GK PRIME SERVICES LIMITED Avis 

I ordered a Hisense TV on the 10th of June, it said 3-5 day delivery, apparently they don’t have a customer service department. I sent many emails asking when I was going to receive the TV, none were replied to, the only reply I received was on June 30th after I cancelled my order & demanded a refund, this is easily the worst company that I have dealt with, absolutely no assistance if things go wrong, I’d advise avoiding this company & go with one of the others that are offering TV’s for similar prices, could avoid a lot of frustration

Made a purchase of a television on the 28/4/26. The television was advertised as in excellent condition.
The television arrived with a damaged screen the wall bracket screws already screwed into the rear of the set with rounded off screw heads and the plastic showing scuffs and signs of previous use it clearly was not be in the excellent condition advertised on the site.
I reached out to gk prime via email providing photos of the damage and after extended delays in replying to my concerns they finally agreed to a return after i refused a slightly discounted fee and flagged the transaction with my credit card provider.
They then had the audacity to ask me to pull my flagged transaction as they had finally organised to have the damaged product collected by a courier nearly 3 weeks after I received it.
The date is now 20/6/26 and I still havent had my return processed even though i have recorded delivery details that the set was received back by gkprime on 20/5/26.

Delivery was fast track and the product was in excellent condition, will recommend to friends and family.

Received a faulty TV and GK prime refuses to solve the problem.

I have overall good experience with gk prime.

Easy site to navigate and order received on time

Excellent tv. Good condition. Nothing to complain about

The service was fast and efficient. Recommend highly.

Fast received

My experience with GK prime was very good, I have bought A grade product and it was like new.