaced without providing any supporting documentation.
We remain committed to fair and transparent service, and we encourage all customers to follow the terms and conditions outlined in their warranty. We regret that we couldn’t reach a resolution in this case, but our offer to inspect and assist remains.
Kind regards,
AVOID THIS COMPMAY AT ALL COST
AVOID THIS COMPMAY AT ALL COST
received a renault traffic van on finance in Febuary 2024, didn’t even drive 2 miles in it and the engine management light came on check injection system anti air pollution , also had a broken spring also had an extra 400+ miles on it than stated when sold . they wouldn’t let me take it to a garge of THEIR choice they are down south i’m in scotland i had a garge willing to look at it in the space of a few days but they weren’t having it (because they know how bad the van was ) they papped me off with £400 compensation to get the repairs fixed then said i don’t want to hear from you again … fast forward van is in the renault garge since June they cannot even fix it or get to the bottom of the problem they cannot belive i’ve been sold a van in this state on finance there are plugs pipes and everything everywhere i’ve had this van a year it’s out of mot not even been able to drive it i’m still paying insurance tax finance payments when i called them they now say that they reg for my van is coming up an alpha romeo !! they do now have a clue there rude and ignorant and by the loooks of all these other complaints i’m not the only one this business should be shut down !!!!!
29 février 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Reanult traffic 10 grand van finnance…
Reanult traffic 10 grand van finnance and the garage are ssying a was happy to takevthe van with check injection system and anti pullution light on regardless off that then why did u not put in the inspection details that had those faults use have sold me a scrap van and trying to blame me saying that aye agreed to get a van with those problems please do not use this place thanks kind regards n10wgc and ths van got bought 3years ago regardless off when use got the van use would have been using it ruined it it shoulx have been sold in working order ripp offff
19 juillet 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Do not use these cowboys
Do not use these cowboys. Do not know what they doing. Mis diagnose even though are told what is wrong with the car, order wrong parts then do bodge job. Tried to add surcharge to send wrong part back even though THEY ordered it wrong!
They advertise for MOTs but then take them elsewhere to get them done as they have no MOT tested on site.
23 novembre 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. It is our priority to provide excellent service, and we regret that we fell short in your case.
We understand your frustration regarding the misdiagnosis and incorrect parts order. This is not the standard of service we strive for, and we are taking steps to ensure such issues do not happen again. Regarding the MOTs, we do partner with certified MOT center to ensure all tests are conducted to the highest standards that is all in our control.
We would like to make this right. Please contact us directly at info@germanengineeringcarsales.com so we can address your concerns and find a satisfactory resolution.
Thank you for bringing this to our attention.
Friendly guys but sorry to say very bad work.
Edited view. The company where they promised to do good work, so having see the end product l have changed the comment from 5 to 2 stars due to the following. Colour was silver, it's partly green now. Body filler seen under paint and still dents in panel work, no primer I guess and over spray on black panel and wheels.car is now ruined value. Sorry guys, but your painter is terrible. If I don't have done elsewhere I may bring back for rectifying . My objection is can you do better ? And having to pay for car hire when we were not at fault .AFTER 4 MONTH DELAY in their reply? They offer help? The cost I am told was nearly 2 grand.the person that paid them is not interested at all . I have blocked your number due to being pissed off with talk of how good you are when it's a real bodge. Even the Aircon 50£ did not work yet they charged. Email me if you truly are willing to help. I suggest you do what you promise and not fluff people off. Sorry I am very unhappy. ITS TAKEN A YEAR TO REPLY: 20.01.2026 = car is terrible colour and has not faded to match as we were told it would., it looks terrible in two colours. The repair was close to £2000, which was challenged by the payee and adjusted NOT £300? even the air con at £50 never worked.
17 août 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Thank you for your feedback. We apologize for the issues you encountered with the repair work on your car. We understand your disappointment and regret that the results did not meet your expectations.
We were paid £300 to perform a smart and cheap repair by the person who caused the damage. However, we realized afterward that the job required was more extensive. Given the age of your car and the faded colour, achieving a perfect match was challenging. Despite this, we did offer you a free repair to address these concerns.
We are committed to making things right. Please contact us directly at info@germanengineeringcarsales.com to discuss how we can rectify the situation. We also understand your frustration regarding the car hire costs and would like to find a satisfactory resolution for you. Best you get in contact with the one that crashed into your car as we were not even aware of you at first.
Thank you for bringing this to our attention.
REALLY BAD DO NOT BUY FROM THEM…
REALLY BAD DO NOT BUY FROM THEM THEYJUST SCAM U OUT OF MONEY .I NEEDED A CAR TO DRIVE MY DISABLED SON AROUND. CAR WENT WRONG WHEN DROVE IT HOME KEEP TAKING IT TO THE GARAGE STILL TGE SAME IVE HAD ENOUGH AND TRYING TO GET MY MONEY BACK.HAD ENOUGH OF THERE LIES.
8 juillet 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
We are truly sorry to hear about the issues you've faced with your car and the inconvenience it has caused, especially given your need to transport your disabled son. This is certainly not the experience we want for our customers.
We understand your frustration and are committed to resolving this matter. Please contact us directly at info@germanengineeringcarsales.com so we can discuss your concerns and work towards a satisfactory resolution, including addressing the ongoing issues with your car and your request for a refund.
Thank you for bringing this to our attention. We value your feedback and are dedicated to improving our services.
Réponse : German Engineering Car Sales
Thank you for your feedback. We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Great experience- very well price cars…
Great experience- very well price cars and and very well price services! Been customer for this company for a long time!
18 mars 2024
Avis spontané
WARNING AHEAD!!!
WARNING AHEAD!!!! COMPLETE SCAMMERS. AVOID!
These scammers/fraudsters will always reply the bad reviews like they didn't even make a single mistake. They keep on deceiving others with their criminal tactics and denied to taking responsibility every time. You can see from the way they respond this review, they're always trying to explain themselves with lies and they're always being so manipulative. How they respond shows that they are terrible criminals, very skilled into committing these kinds of crimes because they have been doing it for so many years. They have backup plans to cover up themselves and know how to act innocent. Let's see if they could win once I filed a case against them. I will try to reach out more to those they had cheated with their illegal business. We should go till the very end. Please do not hesitate to contact.
12 mars 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a great experience with our well-priced cars and services. It's always a pleasure to serve loyal customers like you.
If you ever need anything else, please don't hesitate to reach out. We're here to help!
Best regards,
WARNING
WARNING - WORST EXPERIENCE EVER!!! BELIEVE ALL THE BAD REVIEWS AND AVOID THIS AT ALL COST.
My story in brief:
First they TRICKED me into fixing my car within 3-5 days for £1500-£2000, then had the guts to DEMAND me more money (excessive & unproportionate) for further repairs by DECEIVING me (taking advantage of our lack of knowledge in cars) saying that they discovered more faults. And yet, feeling helpless, I reluctantly paid all the dues for my car in CASH (as they specifically ask for cash and refused to take BANK TRANSFER). Even so, my car resulted to be in a BAD/DANGEROUS CONDITION showing SIGNS OF UNSKILLED MECHANICAL WORK. They even STOLE my diesel and REPLACED/TAMPERED the good parts. They made my car in a way that will get WORSER/BREAKDOWN which is TOTALLY UNSAFE. After complaining about all these through phone calls and emails, they picked up my car, then phoned me and BLAMED me. They charged me more money again because in that way only, they will repair it. Lastly, they THREATENED me and gave me two choices – one is if I don’t pay them another £1480 without them doing any further repair, they will take and buy my car for £1200 which they were secretly aiming the most. Feeling helpless, I reluctantly let them do so as I have no other choice.
In detail
• After having a car breakdown, I put it for repairs at German Engineering Car Sales Ltd. They told me that the engine needs replacement and will cost about £1500-£2000 with 3 months warranty.
• I waited for them to contact me about the status of my car but almost after a week, they told me that they had finally found a second-hand engine and I would have to pay them a total of £3000 for this.
• They demanded me to pay more and more telling me that if I don’t let them change it, they cannot give me warranty even on the engine. So, I have no choice but to let them do so as they say because I want my car to be in good condition.
• After they have done all the work, they claimed that they found out EGR sign and they told me that they hope this will come off after 100 miles running.
• They calculated the total cost for it and I reluctantly gave them £3000 in cash as they did not want bank transfer since they want to evade from tax.
• The next day, there was a huge noise coming out from the engine. I contacted them and put it back for repair. Now they are saying that there was a block on the exhaust and smokes cannot come out as it was completely blocked. But I was very certain that the smokes do come out previously when I was recording the video before they pick up the car for repair.
• They try to charge me more and more, again and again, they don’t care even if I die, they rob me, they try to take everything away from me not just my money, even my car. They have seriously affected both my physical and mental well-being.
• They try to charge me £30 per day for storage fee as well. They gave me two choices, one is I collect the car and pay them £1480 without fixing the car, email them that it’s my own risk taking out the car if any damage is caused to the engine or any other component, it’s my responsibility. And the other one is they buy my car for £1200 which they are aiming the most. The best way to take away my car from me.
• I have all the evidences, voice record, receipt, videos, email, everything. Everyone, please stay away from them, I don’t want anybody to experience what I’ve gone through.
Most important points
1. Stay away from them, or if you happen to be their customer, don’t pay in cash, check invoice, they will write £3000+VAT, they will not tell you how much is VAT, £3000 will be the full price and on your invoice, for their security they will write £3000+VAT and under that they will write (£600 outstanding) without your consent.
2. They evade from tax
3. Not certified mechanic, your car will be getting worse than before just like mine.
4. When you buy something from the shop, they will write £300+VAT. So, it’s really confusing. Customer never pay vat for them. The vat is always on the price. Be aware everyone.
Lastly, they bought my car for £1250 because I have no other choice. If I have time, I would definitely file a case, which I might do so even in the future,
Even the website reviews have exposed that they are scammers. The good reviews seem fake too. They have unfair and illegal business practices, unqualified mechanical skills, illegal tax evasions etc.
Be aware, don’t even buy car from them, they are doggie.
My car number is
NX13 HYZ
Audi A1 Black
12 mars 2024
Avis spontané
Réponse : German Engineering Car Sales
We would also like to clarify that we receive consistent positive feedback from genuine customers across multiple platforms, where our ratings remain above 4.5 stars. Unfortunately, Trustpilot has repeatedly blocked genuine positive reviews from being published unless we subscribe to their paid business package, which is currently £699 + VAT per month. As we are not subscribed to their service, Trustpilot automatically flags many authentic customer reviews as “unverified”, while allowing reviews from individuals who have never purchased from us to remain visible.
We do not believe it is appropriate or ethical for a review platform to operate in this way, and we will not enter into a paid subscription simply to have genuine feedback displayed. Instead, we will continue to respond with factual information to any reviews posted here so that readers can see the full context.
We are sorry to hear about your experience and understand your frustration. However, we would like to clarify a few points regarding your situation.
The car you brought to us had major issues, including engine, turbo, clutch and DPF, which were present when you purchased it privately. These issues were not caused by us. We initially quoted £1500-£2000 for the second hand engine replacement, but upon further inspection, additional faults were discovered, which required more extensive repairs. You authorised to do the work.
We did offer a warranty on the engine replacement, and the additional repairs were necessary to ensure the car's safety and functionality. However upon paying now was a big issue so we had to put the storage fees and the final resolution, we regret that you felt pressured. Our intention was to provide a fair solution given the extensive work required on your vehicle. We did offer to buy your car as an alternative to further repairs, which you accepted and we had no choice. We were left out of pocket because of you and no choice to keep the car and pay you additionally.
We strive to be transparent and fair in our dealings, and we regret that this situation has led to a loss of trust. We are committed to improving our services and addressing any concerns our customers may have.
Thank you for bringing this to our attention.
Réponse : German Engineering Car Sales
Thank you so much for your kind words! We're delighted to hear that you found our service professional and welcoming. It's always our goal to provide the best experience for our customers.
If you need any further assistance, please don't hesitate to reach out. We're here to help
Réponse : German Engineering Car Sales
Thank you so much for your positive feedback! We're thrilled to hear that you found our service good, fast, and reliable. Your recommendation means a lot to us.
If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
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