Dont recommend
I am extremely disappointed with my experience.
I returned an unworn, unopened item and was shocked to discover that I would be charged a $150 restocking fee plus $39 in return postage. In all my years of online shopping, this is by far the most expensive return I have ever encountered.
I understand that businesses have operating costs, but charging $150 to restock an unworn and unopened item feels excessive and unreasonable. As a customer, it is difficult to understand how such a fee can be justified.
The reality is that purchasing wigs and hairpieces online is challenging. Customers often cannot determine the right color, density, style, or fit without seeing the item in person. Many people may need to make more than one purchase before finding the right piece. With fees like these, customers can end up spending hundreds of dollars in return costs alone, on top of already premium-priced products.
What makes this particularly disappointing is that many customers shopping for wigs are doing so during vulnerable and emotional times in their lives. Hair loss can have a significant impact on confidence and self-esteem. Instead of feeling supported, I felt penalized for trying to find a product that worked for me.
Because of this experience, I would not recommend this company to others. While I respect that every business must cover its costs, I believe these return policies place an unfair burden on customers and should be reconsidered.
I dont recommend Goldylost. I would purchase from Lusta who at least offers the first return for free
