Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This product truly gives excellent results. Easy to apply, non-toxic and non-irritating to the skin. I have not as yet been unable to remove any mold occurring in my bathroom. Seems foolproof!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Glassguard works on white caulk around the seal of our kitchen sink that we cannot keep mold-free. Nothing else was working to clean it up. We tried this product and loved how it works. You need to b... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Whether the product works or not is irrelevant because the packaging is serious inferior after purchasing last year in Jan (24), I didn’t use for a couple of months and used twice on bathroom. I then... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

HOLY moly, I really needed to clean my elderly parents shower who hadn’t scrubbed that glass in years and I thought the damage was permanent tbh. And at least need two scrubs. The glass is now INVISI... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage

Écrit par l'entreprise

Glassguard stocks some of the best glass cleaning and protecting products in the world! The liquids are eco-friendly and can be used on any and all glass surfaces. You’ll notice a HUGE improvement in the look and feel of your glass and it will stay cleaner (and easier to clean) for much, much longer.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

244 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Works exactly as advertised!

Works exactly as advertised! Absolutely great stuff!

20 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Robyn, thank you so much for sharing your feedback. We truly appreciate your support!

Noté 5 sur 5 étoiles

I love this product used it before my…

I love this product used it before my rental inspection mould gone. Speedy delivery too which made it even better. Will be a return purchase

29 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Coco, that is amazing! We are so happy to hear about your experience. Thank you for leaving a review!

Noté 5 sur 5 étoiles

I was VERY sceptical about this…

I was VERY sceptical about this product. I had previously bought products that claimed to work and they were hopeless.
This product does EXACTLY what it says - it actually cleans and restores the glass - and it wasn't hard to use. I have no power in my arms, so I needed something I could easily wipe on, and lightly scrub, then rinse off.
This is exactly what I did and I was astounded that the glass shower door came up like new! I highly recommend this product - and I'm 100% legit - no payment to extol it's virtues.
I am truly thrilled with the product and results.

1 juin 2024
Avis spontané
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Réponse de GlassGuard

Hi Helen, that is wonderful. We are so delighted to hear your positive feedback. Thank you for your support!

Noté 5 sur 5 étoiles

Brilliant Mould Gel

I saw this product on Facebook and thought I'd give it a go. Well, it exceeded my expectations. I used this on the grout in my bathroom as the mould is quite bad and no other mould cleaner worked.
I left the gel on for about 4 hours and most of the mould disappeared. Fantastic product and I shall be buying more.

27 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Claudia, thank you so much for sharing your experience. We are so delighted to hear this!

Noté 1 sur 5 étoiles

Utterly useless

Just received this today and couldn't wait to try it on my french doors as your dog makes a terrible mess of them. The windows have ended up absolutely smeared. There is no way wet cloth will remove the paste and leave the windows clean. I used the scrub pad and water to loosen the paste and them wiped with wet cloth. Windows were stinking. Had to do them with glass cleaner 3 times before I got smears away. Straight to bin. Glad I wasn't tempted to buy a bigger size bottl🤨😟🙁☹️😡

27 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Denise, we are so sorry to hear that you have not had the expected result. Have you contacted our customer support team to talk through troubleshooting steps or to claim our Money Back Guarantee if you purchased in the past 60 days? Thanks!

Noté 1 sur 5 étoiles

After waiting quite awhile for the…

After waiting quite awhile for the delivery, an empty package arrived. What a joke. Stay away from this scam company.

18 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Maureen, we are really sorry to hear about your experience with your parcel. This is definitely not the type of experience we want our customers to have with us. I can confirm that this has since been resolved and your replacement order is on its way to you. If you have any further questions, please reach out to our customer support team. We are always happy to help!

Noté 1 sur 5 étoiles

Don’t waste your time

Don’t waste your time. Twice my order has been shipped and twice the order was returned by Canada Post as my delivery info was incomplete on the digital label. Even after confirming with GLASSGUARD. They don’t have a phone contact, take days to respond. I think it’s actually a scam.

18 juillet 2024
Avis spontané
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Réponse de GlassGuard

Hi Brandon, I want to sincerely apologise for the trouble you've experienced with not receiving your order on both occasions. This is not the type of experiences we want our customers to have. Your feedback is incredibly important to us, and we deeply appreciate you taking the time to share it.

If you'd like to discuss this further, please don’t hesitate to reach out to us by emailing contact@glassguard.com.au. We would be more than happy to assist you.

Noté 1 sur 5 étoiles

Product doesn't work

Product doesn't work. Made absolutely no difference to the mould as advertised.

3 juin 2024
Avis spontané
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Réponse de GlassGuard

Hi Nikki, Sorry to hear that you have not had the expected result. Have you contacted our customer support team to talk through troubleshooting steps or to claim our Money Back Guarantee if you purchased in the past 60 days? Thanks!

Noté 1 sur 5 étoiles

Received order ...did 2 applications on…

Received order ...did 2 applications on shower doors...I see little to no improvement ...I should add...they did refund my money

12 avril 2024
Avis spontané
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Réponse de GlassGuard

Hi Lisa, Sorry to hear you did not have the expected results. I am glad we could support your Money Back Guarantee claim

Noté 4 sur 5 étoiles

Customer Service is improving.

EDIT (post July 2024):

As of July, Glassguard followed up and resolved the issue and also offered me to sample their Nanocoat Kit for the shower screen and glass surfaces - it's actually very impressive how well it works. I'm very impressed, the shower glass looks sparkling clean every day since the application. Very happy with the way they improved their customer service.

ORIGINAL POST (pre July 2024) :

Tried to order a replacement head for the bottle which fell apart after 2 uses. Was told that I had used the product incorrectly and that it was my fault the nozzle snapped, when in fact it was their product that made the nozzle deteriorate when stored away in a cool cupboard along with many other cleaning products. The product was 5 months old, and after a few back and forths I was offered a replacement.

They didn't confirm my address and sent a replacement to the wrong address and now does not respond to any of my emails.

The process above took about 2 months just to organize, not worth your time or money.

12 avril 2024
Avis spontané
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Réponse de GlassGuard

Hi Matt, I am so sorry to hear about this experience. I have requested more information from you so we can review this experience and ensure any required training is delivered to our team to better support this type of issue. Thank you!

Noté 1 sur 5 étoiles

Scam

Scam , no receipt no respond after 8 days waiting. 1,5 hour waiting for a chat bot with 0 success, not picking the phone. Not sure how Meta still advertise their products???

31 mars 2024
Avis spontané
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Réponse de GlassGuard

Hi Marat, I have requested more information from you about your experience in order to review how we can improve our service to our customers. I hope you can let me know more information in order to identify your order and review the customer journey that you experienced. Thank you!

Noté 1 sur 5 étoiles

Scam

Scam - do not order from them. I ordered over three weeks ago and have still not received product. The company sent a generic email (addressed to a name that wasn’t mine) saying their warehouse is being moved but they still failed to send and the correspondence is extremely poor. I have requested a refund and am yet to hear back from them. Absolute waste of money.

18 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

I placed the order on 21st Feb 2024

I placed the order on 21st Feb 2024. Got the tracking number after couple of days and I saw that package was sent back to the sender. Contacted the CC team and they said there was “”. When I asked them who gives the instructions, they had no reply. Anyways, asked for refund, nothing happened. They said will send again to my home address. Still waiting. Tried calling their Sydney phone number no response. No response on emails/chat bot. Looks like they are scammer’s. Very much disappointed.

13 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Potentially not trustworthy

I have placed an express order 8 days ago, paying extra shipping fees for a 2-3 day delivery. The order hasn't even been dispatched, their phone number doesn't work and they don't reply to emails or messages on their chat bot. Sadly seems like we've fallen victim to a scam company.

11 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

They are an absolute SCAM!!

They are an absolute SCAM!!! I requested for a refund and they don’t pick up their calls and don’t respond to chats or email attempts. AVOID AT ALL COST!!!

5 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

So I placed my order over 2 weeks ago

So I placed my order over 2 weeks ago, they say it takes 2 business days to ship, so far nothing have happened. I contacted their customer service twice, and they have not replied as well. I don’t think they are legit, proceed with caution.

28 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Order #42000NZ

Order #42000NZ

This company is a scam and will take your money and not provide the product.

I ordered on 24 Nov 2023 and nothing arrived. Have followed up by email twice since. Looking at reviews here a lot of people don’t receive it and the company just tells them it was delivered.

Do not order from them!

24 novembre 2023
Avis spontané
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Réponse de GlassGuard

Hi Catherine, I am so sorry we have not received any emails from you in our Customer Support System. I will send you an email now so we can assist you with this issue.

Noté 2 sur 5 étoiles

Poor communication and not an eco friendly product at all

I was promised a refund from this company and then I exchanged 30 emails and hours of annoyance trying to get it sorted. I bought the Mould removal gel which calls itself an eco product that is all natural. I bought the product in May and when it arrived it stated in the instructions that the product had to be used with all windows and doors open for cross ventilation. This was annoying as I live in a very cold climate. There was no chance to use it with all windows and doors open in the house until December, when it finally got hot enough. It is in fact toxic and the fumes made me seriously unwell. Read the fine print about what is in the product. It is absolutely appalling. Their customer service is terrible. They said they would refund me and only after this review was posted and they were alerted to it did they do so.

11 janvier 2024
Avis spontané
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Réponse de GlassGuard

I am disheartened to come across your negative review and want to express my sincere disappointment. It appears there may be some misinformation, and I'd like to clarify our efforts to address your concerns.

Upon reviewing your case, I found that your purchase was made in May 2023, and you requested a refund in December 2023. Despite this being beyond our standard 60-day return policy, I approved the refund as a goodwill gesture. However, I want to acknowledge my oversight in not realizing the system's limitation, preventing refunds after 180 days.

Our team worked diligently to find a solution, and despite the technical challenges, we were committed to providing a resolution. Throughout the process, we maintained transparent communication, keeping you informed every step of the way. I deeply regret any inconvenience caused by this delay.

Regarding the product itself, I would like to assure you that all ingredients and their concentrations are clearly displayed on our website. While we do not claim the product to be entirely natural, we emphasize its eco-friendly and safe nature due to our use of low concentrations of chemicals.

I want to clarify that your refund was not contingent on changing your review. We genuinely value customer feedback, both positive and negative, as it helps us improve. The mention of your review was simply to address any misconception that we had not processed your refund, as we had initiated the process once a workaround was found for the technical glitch.

I appreciate your understanding and patience throughout this process. If there's anything more we can do to rectify the situation, please don't hesitate to reach out.

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