Ordered with express post promised in December, they saved $ 3 and did snail mail so it took 2 weeks instead of 3 days! I explained before ordering I need it quickly and will be out of town by end of... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered GP 4000 on 12 Nov 2024. No tracking nr provided or status of shipment after 2 weeks. Tried several emails on contact@ “No Reply”. Wrote another email from their canadian website contact/s... Voir plus
Gooloo packs often get good test results so i headed for their website.. but their site is awful, it's full of upsells, pop-ups, discounts for subscribing, requests for phone numbers for doing surveys... Voir plus
L'entreprise a répondu
I used my GOOLOO GT 6000 for the first time on 17/02/26 after having in my car for just over a month. It performed brilliantly starting my 2.0 diesel car which had been standing for over a week,... Voir plus
À propos de l'entreprise
- Magasin d'accessoires automobiles
- Équipement de réparation automobile
- Fournisseur d'énergie verte
- Centrale électrique
- Fournisseur d'équipements d'énergie solaire
Écrit par l'entreprise
During a self-driving tour in the United States, the professional R&D personnel of Gooloo had to end their long-planned trip ahead of schedule as the car battery was short of power and could not be started. When trying to start the car, they found that the problem of power shortage could be effectively solved by lithium battery application technology. Thereafter, when the staff returned to the laboratory they began hundreds of experiments, replacing the traditional chromic acid batteries with lithium battery technology, and finally developed the first simple and safe fire jumpers. Subsequently, the brand GOOLOO was born in 2014 and launched a more comprehensive and in-depth research and development and production. With "Enrich Your Driving Life" as GOOLOO‘s ’business philosophy, and a focus on the deep needs of self-driving enthusiasts and business travel groups, they keep constantly innovating which around the lithium battery application product ecosystem, includes jump starter, battery charger, portable power station etc. And gooloo has quickly become one of the best brands of car jump starters in the North American market. GOOLOO products have also become a necessity for many car owners at the present time.
Coordonnées de contact
Hong-Kong
- gooloo.com
1,8
Bas
53 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gooloo thank you for your reply here
Gooloo thank you for your reply here! I have emailed your company directly with no response which led me here. Please contact me !
4 juin 2024
Avis spontané
Réponse : gooloo.com
Hello.
We were unable to contact you directly as we were unable to determine your contact details from the information you left behind. If you contact our official e-mail contact@gooloo.com, your message will be answered within 24 hours on weekdays. If you have not received a reply, please write to us at the above e-mail address and we will help you to deal with your problem appropriately.
We wish you a happy life and all the best!
Best regards.
Vivi
Warranty is questionable
Purchased a unit through eBay. After 14 months of using 3 times the unit won't fully charged. Despite 18 month warranty claim Gooloo will not replace the unit unless I pay a "shipping" fee to get a new unit. I have refused to pay as I paid freight on the original purchase and should not have to pay it again.
Be warned they may work but when they don't Gooloo have no interest making good.
15 mai 2024
Avis spontané
Réponse : gooloo.com
Hello，
Thank you for your review and I am very sorry for the bad shopping experience.
We understand that you purchased the product from eBay Mall and after 14 months, the device is currently in a state where it cannot be fully charged. Based on the information you left, we immediately contacted the official customer service of eBay platform. On the purchase page, the return policy states that the buyer will return or exchange the product within 30 days of receipt at the seller's expense. They are more than willing to give you a replacement product, but would like you to cover the shipping cost.
We belong to the official website and eBay for two independent platforms, so we can only try to help you co-ordinate, we recommend that you follow up the purchase needs can go to the official website, to be able to get better service has been the product after-sales protection. Thank you for your time, wish you a happy life!
Best regards.
Vivi
Item never arrived and I am unable to contact GOOLOO!
I ordered a Gooloo jump starter from their UK website direct, as they appeared to have good reviews.
That was 10 days ago!
I was given a tracking number that was not recognised and have tried to contacted them via email twice and twitter. There is no phone number.
They are not responding, the item has not arrived so I am pretty much screwed, will have to start a charge back via my credit card provider.
******UPDATE*******
Things get worse, they said in response to this review that they would send me a lower quality product and a £10 refund.
They sent neither and are, again, ignoring all my emails!
They are an absolute joke NEVER ORDER FROM GOOLOO
15 mai 2024
Avis spontané
Réponse : gooloo.com
Hello
We are very sorry to have caused you a bad shopping experience. We have been following up on the logistics of your purchase and have initiated an urgent investigation, which has revealed that the package may have been lost in the warehouse. We are anxious to resolve the issue for you, but as we are currently out of stock of the GT4000, we will be sending you a replacement GT4000S and refunding you £10.
We hope you are happy with this solution and as compensation we will give you an additional 10% voucher. If you have any other needs, please feel free to contact us at contact@gooloo.com and we will try our best to solve the problem for you!
Best regards,
Vivi
Gooloo packs often get good test…
Gooloo packs often get good test results so i headed for their website.. but their site is awful, it's full of upsells, pop-ups, discounts for subscribing, requests for phone numbers for doing surveys and many codes don't work so you'll get messages like: 'NEWBIE discount code isn’t available to you right now'. Gooloo, when you have a great product, you do not need the scam tactics to sell them, surely the products can stand on their own.
4 mai 2024
Avis spontané
Réponse : gooloo.com
Hello
First of all, thank you very much for your review, and we are sorry to bring you a bad shopping experience. We do understand your dissatisfaction, as a service provider, we are responsible for providing you with quality products and services. As a service provider, we are responsible for providing you with quality products and services. The new user discount code requires a customer subscription to be able to use it, and it is possible that our statement was not accurate enough to make you misunderstand. We promise not to do any fraudulent customer behaviour, we hope you can give us another chance, we will do our best to improve the quality of our services and products, so that your next experience will be smoother! As a compensation to you we are willing to provide you with a large coupon for you to choose your favourite products, for more information you can contact our official customer service: contact@gooloo.com.
We sincerely hope that you regain the confidence and support for us, and look forward to serving you further!
Best regards.
Vivi
Terrible battery booster
Terrible battery booster. Battery in booster goes dead on its own so when you go to use it it doesn’t work. It is completely dead in 30 days or so without using it. Waste of money!
24 avril 2023
Avis spontané
Réponse : gooloo.com
Hello
Thank you for your review and I'm very sorry for the bad shopping experience!
Regarding the battery drain you can check if the AC button is turned off during the period when the energy storage is not used at all. If the AC button is on but not linked to a powered product the battery power will usually run out in about 1 month. However, if the AC button is turned off, the battery power can be preserved for a long time!
We are committed to providing customers with better service in product quality, your comments we will feedback to the relevant departments, and strive to further improve the product range, the next time for you to bring you a satisfactory shopping experience!
You can contact us at any time with any questions: contact@gooloo.com We will be happy to serve you.
Last but not least, we would like to express our sincere apologies for all the inconvenience and trouble caused to you!
Best regards.
Vivi
I have now purchased 2 of their starter…
I have now purchased 2 of their starter packs as the first proved to be invaluable.
My sons battery failed at 1am in February and my wife's yesterday in the school carpark. My son bought one after seeing how brilliant the starter was.
I had them both up and running within a minute of arriving.
As we have 4 cars in the house I will be looking to buy more in the future and have already recommended to friends and colleagues.
A brilliant little piece of kit.
18 avril 2024
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for your kind comments and favourites! The support and recognition of our customers is the greatest motivation for our team to move forward.
We know that a quality customer experience is based on well-designed services and sincere care, so we will keep going with your good wishes for us to provide better services and products for you and other customers in the future!
If you are in need of a starter in the near future, now is a great time to get one. Now belongs to the summer promotion phase, you can get a free GT1500 or GE1200 or GT160 when you spend a certain amount of money (the freebies vary from country site to country site), and you can get an extra 5% discount when you buy two or more, discount code: KJA7BE2ZG372 You can use it at the checkout!
If you need any help please feel free to contact our official email: contact@gooloo.com We will be happy to serve you!
Finally, thank you again for your kind comments and support, wish you a happy life!
Best regards.
Vivi
Gooloo GP2000 NEVER worked!
Straight out of the box, the Gooloo GP2000 Jump Starter Powerbank NEVER could charge fully nor could it charge any electronic device, iPad Pro being the smallest load (2.4A) tested. Reported the issues to Gooloo within the 18-month warranty period to be told not to charge devices taking less than 200mA, which comment was totally irrelevant. Never heard from Gooloo again about addressing the issues reported about their faulty product so I recently gave them a nudge to be told that this last contact was now out of the warranty window, totally disregarding my first formal complaint. Appalling non-working product and deceitful customer service. Issue now reported to the Office of Fair Trading. $149 down the drain - never again.
7 mars 2024
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for your comment, we apologize for not responding to you until now due to platform setup issues and hope to have your understanding!
Because we can't see your order number, so we can't help you deal with the problem directly, you can contact our official email: contact@gooloo.com with your order number and product video, we will notify the relevant departments to help you deal with the problem properly.
Once again, we sincerely apologize, we will use your feedback as a motivation to continuously improve ourselves to ensure that you are satisfied with your experience in the future. We wish you a happy life!
Best regards
Vivi
This feels like a scam - buyer beware
This feels like a scam. I ordered an item last week. Their website clearly states under Shipping Policy/Shipping Rates: Free shipping is available for all products on
GOOLOO Official Store. All taxes and fees are borne by GOOLOO.
Now last night I received an email stating there are $40 in shipping costs and they are willing to pay half. Of course if I don’t want to pay the other half they are happy to cancel my order.
I will probably cancel the order now as I have no desire to deal with a company that can’t even stand by its own policies. Buyer beware.
16 février 2024
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for your comment, we are sorry that due to the platform settings, we are only now able to reply to you, and hope to gain your understanding!
We sincerely apologise for any inconvenience caused. Due to the increase in shipping costs in many countries, our costs in this area have risen considerably, so we would like our customers to pay half the shipping costs.
However, this just shows our problem, we have seriously analysed the reasons and take the corresponding improvement measures, currently the implementation of the whole region, including remote areas of the free shipping policy.
Because we can't see your purchase information directly on Trustpilot, we can't deal with your problem directly. You can contact our official email: contact@gooloo.com , according to your actual situation we will give you the shipping fee or give you a coupon, looking forward to provide you with further services!
Finally, we would like to express our sincere apologies to you again, and we will keep trying to improve ourselves to make sure you are satisfied with your experience in the future. We wish you a happy life!
Best regards,
Vivi
Gooloo GT4000s top notch
I bought the Gooloo GT4000s back in early 2023. Used it twice for other people’s cars, started straight away and what a fantastic compact jump pack it is. I have now just purchased a second one for my sons car. Being compact it fits away nicely and the person who used it twice is now considering buying one too. I’d definitely recommend.
13 janvier 2024
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for giving us such a positive review! We're very sorry that we're only getting back to you now due to a setup issue with the platform, and we hope you'll understand. Your recognition and support means a lot to us and is greatly appreciated.
We will continue to work hard to provide you with quality products and excellent service to ensure that you are always satisfied, and look forward to further cooperation with you.
If you have any other or needs, please feel free to contact our official email: contact@gooloo.com for technical support, we will be happy to serve you, and finally wish you a happy life!
Best regards
Vivi
AVOID GOOLOO.COM AT ALL COST
Ordered an item from them in error, realised and emailed straight away asking them to cancel my order and cancel the transaction. Given it was a Friday evening I hoped I’d hear back by Monday (the day they stated it’d be here for) Fast forward to Monday and “Gloria” emails me back, completely ignores what I’ve said - she instead recommended that I pick another item so she could cancel the one I’d ordered in error. Doesn’t make sense. I repeatedly ask for the order to just be cancelled and stop the transaction. Nope! They’ve taken the money from my account and now want me to pay £13 more to them so they can upgraded me because the product I ordered is out of stock… just avoid using this website. I’ll now be reporting them and starting the process of getting my money back.
18 décembre 2023
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for your comment, we are only able to get back to you now due to a platform setup issue. We apologise for any inconvenience this may have caused you.
We attach great importance to your comments and needs, as you said you bought the wrong product and need to replace it, what we charged you was the difference in price between the two products, you insisted on a direct refund and we processed the refund for you, perhaps we failed to express each other's meaning very well, so there was such a misunderstanding.
Subsequent to the official website when you buy our products, we can give you a coupon for you to choose their favourite products, hope to be able to make up for you. Finally, we would like to express our sincere apologies to you again and wish you a happy life!
Best regards,
Vivi
NO WARRANTY SUPPORT
Bought a starter pack via amazon....First time I tried to use it,it wouldn't work even though it had been charged and kept in a warm place and was showing 75% charged....contacted 'Fiona' as stated on supplied instructions and after initial response both her and 'Bianca' have now gone silent so I'm left with £60 of useless equipment (it was out of Amazon's return window)...AVOID THIS COMPANY'S PRODUCTS IF YOU VALUE ANY KIND OF CUSTOMER SUPPORT OR GUARANTEES
9 novembre 2023
Avis spontané
Réponse : gooloo.com
Hello
Thank you very much for your comment, we are only now able to reply to you due to platform issues. We apologise for any inconvenience caused and hope to have your understanding.
We attach great importance to your comments and needs, but because we are the official website so we can not know your specific purchase information, you can contact our official email: contact@gooloo.com, and provide your order number and product video, we will contact the Amazon platform to solve your problem, look forward to serving you more closely.
Lastly, we would like to express our sincere apologies to you once again, and you can go to the official mall to buy the product if you have any needs, which has perfect after-sales service and super quality service to make sure you are satisfied with your future experience! Wish you a happy life!
Best regards
Vivi
Best Starter Ever
I don't ever take the time to write a review. So going out of my way to write this in of itself speaks volume. The products sold are absolutely AMAZING and WORTH the price. The value of their products FAR outway the price tag. I have had their products for about a year and have used it on occasion. So why am I writing this today? Well the cold weather finally killed my battery on my 1994 5.8L F250. Went to start it this morning and it wouldn't start. Got out the trusty Goo Loo starter, hooked it up and vroooom. First try no problems 💪. I then drove an hour into town, did my shopping at different stores, every time having to jump it when I turned it off(the auto parts store was the last place I went to lol). Drove my hour back home and will install the new battery once it stops raining. In total I jumped my truck 4 times and it still reads 98% charge on the Goo Loo. I am extremely pleased with it results and will be getting one for my soon to be fiancè, and family members as gifts. I am a happy customer 😁
30 novembre 2023
Avis spontané
Réponse : gooloo.com
Hello
Thank you so much for giving us such a positive review! Your recognition and support means a lot to us and is greatly appreciated.
We will continue to endeavour to provide you with quality products and excellent services to ensure your satisfaction at all times, and look forward to further cooperation with you.
You have any other or needs can always contact our official mailbox: contact@gooloo.com for technical support, we will be happy to help you, and finally, we wish you a happy life!
Best regards
Vivi
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.