Gini London Avis 56

I bought a black shirt for my wife and was extremely disappointed. The material feels cheap and uncomfortable, and to make things worse, three buttons fell off the very first time she wore it. Totally unacceptable for a new item. I expected much better quality for the price. This will be the last time I purchase anything from this store or company. Not recommended at all.

I appreciate GINI London’s material quality. Their designs are fabulous! Clothes are very comfortable to wear. I have no regrets whatsoever buying anything from this brand so far although I was quite disappointed not getting a two piece order of which I could only get the trousers. Nonetheless, great brand.

Brilliant customer service from ginilondon when obtaining a refund . They were so helpful and quick in replying each time .. a real credit to this business . .. keep up the good work GINI LONDON … would definately buy from this company again .

The way they dealt with a problem was excellent customer service. I received the wrong size dress, not a great start but when I contacted them they acknowledged their error, arranged a tacked prepaid returns label (with choice of collection if I wanted it). Sent out a replacement which I received the following day before I’d even had chance to arrange the return. The product fit perfectly and was just as described and picture. Very pleased. Could have gone so wrong but I cannot fault the way they dealt with it. Wouldn’t hesitate to buy from them again

I didn't keep my dress unfortunately. The team whwre amazing in how ro.rerurn, and then ask to.send the tracking details for prompt refund.they where true to.their word
freindly and professional throughout return process and refund thankyou

Ordered the same dress in 2 sizes - so gorgeous and the returns was simple enough. Rae and rose in customer service got it refunded really quickly so no issues. Would shop here again :)

I am very pleased with the customer service provided by GINI LONDON. The representative was professional, responsive, and efficient in handling my inquiry. Rae's prompt assistance and polite communication reflect a high standard of service. I look forward to shopping with GINI LONDON.

DO NOT ORDER FROM THIS COMPANY.... UNLESS YOU WANT TO LOSE YOUR MONEY. YOU CAN GET THE ORDERS, BUT SENDING BACK WILL BE YOUR WORST NIGHTMARE!

I have tried to send back a dress that i paid £45 for through Matalan but its advised me that I had to use there website to send the item back but then I’ve gone there they are trying to only give me back £21 for a £45 brand new dress !!! Do not shop on here it’s a massive scam !!!

returned a dress on the 29th April and emailed proof of postage as instructed. Confirm receipt of my email. I chased 12th may as I had not received any confirmation that my return had been received. They said they had not received it but would honnor the refund as I provided proof of purchase. I am still waiting for my refund. Every time I email they say they have chased Debenhams for the refund. I have chased twice now and all I get it is we will chase Debenhams. No you will expect your refund on X date or we will get back to on X date. This is a total scam. I'll b contacting Debenhams directly and I will also be contacting boohoo to make a complaint. They should not be using this company as a third party if they can not issue refunds in a timely manner. It is very poor customer service

This is a really excellent company, I found tĥem to deliver exce,llent customer service, I returned an item and even thought the courier had marked it delivered for some reason he hadn't ..Because l had all the required proof of return they took my word and refunded me.. so refreshing to deal will a company who put yhe customer first. Big shout out to Gini of London.

I returned my item one week ago and I hadn't received any confirmation of my return from Gini London.
I emailed them, they emailed back straight away. It was Royal Mail who had misplaced my order. Gini London customer service was excellent and refunded me straight away.
I will be ordering from them again and I would definitely recommend them to my friends.

Fantastic service, they dealt with my issue immediately and refunded me

Bought a faux fur jacket and the sleeve lining was not sewn up. Jacket was lovely .. it's the second one I bought but in a different colour .I've decided just to sew the lining myself as I really like the jacket and it's a good fit .

I returned a coat as fit was too big. Returned via Royal mail and got proof of postage. Gini London did not receive package, tracking showed delivered. I showed them proof of postage and they have refunded me. Fantastic customer service, could not have been more helpful.

The item's quality was subpar; however, the sizing was accurate. I will not be making future purchases from Gini London due to their return policy, paying for return postage and the deduction of postage to me from my refund.
Staff were quick to respond when I emailed.

Returned item via royal mail gini london are saying they have not received item. Numerous emails back & fo same thing being said its gone to a different address?? So I'm £40 out of pocket😞. Be careful when returning items.

Bought a coat as an Xmas present for my Mum, had some issues with Royal Mail as they didn’t deliver the item to me. Gini London handled the situation fantastically, and sent out another one to us. Awesome customer service and great quality product. Would recommend!

The product was of high quality and really lovely. I had an initial problem as the postman couldn't find my address and returned the package to Gini. The customer service team were very helpful

I had a problem with a return item and must say the customer service team were amazing and a refund was immediately sent.
Won’t hesitate to order from this company again.