GitBook Avis 17

It's an easy-to-use platform with potential. However, some features are not thought-through and limiting. Support takes weeks to reply, and it's always along the lines of: not possible.

I recently used GitBook, but the experience was subpar. The platform feels increasingly obsolete, and almost every basic feature is now locked behind an aggressive paywall.However, the real issue is technical and legal: after closing my account and requesting full data erasure (GDPR Right to Erasure), GitBook failed to release the SSL configuration (Custom Hostnames) from their Cloudflare infrastructure. This has left "ghost" certificates attached to my personal domain, causing persistent DNS conflicts and CAA record errors on my Cloudflare dashboard.It is unacceptable for a SaaS provider to maintain technical control over a user's domain after the contract is terminated and a deletion request has been made. Their de-provisioning process is broken, and it interferes with the domain owner's ability to manage their own security.If you value professional domain management and data privacy, look elsewhere. Their support is slow to address these residual infrastructure leaks.

I had a terrible experience with Gitbook. They charged me for the Team plan ($384) in May 2025. Then in June they sent me a notice that they would automatically switch me to another plan with a much higher price. I decided to end the service and switch to another service. I thought that when I canceled my plan, they would stop charging me. I accepted the $384 for my stupidity. But they are like greedy thieves. They charged my credit card $585 for the new plan in June 2025 even though I canceled my plan. I feel like someone just stole my money. This is a scam and very unprofessional company. I recommend you never use this company unless you want to lose your money.

They did a massive revamp of their products this years, users that migrate without reworking layout will easily need to pay something around 5x the old plan or even a lot more. Those that decide to try to rework it, still will pay possibly more than 2x the original plan.

Being honest? Easily the worst pricing change experience I had with any service out there.

Absolutely terrible service. Stuck in a constant loop of trying to login. I receive login links to my email account but I get stuck in a loop. As if anyone pays for this service? No thanks.

Recent update has broken our help and documentation that we provide to our end users on our custom domain.

Gitbook has removed free features to make them paid features, we no longer trust Gitbook and will be moving to a new platform.

After all, how can you trust a platform that changes what features you get on a plan you're on...

I use GitBook for multiple websites and was initially drawn to the platform because of its clean interface and the ability to use custom domains on the free plan. Unfortunately, GitBook has recently implemented a drastic pricing shift that denies you access to updates to your site, unless you upgrade to a paid plan that costs over $70/month per website.

This change feels like a significant price gouge, especially for users who previously relied on features that were free. It's disappointing to see a platform that once supported smaller teams and independent creators now gatekeeping basic functionality behind an enterprise-level paywall.

I'll be moving my documentation elsewhere and won't be returning. If you're considering GitBook, be aware that what’s free today may not be tomorrow.

It's a product with potential and a good first impression, but the focus is missing to take it to next level. Voice of customer, it seems, has no real value to the company and never makes it to their roadmaps. Architecture wise, the backend architecture is slow and buggy. The app goes down often with sync issues, delays, and breakdowns. UX is acceptable but unaligned between publish and edit sites and still immature. New features are rolled out in hurry without proper testing and polishing. They also seem to make things worse than before with new features. Some must have features are totally missing. On the good side, it's easy to use, possibly cheaper alternative, and provides a minimum acceptable balance of usability and features.

GitBook has potential, but I've experienced frequent collaboration sync issues and saving problems, making it unreliable for real-time teamwork.

Terrible UX, it is more or less impossible to use! I spend a lot of time writing documentations, once I am done I marry it, but all the content gets lost! Honestly, this is one of the worst editors I have ever used.

It is not open source. It hides the GitHub implementation, so it is difficult to integrate. It sells itself as having more features than it practically does. Fine for something stupidly simple but does not scale. It is slow and cumbersome. It doesn't allow collaboration once a doc is committed the first time. Why not just use a wiki instead?

Very useful service for hosting documentation. I haven’t explored all of the features but I love that you can use your own domain without having to pay.

I noticed there are other features locked behind a paywall and they could definitely improve this.

Collaboration is very expensive and that is something they should adjust.

I was locked out of my account due to a false positive in Gitbook’s risk rules
I have attempted to query their support team multiple times for this to be remedied
My account is legitimate and this has never happened to me before on any service
Gitbook refuses to act to assist

Is it perfect? no. Though I pay nothing and it's very convenient to use. Glad they added dark mode recently. Good job keep it up.

Lost all my spaces, contacted the support and got no response, now I have to pay for 5 seats to access the locked information.

This is how you lose customers.

I lost all my spaces. I contacted support but I only got 1 response email without helpful anything.

Gitbook until recently was the best documentation platform out there - but not anymore. After the last major update in October the platform became literally unusable - everything lags badly, updates get lost etc. Support takes weeks to respond without much help. All while their gitbookstatus.com page shows that there are no issues