Incredible shatta sauces! The habanero chilli jam is my favorite. Great customer service too.
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Wow, I’m blown away by this company! While I’m excited about the products and getting to engage with Palestinian food- I’m super impressed by the customer service. There was a shipping issue that was... Voir plus
L'entreprise a répondu
I bought four items - Birds Eye, Habanero, Jalapeño and Shatta Jam, all delicious and really interesting. Then I went to Imad’s iconic Syrian restaurant in Kingly Court, Carnaby St, and there they... Voir plus
L'entreprise a répondu
I purchased the 4 jars of Shatta and Jam They arrived well packaged. I really liked the personalised handwritten note. So far I've tried with roasted vegetables and couscous, roasted cauliflower... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re Fil, and we’re on a mission to share shatta with the world. No pun intended. Fil produces a range of fermented chilli sauces rooted in Palestinian tradition and adapted for today’s kitchen. Our shatta delivers an effortless burst of fresh heat that complements a wide range of dishes, never overpowering them. At Fil, we prioritise authenticity and quality in everything we do. We take pride in our culture and the heritage behind each product, believing this matters just as much as flavour. So join us in celebrating our culture, one spicy spoonful at a time.
Coordonnées de contact
Mission Kitchens, 1st Floor Food Exchange, SW8 5EL, LONDON, Royaume-Uni
- hello@getyourfil.today
- getyourfil.today
4,8
Excellent
58 avis
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Just made my second order!
Fil is a start up. It has launched its first range of products. I was introduced to their shatta by a friend. I was impressed by the short list of only natural ingredients and use of extra virgin olive oil so I ordered all 5 of their products. (ever tried to buy pesto that has extra virgin olive oil in it?? rare as hen's teeth!). So I'm cool with the price also-- which is excellent value for money compared to similar products.
I just made my second order. I love the hot sauce, jam, and red shatta. I had to reorder the green (jalpeño), it hasn't areivwd yet. The habanero is the hottest of the three and I haven't mustered the courage to try it because the red shatta pleasantly burns my face off as it is. I will order again once the second order is done.
One of the co-founders was very present when responding to a couple of my concerns-- I forgot to add an item to my order, he inserted it immediately, when their orders were delayed, they sent an email notifying customers. When there were some packaging hiccoughs, the co-founder responded immediately to my email, walked me through their logistics so I understood what had happened and refunded the price of the two items which arrived with their jar seals raised.
23 octobre 2025
Avis spontané
Réponse de Fil - @GetYourFilToday
Although we've already spoken by email, we wanted to thank you so much for taking the time to write this, it means so much to us.
Hearing that the ingredients, flavour and overall experience are resonating really keeps us going. Especially that using Palestinian Extra Virgin Olive Oil matters to you too!
Also, thank you for your patience with some of the hiccoughs we faced with your order, I am glad that you eventually managed to enjoy the Shatta. When you do eventually muster the courage for the Habanero Shatta… brace yourself, it's hot!
Truly grateful to have you with us in our journey.
Fil is a fantastic product
Fil is a fantastic product! Shatta as it should be. The Shatta jam is amazing. I am pairing it with manchego cheese. It is great. Enjoy!
5 mai 2025
Réponse de Fil - @GetYourFilToday
Thank you Rashad! Couldn't agree more with that cheese pairing, delicious!
Fil has recently become a must-have…
Fil has recently become a must-have at home! It is a very versatile product, it tastes amazing, and the package always comes wrapped in a very sweet. We tried all products, but our favourites are Shatta Jam, Shatta Hot Sauce and Bird's Eye Shatta. Highly recommend trying them out!
12 octobre 2025
Avis spontané
Réponse de Fil - @GetYourFilToday
Hey Maria, we really appreciate you taking the time to write such a lovely review. Glad you're enjoying the products!
Discovering Delights
I bought four items - Birds Eye, Habanero, Jalapeño and Shatta Jam, all delicious and really interesting.
Then I went to Imad’s iconic Syrian restaurant in Kingly Court, Carnaby St, and there they were - Fil Shatta’s great products on the menu. Wonderful.
7 avril 2025
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you so much Jeremy, really happy to hear you're enjoying the products and even had a chance to try our collaborative dish with Imad's Syrian Kitchen!
Réponse de Fil - @GetYourFilToday
Thank you Heather!
prima product!
snel geleverd, goed verpakt.
het handgeschreven kaartje maakt het af.
en natuurlijk de shatta is top!
7 février 2025
Réponse de Fil - @GetYourFilToday
Thank you, Mirjam! We are so happy you enjoyed our products!
Just the best Palestinian shatta
Just the best Palestinian shatta! Bought all four as a gift and the Birds Eye for myself. There was a problem with the delivery which they went out of their way to resolve. My brother is buzzing with them!
9 février 2025
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Fred!
Yummmy
Obsessed with the shatta jam! I honestly put it on everything, its so yummy. Amazing customer service too, will definitely be buying from Fil again :)
3 février 2025
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you, Layla. Very happy to hear that you enjoyed our products and service. Have a great day!
Réponse de Fil - @GetYourFilToday
Thank you Simon, glad you enjoyed it!
Didn’t like the products
Didn’t like the products, the jam was very runny and seemed to have no chilli flakes in it as you may expect and the shatta was very vinegary.
14 janvier 2025
Réponse de Fil - @GetYourFilToday
Hi Alice, thank you for your feedback. We’re sorry to hear that you didn’t enjoy our products. Regarding the Shatta, it is a fermented product, which naturally develops a distinct flavour profile. However, this is the first time we've received feedback about it tasting overly vinegary. We take quality very seriously, and we'd like to recall the Bird's Eye Shatta from your order to test it ourselves and ensure there are no discrepancies. Please contact us directly at hello@getyourfil.today to arrange the recall and further investigation. As for the Shatta Jam, we apologise that it did not meet your expectations. As stated on the packaging, the jam should be stored in the fridge, where it will solidify to achieve the desired texture. If you have stored it as per the instructions and still find it too runny, please include it in the recall so we can look into it further. Additionally, we'd like to clarify that the Shatta Jam is not intended to contain chilli flakes, as its flavour and texture are designed to provide a smooth experience. We truly appreciate your feedback and the opportunity to address your concerns. We hope to resolve this for you soon. Many thanks, Zee.
I discovered Fil at a market stall and…
I discovered Fil at a market stall and have since also ordered from them online. I LOVE the habanero shatta and the jam. My husband is a hot sauce aficionado and he also loves Fil. I'm sure we'll be repeat customers for years to come.
19 décembre 2024
Réponse de Fil - @GetYourFilToday
Thank you so much for the kind words! We love that you love the Habanero Shatta :)
Delicious!
Really lovely. I bought these as I am following someone on insta. She used the chilli jam in a recipe. The chilli jam is delicious! The seller contacted me as there was some issue with the jar. I got a refund for one of the jar without any quibble.
Thank you 🤗 Will def re- order when I have the jars finished. Will also recommend.
13 décembre 2024
Réponse de Fil - @GetYourFilToday
Thank you very much, Aurelie! We made the same Shatta Jam Feta Twists as you did, and they were delicious! Thank you again for your understanding and patience with your order's issues :)
Réponse de Fil - @GetYourFilToday
Thank you, Chris! Glad you enjoyed our Bird's Eye Shatta and Shatta Jam!
I just cannot my Fil of shatta
I just cannot my Fil of shatta. 😊Superlicious 😋
I just add shatta to everything
🥰
9 novembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Hiba!
An absolute must-have!
Fil have created incredible products that are now must-haves in my fridge! All the Shattas are extremely versatile and spice up every dish.
I have ordered a fair few times for gifts and personal consumption and delivery is always speedy and reliable.
2 septembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you for your review, and thank you for supporting our business! We're so happy you're enjoying our products :)
Simply the best!
Shatta is simply the best condiment, brightens up any dish and it’s the first thing I grab for in the fridge. Have purchased many jars over the year and I will absolutely be buying more!
24 décembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Ellie! And thanks as always for your ongoing support
Incredible staple for every dish
Incredible staple for every dish. The box of four can also be a nice gift, taster of each “fil”. Came with a personal hand-written note!
24 décembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you for the lovely words Marina!
Love this stuff!
Love this stuff!
The Shatta Jam is superb with cheese dishes (I made a halloumi burger). The green and red shattas go great with meat, chicken and fish.
23 décembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Yasmine! A halloumi burger with our Shatta Jam sounds amazing
Ordered from Dubai
Ordered from Dubai. Arrived in perfect condition.
Taste is wonderful. The jam perfect with cheese. The yellow shatta in any sandwich. The green super tasty. The red for the brave😊
18 décembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Shada! Glad that it made it to you in good condition and so happy to hear you're enjoying the products!
Best shatta, very fresh and tasty
Amazing products adding a fresh and spicy touch to any meal. Latest favorites: Jalapeño Shatta x Mac&Cheese and Shatta Jam x Bacon Brie Sandwich.
Great customer service as well!
9 décembre 2024
Avis spontané
Réponse de Fil - @GetYourFilToday
Thank you Denise! Those combination sound delicious!
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