Good Life Sorted Avis 253

We have found an absolute gem of a helper using Good Life Sorted. At the moment, just a couple of days a week, but it's made such a difference. The administrative side is stress free too.

Friendly service which is reliable and caters for my elderly mothers needs.
One thing it does is give her independence and enables her to go out, while the family know she is safe and well looked after. She is then able to tell us where and what she as done e.g going to a garden centre, looking around and enjoying tea and cake.

This organisation supplied a home helper who sucked the patio doors vertical blinds up the hoover pulling off and damaging around 70% of the bottom chain mechanism- sorry I do not know what that is called. But this happened and was caught on my security cameras. I have video evidence, no question. The helper ghosted me , ignoring my calls and then denied any knowledge of this when I reported it through the organisation. I have cctv footage of the incident but they have declined to assist me to get the blinds repaired. I would have not minded if I had recieved honesty and a repair - or even an apology! But I got nothing. I am now looking for an organisation who respects their clients and does not employ liars.

From the start everything was organised quickly and efficiently. The admin had been seamless. With regard to the companion they found for my mother, she is outstanding. Very caring and thoughtful, amenable to changes, additional hours and taking mum out. Nothing is too much trouble.

We also used this company for my father in law and again they have found and provided someone who really suits his character and needs.

Emily is an amazing help to my father-in-law. She is reliable, honest, helps with cleaning, sorting cupboards, shopping.

Organising the service was straightforward and we were able to start the service quite quickly. The helper introduced by Good Life Sorted has turned out to be a very pleasant, local lady who has settled into the role extremely well.

Life with a smile.
We are getting the support that we asked for

Receptive to my emotional state, tailored her responses to my needs giving me comfort and reassurance. The six weeks were very helpful.

We have made a new friend in Sue Perrin who visits us twice a week for conversation and odd small jobs

Margaret is very good company for my wife who has early-stage Alzheimers, and is willing to turn her hand to almost anything. She has fitted in with us very well.

They provided a lovely friendly caring lady to cook for my mother 3 evenings a week. I think the cost is extremely reasonable. She is very reliable and good life sorted arranged cover when she went on holiday.

My Mother has been living on her own, is 101 years old, blind, deaf and for the past few years has been helped by a lovely member of good Life Sorted. We could not be more pleased with the care, patience and love given to her. I highly recommend Good Life Sorted

When we first suggested Good Life Sorted to our mum, around 18 months ago, she was very reluctant to accept the help that we could see she needed. We managed to persuade her to give it a go, and it has been an absolute game-changer, particularly as her health and mobility have deteriorated since. Her helper is kind, friendly, efficient; the fees are very reasonable; and everything was very easy to set up. We are extremely satisfied with Good Life Sorted and would recommend this company whole-heartedly.

Teresa arrived to clean for my parents when my mum was in the grip of dementia and has continued to support my dad since her death. Teresa is a trusted and much valued source of support for my dad and I feel secure in the knowledge that she’s there when I cannot be.

We have found the helper from GLS to be excellent, and are very happy with her and the support she provides.

You will will not find Good Life Sorted in the Companies House register. I like to know who I am dealing with and give access to my home. When asked, they were very secretive and evasive as to what enterprise they are, and who are the significant persons running the company. Light domestic cleaning is one of the services they advertise. With the onset of rheumatoid arthritis, this is exactly the service I need. The assistant informed me that they are not an agency but they arrange for helpers’ insurance and DBS check, and take 20% of the self-employed helpers’ earnings. They have offered me a lady who, according to her profile, “acts as companion for walks, board games and enjoys conversations about the past” - and charges £17.00 per hour. The payment for service is to be by direct debit, but I was unable to ascertain who the payee is - a freelance helper or Good Life Sorted? I am a semi-retired professional with family, social life, voluntary work and Bruce, the Shetland Sheepdog, who is a perfect companion for our daily walks.
I explained that I need practical help, i.e. light domestic cleaning, but I will be reluctant to pay £17.00 per hour for what is essentially an unskilled work. I also stated that I expect the helper to arrive for an initial meeting with proof of identity, valid certificate of insurance and her current DBS certificate.
I received a very offhand answer, and was advised to contact a cleaning agency. In my opinion, this organisation is not trustworthy, and targets vulnerable elderly people telling them how their “good life” should be “sorted” - on Good Life Sorted terms.

RESPONSE to the director of Good Life Sorted
My statement is factually correct and a faithful account of my communications with staff member and her colleague. They were unable to answer my question about the registered company - invisible on Good Life Sorted sleek website. The director was not a party to this communication and her unfounded allegation of falshood in my statement cannot be upheld.

FINAL RESPONSE TO the Director
The director of Good Life Sorted moves in devious and mysterious ways.
She invited me to a telephone conversation to apologise. She did not say that she intends to use this conversation on TrustPilot platform in order to publish a PR/marketing communication for her business. Moreover, the director cites me incorrectly, and her her citation is unauthorised. Our telephone conversation did not set my mind at rest on anything in this matter - as she claims. To my amusement she places Good Life Sorted in the same league as Facebook and Google. Very aspirational, but the big difference is that Facebook and Google do not target vulnerable, elderly people and give their helpers access to vulnerable persons’ homes and private lives. Transparency (evidently lacking) is therefore paramount. I shall not delete or amend my original review. I simply shared truthfully my experience with Good Life Sorted.

Excellent service, very professional, friendly and helpful. Highly recommended. My elderly mother now has a regular visit to help her with a few domestic chores and to accompany her on a short walk if she chooses to go out, or simply to chat over a cup of tea.

This was a great service for my Dad until he needed full time care.

I’ve been a helper for GLS now since December 2022. I have 6 clients that I visit between 1-2 hours several times a week.. Just being back in my community with these amazing people that need a little help has been life changing. We support all families that reach out when their grandparents/ parents / siblings need additional help to keep them independently living.

Good life Sorted does exactly what it says on the tin. They found me the ideal helper a hard working trustworthy and intelligent helper who has never let me down. Sarah has been coming to me for over a year now and has become a good friend.