Glowcept Avis 91

Réponse : Glowcept

Actualisé le 9 avr. 2026

Thank you for your follow up, Jess.

We take this very seriously and want to resolve this for you as quickly as possible.

At the moment, we are unfortunately unable to locate your order or previous messages in our system based on the details available. This could mean the emails were sent from a different address or did not come through correctly.

To help you right away, please do one of the following:

• Send an email to support@glowcept.com

• Or reply here with the email address used for your order

As soon as we have that, we will locate your order within minutes and give you a clear update.

We are here to help and will make sure this gets sorted properly for you.

Réponse : Glowcept

21 mars 2026

Hi Beverly,

Thank you so much for your kind words about our website, we really appreciate it 😊

Sorry to hear the brush hasn’t charged yet, that’s definitely not the experience we want for you. In most cases, a full charge should be completed within a few hours. We recommend using the provided USB cable and trying a different power adapter or outlet, as that can sometimes make a difference.

If it still doesn’t charge properly, please reach out to us at support@glowcept.com
and we’ll make sure to help you right away.

We’re confident you’ll love it once you start using it ✨

Réponse : Glowcept

6 mars 2026

Hi Becky,

Thank you so much for your kind words. That really means a lot to us.

We’re very happy to hear that the brush is helping with your fine short hair. That’s exactly why we created it, to make styling easier and more enjoyable for women with hair types that many tools don’t work well for.

If you ever have questions or need tips on getting the most out of it, feel free to reach out anytime.

Best regards,
Team Glowcept

Réponse : Glowcept

5 févr. 2026

Hi Linda,

Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has felt, and we appreciate the opportunity to clarify and resolve it properly.

We would like to note that our team has responded to your emails and provided guidance regarding the error code, as you also mentioned in your review. That said, it’s clear that the outcome and communication around the replacement did not feel satisfactory to you, and for that we sincerely apologise.

You are absolutely correct that all Glowcept styling tools are covered by a 12 month warranty, and a fault occurring within that period should be resolved without additional cost to you. The small price difference of £0.85 should not have been charged, and we will of course refund this amount to you.

This is not about goodwill gestures, but about making sure warranty cases are handled fairly and transparently. We regret that this was not clear in your experience.

Our team will ensure the £0.85 refund is processed and your case is properly closed.

Thank you for bringing this to our attention.

Best regards,
Team Glowcept

Réponse : Glowcept

28 janv. 2026

Hi Maireed,

Thank you for sharing your experience. We’re genuinely sorry to read this and understand your disappointment. To clarify, our 30 day trial refers to the money back guarantee, not the lifespan or support of the product.

All Glowcept electrical styling tools come with a 1 year warranty that covers manufacturing defects and faults like the one you describe. A product stopping after a month is absolutely not the standard we stand for.

It looks like there may have been a misunderstanding in the communication you received, and for that we sincerely apologise. We would very much like to review your case properly and work toward a fair resolution.

Please reach out to us directly at support@glowcept.com
with your order number so we can help you further. We’re here to make this right.

Réponse : Glowcept

28 janv. 2026

Hi!

Thanks for sharing your first experience with Glowcept.
We’re happy to hear it gave your hair a fuller look right away. There’s often a short learning curve, and most customers notice even better results as it becomes part of their routine.

Great to hear it’s already finding a place in your mornings, and yes, definitely designed for the lady of the house.

Thanks again for your trust and for leaving a review.

Réponse : Glowcept

31 déc. 2025

Hi,

We’re sorry to read how disappointed you feel, and we understand how frustrating this situation has been for you. That’s certainly not the experience we want any customer to have.

We’d like to clarify two important points. First, Glowcept does not sell on Amazon. Any products listed there under similar names are from unauthorised sellers and are often counterfeit. These can differ in quality and safety, and they are not connected to us in any way.

Second, our intention was never to ignore your request. In some cases, our team offers alternatives such as a replacement or partial refund to resolve issues faster, but you are always entitled to return your order in line with our policy. If this was unclear, we sincerely regret that.

Please contact us directly at support@glowcept.com
with your order number, and we will make sure you receive clear return instructions so your case can be resolved properly. We want to handle this fairly and bring this to a close for you.

Kind regards,
The Glowcept Team

Réponse : Glowcept

29 déc. 2025

Hi Helen,

We’re really sorry to read how frustrated you feel, and we understand how upsetting this situation is.

We’ve checked our records, but at the moment we’re unable to find any recent emails from you related to this case, which may explain why it feels like you haven’t had a response.

We genuinely want to resolve this for you as quickly as possible. Could you please email us directly at support@glowcept.com with your order number and a short summary of the issue?

As soon as we receive your message, our customer service team will review your case and make sure it’s handled properly.

We’re here to help and we want to find a fair solution for you.

Kind regards,
The Glowcept Team

Réponse : Glowcept

8 déc. 2025

Hi there,

Thank you for your lovely review. We’re glad to hear your order arrived on time and that you’re enjoying the wireless tool and its easy portability. It’s great to know it works well on medium short hair and helps reduce frizz.

We appreciate you taking the time to share your experience.

Warm regards,
The Glowcept Team

Réponse : Glowcept

8 déc. 2025

Hi,

Thank you so much for your wonderful review. We’re delighted to hear how satisfied you are with your Glowcept tool — from the fast heat up and smooth, shiny results to the lightweight design. It’s great to know you’re getting professional results without any damage, even with frequent use.

We truly appreciate your recommendation and your kind words about the quality and value.

Warm regards,
The Glowcept Team

Réponse : Glowcept

6 déc. 2025

Hi Joyce,

Thank you for sharing this, and I’m very sorry for the worry this has caused you. I understand how frustrating it feels when a return is still being processed, especially after sending it back at your own expense.

Please rest assured that we are not ignoring your case. Return parcels that travel through international customs can take time to update in the tracking systems, which is why our team is still waiting for confirmation from the carrier. In the meantime, your refund is not at risk. We will make sure you are taken care of.

Our support team will continue to monitor your return closely, and we will reach out directly with updates until everything is resolved. If you need anything further, you can always email us at support@glowcept.com.

Warm regards,
The Glowcept Team

Réponse : Glowcept

6 déc. 2025

Hi Stevie,

Thank you so much for your kind words. We’re really glad to hear you’re happy with both the service and the product. It means a lot that you would recommend us.

If you ever need anything, we’re here for you.

Warm regards,
The Glowcept Team

Réponse : Glowcept

27 nov. 2025

Hi Susan,

Thank you for sharing this, and we’re truly sorry for the stress this situation has caused. We understand how frustrating it is to see a return stuck in customs for so long. Unfortunately the status of the parcel once it reaches the destination country is outside of our control, but we want to assure you that we have been monitoring your case closely from the beginning.

You will never lose your money with us. We will stay in direct contact with you and make sure this is resolved fairly. Our team will follow up again with an update and continue supporting you until the refund is completed.

Warm regards,
The Glowcept Team 💛

Réponse : Glowcept

27 nov. 2025

Hi Krissa,

Thank you for sharing your experience with the portable Glow Wave™. We’re delighted to hear that it worked well on your thick, curly, and frizz prone hair, and that you enjoyed the quick charging and fast heat up. It’s wonderful to know the brush helped smooth your hair in just a few minutes.

We truly appreciate your feedback and are glad it’s been a helpful addition to your routine.

Warm regards,
The Glowcept Team 💛

Réponse : Glowcept

16 nov. 2025

Hi Jill.

Thank you for sharing your experience. We’re very sorry to hear that the brush didn’t work for your hair needs, especially given what you’ve been through. Please reach out to us at support@glowcept.com so we can review your case directly and help you with a fair solution.

We handle every customer request individually and always aim to resolve situations like this with care and honesty. Our team will make sure you’re properly supported. Please do not be worried, you will be assisted.

Warm regards,
The Glowcept Team 💛