Absolute gem of a find. Great offers online, top quality products and free, fast delivery (for orders over £15). Discounts for first orders available plus free products added to every order. One of my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Prompt response to some queries about dietary needs allowed me to purchase with confidence. Delivery time in line with commitments. Minor issue with product which was rectified by three team with no q... Voir plus
The delivery was received within two days. The product was as good as expected. In this case I ordered plum and chopped tomatoes to make delicious pasta sauces. I would really recommend Gourmica for a... Voir plus
I recommend. Have used twice in the past month. First time excellent products and really fast delivery. Second time there was a delivery issue but it was handled very well - they called me an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Extraordinary Italian food selected from great producers
Coordonnées de contact
5 St John’s Lane London, EC1M 4BH, London, Royaume-Uni
- hello@gourmica.co.uk
- gourmica.co.uk
4,6
Excellent
80 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolute gem of a find
Absolute gem of a find. Great offers online, top quality products and free, fast delivery (for orders over £15). Discounts for first orders available plus free products added to every order. One of my parcels was lost by DPD and it was replaced promptly with minimum fuss. If you like Italian food, please try Gourmica, you will love it. Top quality.
30 novembre 2023
Avis spontané
Fabulous products fantastic customer…fabulous products
Fabulous products fantastic customer service
21 novembre 2023
Avis spontané
Efficient and interesting products
Little gem. Sustainability is at the heart of Gourmica. Great products
15 novembre 2023
Avis spontané
Great products and always a quick…
Great products and always a quick delivery.
14 novembre 2023
Avis spontané
I was promised a free replacement for…
I was promised a free replacement for an incorrect delivery and it never came!
4 septembre 2022
Avis spontané
Amazing products, quick delivery!
Amazing products and very quick delivery.
I will buy it from Gourmica again for sure!
26 octobre 2022
Half the price of Amazon Swift delivery…
Half the price of Amazon Swift delivery on one of our household staples. Well done Gourmica!
19 septembre 2022
Excellent product and packaging
5 octobre 2022
Fast efficient service
Fast efficient service. Great quality product. Would definitely use again and would recommend this company
28 septembre 2022
Terrible experience!
Terrible experience!!
Had the wrong order delivered and had smashed soup inside went everywhere was dripping out the bottom of the box.
No answer when trying to contact this company I've phoned No answer sent 4 emails No answer!!!
Never use these scammers very disappointed 😞
24 septembre 2022
Réponse de Gourmica
We are sorry to hear that you have had problems using our service. However, when we check our records, we are unable to find your order and trace the emails and phone calls you have tried to send. Please could you provide your order reference and a phone number (hello@gourmica.co.uk) so that we can look into and resolve the matter.
Thanks
Great products and service
Great products and service. I love the marzanino tomatoes, the best. With the Pasta di Gragnano are super. Try the olives, you will love them.
6 septembre 2022
Fantastic service and amazing products.
I ordered some Farro ancient grain for a dish to accompany a special BBQ feast. It arrived the next day and the dish was a great success. I will definitely order more Italian food from this great web site. Fantastic Service and amazing products!
7 septembre 2022
My updated review. Gourmica have resolved my review amazing well!! There was an issue with the internet making it difficult for them to contact me. Wow what a great company, a most excellent service.
There was an issue when I first ordered but they rang me and it was sorted asap. My San Marzano tomatoes are first class. Well done THANKYOU.
24 août 2022
Extremely poor Company to deal with.
Extremely poor Company to deal with. I ordered a case of Coppola Datterini Tomatoes and they sent Chocolate Spread. They were then very slow to reply to my message regarding the incorrect delivery. In fairness they eventually told me to keep the Chocolate Spread and that the Tomatoes were on their way. That was two weeks ago and they still haven't arrived. Once again they have failed to respond to my messages. I have now complained to Amazon and a refund is being issued. All in all a very disappointing experience for a first time customer.
Update 12/09/2022
Gourmica have now issued a full refund and sent a free gift of EVOO as well as the tomatoes I ordered, plus a 15% discount voucher for a future purchase. They have definitely gone the extra mile to resolve/compensate me for the problems that occurred so I will be using them again in the future.
Thank you Ernesto and Gourmica.
15 août 2022
Avis spontané
Réponse de Gourmica
Dear Nigel,
We have apologised to you in writing and over the phone for the inconvenience caused, refunded you in full, and left as a compliment the products we delivered to you in error and a coupon for a 15% discount. We had hoped that this would amend the error on our side which resulted in your poor experience.
Once again we are really sorry and we will continue to make efforts to do better.
Kind Regards
Gourmica Team
Turned up on time with no damages as…
Turned up on time with no damages as well packed. All good!!
9 août 2022
Ordered few items from here
Ordered few items from here, they arrived well packaged. I was impressed by the fast delivery.
26 juillet 2022
Good service
The chocolate spread containing chick peas is great and does not feel heavy.
22 juin 2022
Very quick and free delivery
Very quick delivery, ordered Sunday there Tuesday! Updated throughout. Can't see why there would be 2 "bad" reviews, but at least one of these look very dubious!
1 mai 2022
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.