Gleeson Homes Avis 

Me and my partner saw one of their properties on Rightmove with a rent to buy scheme, straight away we rang to hopefully get a viewing. We got one after 4 days of ringing for the following Saturday, to which they rang on Thursday evening to tell us Friday was a better day so we booked the day off just to not hear anything from them at all. We finally got a hold of them for them to tell us we will 100% get to view it at 2:30 on the Monday but we had the school run so would’ve had to sort child care so they told us they will ring us for 10am with a new time. We never got a phone call and continuously tried to call them to no avail, after several attempts I tried ringing on another number which they answered straight away on. We did in fact get to view the property after sorting childcare but only because someone else cancelled, the viewing was just us being shown where the house is by a builder and then being left to look round by ourselves with nobody there to ask questions. After all this we were still extremely interested in the house but never received a phone call or follow up… we then straight after viewing it saw that it had been taken off rightmove yet we were not notified till 3 days after we viewed it that it had been sold. Disappointed is an understatement wouldn’t recommend bothering.

Started looking in January to buy called in and spoke to Peter and from then on it was such an easy process. Gave us all the information that we needed, showed us all of the options and extras that was available and even calling us with updates on progress of the house . He has also been very welcoming when we have turned up unannounced as well.

The sales executive Stella Overall, was very welcoming and gave us all the information we would need to start our journey of finding the right property. Even when we couldn't reserve a house that we initially liked, Gleesons were extremely accommodating with incentive for other properties. The process so far has been very smooth and stress free.

Can't thank Adrian and Tom at the Bracks Farm site enough. Two wonderful pleasant, friendly and informative guys. They made the whole process of buying our lovely new home an absolute pleasure. Can't wait for moving in day and to invite them round for a house warming drink or two. Thanks guys.
Mark and Jo

My partner and I have recently reserved our new home with Gleesons, and we honestly couldn’t be happier with the experience so far, largely thanks to Adrian and Tom.

From the very first time we spoke to them, they were both incredibly friendly, approachable and helpful. They genuinely took the time to listen to us, answer all of our questions and explain everything clearly, without ever making us feel rushed or pressured into anything.

The part exchange scheme in particular was explained to us so thoroughly, which made what could have been a complicated and stressful process feel incredibly straightforward. They were always happy to go through things again whenever we had a question, and they have been brilliant at keeping in regular contact and keeping us updated throughout.

It’s clear that Adrian and Tom really care about providing a good experience for their customers, and their knowledge, patience and friendly attitude made such a positive difference to what is a really exciting time for us.

A massive thank you to both of them for making the whole process such a breeze. Louise and I would genuinely recommend Adrian and Tom to anyone looking at buying a new home through Gleesons. We couldn’t have asked for better service!

Visited gleeson homes middlestone meadows new build site with my husband and had the pleasure of meeting Dan from the sales team. He was very open, honest,helpfull and had no problem taking the time allowing us to view several properties of one we now wish to purchase.

Gleeson Stoneyford green plot 179
I’ve faced several issues in my new house, most of which have been addressed to some extent. However, this particular complaint has pushed me beyond my patience. It has been logged for two weeks, yet no one has contacted me.
The kitchen cupboard door has completely detached from its place. When this issue first occurred, I asked for a permanent fix, but the team only screwed it back in. After multiple repeats of the same problem, the door has now fully broken and displaced.
I have more concerns about this new home that I will raise one by one, but for now I will wait for their response to this matter.

Met Andrew at the Bearpark development , pleasant and helpful , very informative and answered all our questions and queries , will hopefully be proceeding to purchase.
Steve and Clair

Ousterley Woods, Stanley.
Peter in the sales office has been fantastic with helping our daughter, as she is all new to this being her first home. Very helpful from start to finish.

From the start to this stage of contract exchange, Mauricia Shea have been so wonderful with her warm reception, guidance and professionalism. These have made the process so seamless for us.

Myself and my partner have recently reserved a plot at Birley Croft as first time buyers. Raul has been amazing in guiding us through the process, really informative and helpful and keen to assist with any queries we had. We have been regularly updated with the build progress and have been able to visit the site to meet the site manager and talk through the build. I would really reccomend Raul & Gleeson and we are really excited to continue along the journey!

Speaking on the phone for the first time to the site sales representative (Stella) was easy and informative. The part exchange process has been been quick and easy (so far) as we are still in the early days of our house buying a full review and opinion of Gleeson homes will follow when appropriate

I had such a quick and easy process in securing a property with Gleeson. Mauricia is an absolute star and walked us through everything and answered all our queries happily.

I recently reserved a plot at Birley Croft with Gleeson Homes, and I would like to share my experience so far.

Throughout the process, I have had the pleasure of dealing with Raul Garcia, who has represented Gleeson Homes at the Birley Croft development. From the very beginning, Raul has been extremely helpful, professional and approachable. He has always been available whenever I have had questions or needed any further information, which has made the whole process much easier and more reassuring.

Raul has always been at the end of the telephone and has responded promptly to my emails and messages. He has been very patient with me, even when I have had lots of questions, and has always taken the time to explain things clearly and provide helpful guidance and advice.

I have felt well supported throughout the reservation process, and Raul's professionalism, patience and friendly approach have made my experience with Gleeson Homes a very positive one. I would happily give Raul and Gleeson Homes five stars for the service I have received so far.

Thank you, Raul, for all your help, support and guidance throughout the process. I am really pleased to have reserved my new home at Birley Croft and look forward to continuing the journey with Gleeson Homes.

Dani and Dan
Very helpful we could ask for more
Was great many thanks

Working with Lisa at Bluebell Court to buy our home was an incredible experience from start to finish. From our very first meeting with Lisa, it was clear that her local market knowledge was strong. She guided us through the pricing strategy, explaining current neighbourhood trends. She was always available, responding promptly to my endless questions. Her skills truly shone when it came to us making the decision as to which developer we wanted to pursue, ultimately saving us money.
If you want an agent who combines expertise, dedication, and genuine care for their clients, Lisa is your go-to.

We were incredibly impressed by Jeff, the assistant site manager’s exceptional knowledge throughout the midway viewing process and the house's completion.
He is not just a site manager but someone who cares and wants their buyers to feel at home.

We want to thank Chris the senior site manager, Josh the assistant site manager and the Gleeson painter who has been such an amazing person fixing the issue identified so promptly.

This is the third new build property we have purchased and we definitely rate Gleeson as the best one of them all. They are not just a house builder but individuals who care. The team goes above and beyond, making the process smooth and stress-free.

We are thrilled with our new home and so are the children and we finally call this place our forever dream home.

Amazing experience with Sarah explaining everything about the new development and answering all my questions to my purchase highly recommend to anyone. Sarah is a lovely person and very Professional

Shelley dealt with me and she was so clear and efficient in everything she did I couldn’t ask for a better experience.

I’m a first time home buyer who felt quite nervous/ awkward going to visit show homes however I had a fantastic time look around the gleeson homes All Saints site in Ferryhill, County Durham. The show houses were a good size and beautifully decorated for all the houses we viewed. The sales executive Adrian was super friendly, charismatic and incredibly informative in explaining how buying a property with Gleeson Homes works and the different home styles available at the site and others. Adrian made me and my mother who was with me feel really relaxed and was very helpful at explaining the standard house features and the optional extras that could be added for better design/ functionality without being too pushy about anything. The amazing customer service and general affordability of the homes has led me to definitely consider buying from Gleeson Homes in the future!

Gleeson Homes Review

⭐ If I could give zero stars, I would.

If you’re considering buying a Gleeson home, here’s my advice:

Do not rush to review them after dealing with the sales team. Wait until you’ve actually lived in the house.

Because the sales experience and the experience of owning the house can be two completely different things.

When you’re buying a new build, you naturally focus on the excitement. You’re told about your lovely new home, the quality, the security, the finish and all the things that make you feel confident you’re making the right decision.

Then you get the keys.

And you start looking properly.

Our snagging list was 56 pages long.

Not 56 individual tiny cosmetic niggles. 56 pages of things requiring attention.

The problems have ranged from terrible plastering and poor finishing, holes in brand-new carpets, poor brickwork, external wall and fencing issues, damage and mess caused during remedial works, and countless other defects that simply shouldn’t be acceptable in a brand-new property.

You start wondering how some of it ever passed inspection in the first place.

And then comes the next battle: getting it fixed.

We’ve had constant promises that things would be dealt with. “We’ll get someone out.” “We’ll look into it.” “Someone will contact you.” “It’s been passed on.”

Except those promises don’t always translate into action.

And just when you finally get somewhere with someone, they leave.

Then you’re back to square one, explaining everything again, chasing again and trying to establish what you were previously promised.

It is exhausting.

And the remedial work itself hasn’t always filled us with confidence. There is a huge difference between genuinely putting something right and carrying out a quick repair that technically allows someone to say the issue has been “resolved”.

A brand-new home should not require this level of intervention.

I am not expecting perfection. I understand that new builds have snagging issues. What I do expect is a reasonable standard of workmanship.

I don’t think it’s unreasonable to expect:

• Plastering to be properly finished
• Brickwork to be properly constructed and finished
• Brand-new carpets not to have holes in them
• Fencing and walls to be properly installed
• Damage caused during remedial works to be properly dealt with
• Problems to be fixed properly rather than repeatedly patched
• Promises to actually be followed through
• Consistent communication
• And someone to actually take ownership of the problems

There has also been the ongoing issue with the security gate, which was a paid upgrade and particularly important to me as a mum. We moved in without it and have subsequently had ongoing issues with the gate, wall and surrounding fencing. Knowing that a neighbouring property received a gate free of charge has only added to the frustration.

But the gate isn’t the reason for this review.

It’s the bigger picture.

It’s buying a supposedly brand-new home and feeling like you’ve spent months fighting to get it brought up to the standard it should have been at handover.

It’s the quality of the workmanship.

It’s the sheer volume of snagging.

It’s the poor finishing.

It’s finding holes in new carpets and looking at brickwork that leaves you wondering who signed it off.

It’s the endless promises.

It’s the chasing.

It’s staff leaving and having to start the whole conversation again.

And ultimately, it’s the feeling that once the sales process is over and the keys are handed over, you have to fight to get the level of service and workmanship you should have received in the first place.

So please, if you’re considering Gleeson:

Don’t just read the reviews people leave after the sales experience.

Wait until they’ve lived there.

Wait until they’ve had their snagging inspection.

Wait until they’ve tried to get the problems fixed.

Because that’s when you find out what buying the house is actually like.

I wish we’d known then what we know now.