GPnav Avis 6

We have had an excellent experience working with GPNav. They developed a highly effective solution for our care navigators within general practice.
What really stands out is how fully customisable the workflows are. It is adaptable to meet the specific needs of our practice, rather than offering a one-size-fits-all product. Their flexibility, responsiveness, and attention to detail throughout the development process are outstanding, listening to feedback and offering solutions.

The team has also provided excellent ongoing support and continues to adapt the software as our needs evolve.

I would highly recommend.

GPnav has become essential in care navigation of our patients here at Peel GPs. It ensures that patients are receiving consistent messaging regardless of who they speak to from our reception team. It also helps to alleviate the pressure on the team as they don't have to remember everything (and as we know there is a lot), this is also helping to speed up our staff training and hopefully will help with retention.

The workflow builds are easy to create, user friendly and can be updated as soon as something changes within a pathway. The community library is also a great resource to both tap in to and share to.

Highly recommend for any practice

We have been using GP nav for care navigation and streamlining of admin procedures at Peel GPs since the platform launched.

It has been a really positive experience and is now a core part of how we can make sure that we are making consistent and equitable offers to our patients while also ensuring that our staff are optimising use of the wide variety of services and access options that are now available.

The system has helped significantly when onboarding and training new reception team members.

GP nav has also made it easy to demonstrate capacity and access requirements to the wider system.

The GP nav team are always responsive to any queries and any suggestions that we have had.

Brilliant Tool.
We use GP Nav at our practice and both admin and clinicians love it. It's really easy to use and the team are very approachable for new ideas on how to make it even better!

Last year Ribblesdale Medical Practice implemented GPNav to improve our care navigation processes, and it has completely transformed the way our front-of-house team manages patient calls and care navigation.

the system is intuitive, efficient, and incredibly user-friendly, and it genuinely supports our staff to direct patients to the right service, first time.

It combines important clinical decision making into a simple methodical workflow, taking the pressure off our busy reception team, and improving patient experience.

The whole GPNav team have been outstanding, from our onboarding & training , to providing ongoing tech support,

GPnav provides an opportunity to improve consistency across the patient services team.
Our experience with GPnav has been very positive, particularly during the set up phase, where support was on hand to guide us at every step.
The simplicity of the system enables the whole practice to use it with confidence.