Good Sam Avis 

Just signed up last night and still haven't been able to speak to a human being. I want to cancel & get a refund

First time I've used Good Sam for roadside assistance, been a member for over a year. I've now been waiting hours for a tow truck. They keep calling to tell me they are "working on it" and that the phone number of the tow company keeps disconnecting. I won't pay for another year after this. Really poor service, and their office team members do not speak fluent English.

This is, by far, the worst roadside assistance program! It took 17 minutes just to make the claim by phone with a very inept agent before he could even dispatch for help. Once dispatched, the provider estimated 45 mins to 1 hour to arrive. Here we sit at 45 minutes and they still haven’t arrived. We will be canceling and finding a better program. This one sucks.

two letters, two phone calls.....crickets.
they ignore claims. im out 700$ for towing.
scam company,

THEY ARE FINE UNTIL YOU FILE A CLAIM.

called to have my flat trailer tire changed to my spare. went through the proper procedures to get to some one who could place the work order. Trailer was located at UHAUL storage lot, which she located on her computer. When i asked who was coming she said the "?" and lock smith, and gave me the number to call if i had any questions. Said it would be between 40 to 60 minutes, present time 3:45. Went to UHAUL and arrived at 4:10pm and waited for 2 hours, no one showed up. Called the number she gave to about 4 times and all i got was the answering machine telling me no one was available and the mail box was full and then it hung up. Their system needs a response system to verify the cluck in question received the order and that's right. Maybe also have some people who understand the English they speak

Called to request a tow after totally our car when hitting a deer on open highway. Was told we had to wait the 48 hours as we had just signed up the day prior. (What are the chances?) They told us we had to file an insurance claim. We don't have their insurance, so that was confusing. We were put on hold a few times supposedly being transferred to someone else then eventually got disconnected. Called back. After going through all of the same stuff, they finally gave us a claim number to use the following day. Called the next day only to be met with the same problems. Told us we needed to file an insurance claim and wouldn't/couldn't give us a straight up answer about even towing the vehicle. Got disconnected again. Called back and still couldn't get an answer or line up a tow. Gave up. Had to dump the car and get a rental as we were 2 hours from home and had 6 hours to get to our destination.

Horrible response for roadside assistance. 12 hours later they have a tow truck call. Unbelievable. Called to complain and was told, “get over it because I’m not the first customer who called to complain.” Don’t waste your money.

I have had Good Sam Platinum Roadside Assistance since 10 Aug. 2017. Account #804262608. This is a report of my only service claim, #2116 3984. My RV is a Damon Daybreak Motorhome, Class A, 35’, 2007. The following events occurred on Wed. 24 Jan. 2024 in Yakima, WA. The driver side rear brake caliber broke and brake fluid was gushing out when stepping on the brake pedal.

2:10 pm Called Joann in Miami Fl. She took all info., account #, phone #, location, problem, etc. She said she would call me back. Never did.
2:52 pm Called Dillon. Repeated all information to him. He asked for Service Claim #, Joann never gave me one, he said she should have and then he never gives me a Service Claim #. After 20+ minutes on hold, the phone line is disconnected. Never called me back.
3:22 pm Erika calls from Les Schwab asking what tire size do I need ? “Tire size ? I don’t need a tire repair… I need a Brake repair !!!” She will talk to her boss and will call me back. Never did.
3:56 pm Called Erika at Les Schwab. She said they do not do RV brakes and I should call Good Sam.
4:00 pm Called Sam, a woman at Good Sam. I explained my situation again and was transferred to Jay in Calif. at 4:09 pm. He asked for Service Claim # that I was never given. He gave me #2116 3984, looked at the data and seen that tire was listed as my problem. He reopened claim for brake service, started the process all over again, and I should get an automated phone call in 30 minutes. Never got the phone call.
7:48 pm Called back to Good Sam. Crissy says the claim shows I have a battery problem, then she says I have a brake problem. After 23 minutes on hold, at 8:13 pm the phone line is disconnected.
8:15 pm Called Brian in Michigan, when I called Good Sam. Told him about prior calls and gave him my Service Claim #. He said a coworker was investigating currently. Explained what Good Sam would and would not pay for. Placed me on hold off and on as he investigated my case. At 8:56 pm he asked me to end the call as he would find a mechanic and would call me back as soon as possible. Brian called me back at 9:09 pm to tell me JAG Mobile Service would arrive at 7 am the next morning to start repairs.

I purchased RV roadside insurance to cover any RV or camper problems on a cross country trip. Our camper blew a tire on Highway 15 just north of Salt Lake City. I called Good Sam, they texted me the name of the repair company and there aprox arrival time, about 40 minutes, after an hour I called the tow company, they had never been contacted by Good Sam and they don't contract with Good Sam. A Utah highway patrol officer helped me changed the tire. My brother tried to use the Good Sam service, they let him down twice. (He laughed at me after he heard my problem) I called Good Sam to complain, they said they were soooo sorry and offered a $100 refund, the problem is a paid about $165, they then raised the offer to $151.04. Good scam, you pay $160, they don't deliver and then they offer a lesser amount. Now NO check, first they say they sent it to the wrong address, still waiting, my first contact was November 2, it's December 20 now. AVOIDE THIS COMPANY. Their roadside assistance was horrible, their customer service is even worse. (They did say were sorry about a dozen times)
2024 Update: 2nd check was somehow lost again (Or never issued) and their going to issue a third refund check. What a joke, avoid this company!

I had a tire blow out! Called good Sam talked to some one they said they get right on it, 3hours later called back got some one that hung up on me called again.
They Sid they would take care of it. And call me back,
2 hour go buy called back they would contact. The service text and call back or have them call. Another hour went by 6 hours now! My wife called same story.
This time they said they had no record of our Serive #
Said they woul call back. Crickets!!!! I got on the phone and call some one my self they were there in 15 minutes, help put on the spare. Some one finally called.
8hrs. Later and asked if we still needed help. When this year runs out i will not use GoodSams ever again a waste of time and money!!!!

I've been a member of Good Sam Roadside for about 15 years. Never had to use their service, but pay just in case something fails. My daughter and her husband are also members. Tonight my son-in-law's truck lost a tire. He called in for a tow. Four hours in a major city, Las Vegas, NV, and no tow. I just called to complain. No explanation. Good Sam said they just dispatched another tow company. Ridiculous. My Good Sam is up for renewal. I'll pass. I also have AAA. Never had this issue with them.

Update: The tow company Good Sam's called never showed up. After 6 hours sitting on the side of the road in a bad area of town, he called another tow company and paid for the tow out of his own pocket. I told him to file a BBB complaint to see if he can get reimbursed.

I signed up for the Platinum Plus Service. In reading the PDF it appears to be just like AAA - If towing is needed up to 100 miles. We experienced a blown-out tire and called to have them tow our vehicle to the local (within 3 miles) tire shop. We were told there is a $52 charge for the service. After going through a number of reps, I learned that Good Sam's only covers their service providers. They offered to tow our car to an automobile repair location, of which we are unfamiliar and they do not specialize in tires. This does not make sense and is not an apples-to-apples comparison to AAA. So now with this charge, I paid far more than what I did with AAA with half the service. Don't fall for the marketing hype.

We signed up when we bought a camper and hoped we would never have to use it. Well a few weeks ago we were driving north through Alabama when the low coolant light sprung to life on our dashboard. We quickly found an exit just north of Warrior, Alabama to assess the situation. Turns out our radiator split down the drivers side and was not going to make it any further down the road.

We called Good Sam, somehow they needed every piece of information we had already given them (height/length/weight/color/width/etc of the trailer) and they said the closest tow truck would be about an hour to two hours, with no other options we agreed and got ready for a wait. After two hours my wife managed to hitch a ride to a nearby auto parts store, while she was gone I started removing the old radiator. Well, when we finished we called Good Sam back to see if we could cancel the tow as we had already repaired the vehicle, when the operator told my wife that they had never dispatched the tow truck I thought I was going to have to throw her in a lake to cool her off.

We will never, ever, even consider going with this company again and I will tell this story anytime someone asks about them or I hear a sales manager try to sell someone on it.

I signed up for the roadside assistance in October of last year. Right now I am sitting in my car with a dead battery and I called for roadside assistance. I was told my policy was red flagged and cancelled. I am severely upset about the situation. I now have to pay out of my own pocket for another company to come give me a jump start which will cost about 100 bucks. I would never use this service as they don't help you when you are stranded. Thanks a lot A holes.