Glide Footwear Avis 20

The shoes are definitely knock offs. There is absolutely no arch support and they are made of cheap material. When I asked for a refund I was told I had to ship the shoes back to China and offered a 10% refund. I refused and they offered 20% refund. In the information of the website, in one place it said if you were unsatisfied with your purchase they would send a prepaid label for your return. This company is a hoax and I would advise to stay far away from them!

DO NOT WAIST YOUR MONEY!!! I bought this shoes and they’re so bad I never thought that they were made from cheap plastic materials.
You can not return them

Don’t trust this company. It’s been weeks and I haven’t received my order. I’ve tried to track the package and it seems to still be in China. I’ve emailed and gotten no response so there seems to be no way to get a refund. Possible scam. So disappointing.

I ordered a size 9 and they sent a size 6. The cost was 59E approximately $70 USD.
I asked to refund my money or send the correct size. Here is their response below:

MIssy Renehan

From:

To:
Glide Footwear

Sat, Jan 3 at 10:56 AM

These are way too small. I need to return and be refunded. I ordered a size 9 and this are tiny tiny tiny.
Missy Kezel
********************************************
Glide Footwear

From:
glide footwear
To:
MIssy Renehan

Sat, Jan 3 at 12:33 PM

Hello Missy,

Thank you for reaching out and for sharing your experience. I’ve reviewed your message carefully.

To avoid any misunderstanding, I’d like to clearly explain how requests like this are handled on our side and outline the available resolution paths.

Your order was delivered as described and falls within our product specifications. Differences in personal experience with fit, color, or material are subjective and are therefore handled through our standard return procedure.

Return option (formal procedure)

A full refund is possible only by returning the item to our central warehouse:

Return address:
Hangzhou Sumai Technology Co., Ltd.,
3rd Floor, Building 3, No. 55 Yifeng Road, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province, China 310000
Shen yueyin 15867157301

Please be aware that:

- international return shipping costs are the customer’s responsibility
- processing can take several weeks from the moment of shipment
- refunds are issued only after receipt and inspection at the warehouse
- any loss, delay, or damage during transit may impact refund eligibility

For these reasons, international returns are typically time-consuming and costly relative to the order value.

Standard alternative resolution

For cases like this, we also offer a standard alternative resolution that avoids the return process altogether:

- a 10% refund issued to your original payment method
- you may keep the shoes (use them, gift them, or donate them)

This option allows the matter to be resolved immediately, without return shipping, extended processing times, or additional administrative steps.

Please let us know which option you would like to proceed with so we can finalize this accordingly.

Kind regards,
Eva
Glide Footwear

Op zo 4 jan 2026 om 00:56 schreef MIssy Renehan

Show original message

MIssy Renehan

From:
missy renehan
To:
Glide Footwear

Wed, Jan 7 at 5:15 PM

Unless you want a horrible review I suggest you send the appropriate size or refund my $65. This is the last request before I have my attorney send you a letter. I will not pay for shipping your product back to you when you deliberately are not responding to a 100% refund to my credit card. If I do not hear from you immediately I will contact my credit card and report your business as fraud.

Sent from Yahoo Mail for iPhone

Show original message

Glide Footwear

From:

To:
MIssy Renehan

Thu, Jan 8 at 2:24 PM

Hi Missy,

Thank you for your response.

As you indicated that the alternative resolution offered earlier does not meet your expectations, we have reviewed your case once more internally.

Based on this review, we can offer an adjusted resolution to bring this matter to a close without requiring a return:

- a 20% refund issued to your original payment method

- you may keep the shoes

This option is provided to avoid the time, cost, and uncertainty associated with international return shipping and allows the matter to be resolved efficiently.

If you prefer to pursue a full refund, this remains possible by returning the item to our central warehouse in accordance with our return procedure.

Please let us know how you would like to proceed so we can finalize the outcome accordingly.

Best regards,
Eva
Glide Footwear

Op do 8 jan 2026 om 07:15 schreef MIssy Renehan ow original message

DO NOT BUY. I am assuming that it is either (A) a substituting knockoff versions if out of original or, (B) false advertising. The pair I received, while looking “similar” to the version on the website, is quite clearly of lower quality than what was depicted. The coloring is off, the entire tongue is a plastic(?) like material, and the stitches (throughout) are different (pattern and thickness). The shoes on the website look high-quality. The ones I received look like knockoffs. I reached out to the company to return and the gave me a book of info on how expensive and difficult it would be for me to return them (international/China) and the advised that I take an alternative option of getting a 10% refund and keeping the shoes. Total scam.

They will not honor their refund policy! when I went to return the shoes immediately upon receipt, they offered a huge run-around a 10% refund ($6 for a $60 purchase) and i keep the garbage they sold. I refused their 10%refund offer. In the next email they offered 20% refund and Still will not provide an address for me to return the shoes for a full refund. The shoes are not orthopedic as advertised. There is nothing orthopedic about the shoe.No arch support, no wide toebox. nothing. can buy better quality at target or walmart.Not kidding. Now they won't give me my $60 back. Glide shoe are Crooks. A scam.

I wouldn't even give 1 star. Horrible customer service. I placed an order November 30, 2025 and still not arrived. Over 50 emails back and forth with them. A promised partial refund that hasn't happened to date. I keep being told be patient. The tracking shows mt package sitting in a location 4 hours south of me since December 13th. And they want me to keep waiting. I just wanty m oney back.

THESE ARE NOT THE SNEAKERS ADVERTISED! They are a CHEAP PLASTIC, with ZERO support. Hideous. You can't wear them. Emailed return department 4 times, ZERO RESPONSE. Sadly after reading these reviews, it looks like I am out $100.

Terrible quality; incorrect sizing and not representative of advertised products; nearly impossible to return without shipping internationally and incurring excessive charges and fraudulent return policy advertised. DO NOT WASTE YOUR MONEY OR TIME!!

I would give this company less than a one star if I could. The shoes I ordered were not the shoes I received, but they insisted I pay for the return shipping to China. I am now disputing with my credit card company. These shoes are so cheaply made, and they are nowhere near the ad quality presented.

My experience with Glide Footwear has been extremely disappointing and unprofessional from start to finish. The company’s own website clearly states that customers will receive a prepaid return label and a full refund once the item is returned. However, when I contacted customer service, I was told the opposite—that I would NOT be provided a prepaid return label and would be responsible for all return shipping costs. This directly contradicts the information they advertise.

When I attempted to clarify this inconsistency, the responses I received were vague, frustrating, and did not address the issue. Instead of honoring the stated return policy, the company offered me a 40% refund to keep the items or “free items” equal to my purchase amount—neither of which aligned with what I was originally promised. Their communication made the process feel intentionally difficult, as though they were discouraging customers from returning products.

It should not take multiple emails and conflicting explanations to get straightforward information about a return. The lack of transparency, misleading policy language, and overall customer service approach left me feeling misled and undervalued as a customer.

I am sharing this experience so others are aware of the challenges they may face when dealing with Glide Footwear. Based on my experience, I cannot recommend this company.

The shoes were too small but they are sending me a larger size. Cant wait to get them! Cute sneakers!

Crap shoes, won't refund money. NOT located in US!

These shoes are cheap and hideous, and look nothing like the picture. I was told that to return them would mean I have to pay to ship them back to Asia! Instead I received 10% off an already overpiced pair of smelly plastic shoes. Do NOT waste your money.

I received the sneakers. These are produced in Asia and there is no way to reach except via email. The site tells customers that items can be returned to the warehouse. No address if provided and request has been sent twice to give address for return. I will dispute charge given there is no other way to get results.

First, the shoes are super cheaply made and nowhere near the price. Secondly, though they're clear that the customer must pay for shipping for returns, what wasn't made clear is that they really, really don't want you to return. In fact, I never received an address to send the shoes back to. Instead, I was kindly offered steadily increasing percentages of the price of the shoes refunded (but not the whole price). So now I have a cheap pair of plastic-tipped shoes of different widths to donate to the thrift store....

I RECEIVED THE SHOES AND THEY WERE TOO SMALL AND VERY POOR QUALITY. I HAVE EMAILED CUSTOMER SERVICE ASKING TO RETURN THE SHOES AND AFTER 3 EMAILS AND NO REPLY, I HAVE DECIDED THAT I HAVE BEEN SCAMMED.

These shoes are light and sturdy, and my plantar fasciitis doesn't bother me when I wear them, which is amazing. They are cute. A wee bit short for being a size 10. I'm usually between a 9.5 and 10. So 10s are rarely short. I'd say these run small. The material is okay but looks a bit "cheaper" than I'd hoped for. Still, I am enjoying wearing them. They are cute!

These shoes are terrible. The size guide says they are true to size but they run at least a size and a half small. I don’t know what material they’re made out of but they feel like cardboard and plastic. I’d like a refund, but I don’t know how to get one.

The Glide shoes were as shown and seem comfortable but run small - I ordered size 41 (US 10W) and they are short. I contacted the company and they were very responsive and helpful. Be sure to understand the return policy and order a size up! Great customer care getting an exchange!