GifthealthAvis 

Getting tired of being lied to by this company. "Oh sir, we are so sorry and we are going to escalate this". "Oh sir, your order will definitely ship tomorrow". It is one promise after another that then they just sweep to the side and go onto the next lie. They constantly blame UPS on their own inability to ship on a promised date.

I'm disappointed in the lack of customer service and Gifthealth not valuing their customers that have a long history of business with the company. That's unfortunate.

The customer service leaves much room for improvement. I was hung up on twice, tried the chat twice, and had to keep explaining the situation each time. I cancelled my prescription with them and would not use a doctor that insists on using them as a medication provider.

They charged me $50 for a package in January for medication pre colonoscopy scheduled in May which I never received. I contacted them before the procedure and was informed that the package was never sent and would not be received in time if they sent it at that time. Multiple requests for a refund went unanswered until today when I was informed that the package was sent and received according to their tracking documents. Funny how that magically appeared today. Buyer beware - they make money by stealing it from patients.

I received very hot zepbound bottles that sat on the back of a UPS truck. I did not feel comfortable using them. I contacted the customer service and was told to use them, that the temperature before shipping was what mattered. I was not offered a replacement or refund, and these bottles were hot to touch supposed to be refrigerated sterile injectables. I cancelled my weight loss program immediately as I was now out $300 for the medication charged by Gift Health, not to mention the prescribing fees. I waited a week and received no replacement or refund, and no response from their telehealth partner. This was my first month, now I'll be looking for other GLP options not associated with Gift Health.

Received my Zepbound minus the injection supplies. Contacted Gifthealth, explained the incomplete order and was told the injection supplies would be shipped in 3 business days. Now I'll be waiting a total of 5 days over the weekend before I can begin using my prescription. I requested a complimentary overnight delivery citing good customer relations, but was told it was no guarantee. This is my first experience with Eli Lilly and Gifthealth and I am certainly not impressed and very disappointed.

My doctor increased my dosage of Zepbound. I got one delivery at the right dose, and the next delivery came in a lower dose. Their customer rep said that I asked for and paid for the lower dose, so too bad. Don't know why they would send me a link to an expired/replaced prescription that hadn't been filled in months instead of my new prescription. Anyways, Wegovy pill is cheaper and I can get it at the pharmacy. They lost a customer.

Gifthealth Pharmacy is so HORRIBLE!! Don't ever use Gifthealth Pharmacy. I simply asked them to email my prescription payments via email. And I had to wait for a supervisor. A supervisor wouldn't talk to me. It was something that their IT person could have taken care of. SO MANY OTHER pharmacies to do business with!! NEVER WITH GIFTHEALTH!! BOYCOTT GIFTHEALTH! AWFUL PHARMACY

I received my meds a day late and they were not refrigerated. The box was warm; the ice packs were melted and hot to the touch, and the box with the meds was also hot. The robot told me that was too bad, no refunds, no returns, you're sol. Do yourself a favor and pick up your meds or find another option.

The smart phone app did not work as well as the regular online app. Once there, my operator was able to work with me and get my prep kit ordered successfully.

Been waiting 3 wks for “processing” back and forth with prescriber for “more instructions.” Waiting for some elusive link to order…. I’m done with them. Gonna give Ro try. Ridiculous.

Everything went wrong. What a worthless institution. They screwed up EVERYTHING.
Trust me….. go someplace else. Get your Glp1 from ANYONE other than Lilly. The absolute worst company I have ever delt with. Terrible customer service. All they do is lie. Don’t trust your prescription to liars.

Very little concern for sticking to their statements and promises. When you're paying several $$$ a month you think it may include some customer service. Had to postpone medicine because refrigerated medicine didn't arrive on time and waiting for Gifthealth to do a temperature evaluation of product by phone. They said completed within 24 hr., past that and still nothing but elevator music when try to rectify.
UPDATE: finally have resolution, Gifthealth was unable able to complete their "temperature assessment " timely and after an hour and 29 minutes on hold my order will be recent, phone confirmation from Gifthealth given but they promised another explanation and confirmation call today or tomorrow morning .
Fingers crossed, $400+ monthly medication expense when works.
ANOTHER UPDATE: Had 3 star yesterday, the supervisor that had helped me never followed through, had promised update but none done no effort to follow through and another hour on hold today to be told the exact same line by a different supervisor and having to explain this disaster a 3rd time. If Gifthealth is owned by Lilly then Lilly doesn't care and if not owned by Lilly it should be cut loose and replaced with a company that cares.

A year ago they sent me a month’s supply of zepbound syringes and vials and the vials were empty. They said I could not return them; I took a photo but it had to be sent by text. I don’t text. The only way to get my money back was to get a refund from Visa. I could not send a photo by email. It did not work. I will never do business with them again.

Gifthealth constantly makes mistakes. Last month they sent my expensive medication to a random address, in a completely different state. They take extended periods of time to get medication out to patients. A few months ago during the summer time they sent my medication out which needs to be refrigerated and it was almost to my door but since it just hit 55 hours they canceled the delivery gift. Health told me I needed a whole new prescription to get my medication even though it's the same prescription that needed to be sent out. Making my prescription about 12 days late. So frustrating