Graming Avis 528

Réponse : Graming

22 oct. 2025

Hello,
We’re truly sorry to hear about your experience. We've carefully reviewed your case and can confirm that each time you requested a refill, we promptly initiated it as per your request.

Please note that all terms and conditions are clearly stated on our website at the time of placing an order. We offer a free refill guarantee in case of drops, as long as the request is made within the active guarantee period — and we always honor that commitment.

It’s important to understand that follower drops are often caused by changes in social media algorithms, which are unfortunately beyond our control. However, at Graming, we always do our best to support our users and minimize any inconvenience on our end — that’s exactly why the refill system exists.

We remain open to communication and happy to assist you further within the scope of our policy. If you have any additional concerns, please don’t hesitate to reach out.

Best regards,
Graming Team

Réponse : Graming

7 oct. 2025

Hello,
We’re genuinely sorry to hear you experienced issues with your orders — we understand how frustrating that can be.
However, we’d like to clarify that we have already been in contact with you via our support team, and all followers were successfully restored to your accounts after your refill request.
We’re always open to communication and ready to resolve these situations as quickly as possible. In most cases, all it takes is reaching out to support or clicking the “Request Refill” button in your account — and we’ll take care of the rest.
If there’s anything still unresolved or if you need further help — feel free to reach out. We’re here for you.

Best regards,
Graming Team

Réponse : Graming

6 oct. 2025

Hello,
Thank you for your feedback. We’ve already spoken with you via our support team, where your concerns were discussed in detail and resolved.
You’ve placed 10 orders with us, and we’ve confirmed that all services were successfully delivered. In two cases (Instagram followers and TikTok views), there were drops — however, refills were promptly initiated, and the views have already been restored. These orders were also added to a manual monitoring list, which is checked every 12 hours to ensure long-term stability.
For the other 8 orders, no support requests were received, and our system shows that all services are still in place with no further drops.
We fully respect your opinion, but we also want to clarify that the issues raised were addressed through support, and everything has been resolved on our side. If there's anything else we may have missed, feel free to reach out directly — we're always here to help.
Thank you again for your time and feedback.

Best regards,
Graming Team

Réponse : Graming

23 sept. 2025

Hello,
Thank you for your feedback.
We want to clarify that we have already been in direct contact with you via email and the issue has since been fully resolved. Our support team reviewed your case thoroughly and, as a gesture of good faith, we manually compensated all lost followers, including those beyond the standard refill conditions outlined in our policy.

We understand how frustrating drops can be, especially on platforms like Twitter where algorithm changes or external factors may affect follower counts unexpectedly. That’s why, even though your account had dropped below the original starting count — which typically voids the refill — we still made an exception and completed the refill as promised. We’re always working to improve service quality and retention, and we’re here to support our users whenever possible — even in cases outside standard guarantees.

If you have any further questions or concerns, feel free to reach out again. We're happy to help.
Thank you for giving us the opportunity to make things right.
The Graming Team