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3,3
6 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Got the vitoria travel bag, looks wonderful upon inspection! Im afraid to get marks on it although some people like developing a patina so i will be careful with how i use it, but overall very veryy happy with this bag
I love it. Not as special as the one I purchased 10 years ago during my trip to Barcelona but actually may be better looking. ❤️
Ordered 3 bags on sale. Got shipping notices. Now UPS cannot find them. I have emailed the company 3 times and no response. What gives. They were responsive about product question, but not this. Not a good thing. How do I either get the bags or a refund. Hoping no to have to dispute through my CC company. PLease resond
It’s not leather, smell terribly and it’s not looking anything like it’s presented online
BE AWARE AND DONT BUY. I WOULD LIKE A REFUND
Réponse de Giuseppeandco
Hi there,
We’re truly sorry to hear that you’re disappointed, and we’d love the opportunity to make things right.
To clarify, all of our bags are made from genuine full grain leather, as described in our product listings, and are handcrafted by our team with great care. That said, we completely understand that scent and finish can be subjective, and we want every customer to be happy with their purchase.
However, we kindly ask that misinformation not be shared publicly. We haven’t received any message from you directly, but we’d be more than happy to help whether that’s a return, a refund, or a solution you feel good about.
Please reply to your original order confirmation email or reach out to our support team directly so we can take care of this for you right away.
Warmly,
The Giuseppe & Co Team
These bags look like fake leather. I can’t return and get my money back because their telephone number on the charge is always busy!!! They won’t answer! I got ripped off for 400.00 dollars !! I’m so mad! I’m going to call States attorney office this site is fraud!!
Réponse de Giuseppeandco
Please read.
We’re sorry to see this review and would like to clarify a few important points for transparency. First, we are a legitimate U.S. based business. Our customer support is handled exclusively via email, which allows us to keep clear records and resolve issues properly. The phone number that may appear on a card statement is not a customer support line and is not listed anywhere on our website for that reason.
When an order is placed, customers receive multiple emails from us (order confirmation, shipping updates, delivery confirmation, and follow-ups). Any of those emails can be replied to directly to request a return or refund. In addition, our return and refund policies are clearly displayed in the site footer, on product pages in the FAQ section, and again during checkout. We also send a post-purchase review email, which is another opportunity to contact us.
We have not received a return request or email from you, which is required to initiate a refund. We are always happy to assist once contacted through the proper channel.
Regarding the product itself, all of our bags are made from 100% real full grain leather only. No binders, no synthetics, no imitation materials. We have full documentation and verification to support this, as well as thousands of verified customer reviews on the Judge.me platform from customers who love both the product quality and our support.
Making public accusations of fraud without first contacting us through the clearly provided channels is unfortunate and not reflective of how we operate. That said, we remain fully open to resolving this properly. Please reply to one of our emails so we can assist you.
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