Grantmonaco Avis 

I ordered a pair of shoes in size 8 and received a size 12. The second order they made the same error. Sent me a size 12. So two times I was charged and after emailing them they never sent me a credit to my account. This company is just horrible and incompetent. I will never order from Grant Monaco again.

Very disappointed !
Ordered an Isabelle LEATHER pencil skirt and received one in cheap fabric made in China !
The XL size is much too small for 42 FR or 46 IT !
Requested refund……

After 3 weeks customer service continued to ask for patience while they desperately looked for the tracking number. Three weeks, no tracking number, no sunglasses. I ended up contacting my card company for a refund.

If I could give a zero star rating then I would, 1 star is too high for this what I would call a ‘SCAM COMPANY!’
The sunglasses I ordered arrived faulty, totally out of alignment with lopsided arms. One side was clearly higher than the other.
I started emailing this company to request a refund and return the sunglasses.
After seeing my sent photos of the faulty glasses they admitted that they were faulty but only gave me options of a replacement pair or store credit.
I insisted that I wanted a full refund back to my Revolut account.
After umpteen emails they still weren’t prepared to refund and kept asking for more photos of the glasses. I feel they were just stalling, hoping I would give in and accept their proposal.
On their terms and conditions it said clearly that if a product was faulty it could be returned and a full refund would be issued. They were clearly not prepared to do this.
In the end I had to take my complaint to Revolut as I had paid through their bank.
After looking at my case with proof of emails to back my case they arranged a refund from the company’s bank within 1 day.
I am so glad that I don’t have to deal with this company again!
All I can say is DO NOT BE TAKEN IN WITH THEIR POSH MARKETING ON FACEBOOK OR INSTAGRAM.
THE PRODUCTS ARE POOR QUALITY, BADLY MANUFACTURED AND THEY AND THE COMPANY DOES NOT ABIDE WITH THEIR POLICIES.
I AM VERY DISAPPOINTED WITH THEIR SERVICE AND WARN OTHERS NOT TO DEAL WITH THIS SCAM AND SHABBY COMPANY.
ALSO THE PRODUCTS COME THROUGH A THIRD PARTY IN ANOTHER COUNTRY.
BELOW ZERO RATING!!

If I could write a review for Below Zero, that is what it would be. An unauthorized charge was on my account. I was notified immediately and attempted to get it cancelled. I called the 1-800 number listed several times, even left 2 messages; no call back. Within an hour of this erroneous charge, I sent several email messages to CANCEL the entire order. My requests were totally ignored. There is absolutely NO way for me to cancel order. To top it off, NO merchandise was sent. Several days later, they sent an email stating they received my email and would keep $62 of my money they basically stole from me. Be careful when placing orders, for there is NO cancellation and basically no true refund on orders that are not authorized.

I am a regular on FACEBOOK and I saw several ads of the GRANT MONACO automatic watches and since I love automatic watches these were quite appealing to me especially the price point. I decided to purchase 2 watches in different color (Brown & Black) wince the price point was also quite attractive. When I submitted the order I saw a RED FLAG immediately that the origin was not from USA but from China. It took about a month for the products to arrive and when it did I had several issues immediately 1) The watch was not as advertised, it was a Quartz movement 2) The packaging or lack there of, it was delivered with no packaging whatsoever. It was put into a plastic bag and then into the shipping plastic bag. One of the watches was damages and the glass was shattered and I actually got cut trying to remove all the broken glass pieces from the bag. I contacted customer support and they were insistent that they will look into the matter and get back to me, 2 week passes with no update. I decided to inquire and they indicated that they are still investigating the matter and please be patient. Another 2 weeks pass and still no update so I send them an inquiry on the update of my order and the issues I raised, they respond that they will issue a full refund. I wait another 2 weeks and I have not seen any activity in my account of any refund so I then inquire with customer support once again on the refund and they responded saying it needs approval. Seriously?!? I sent them photo evidence that the item was severely damaged in transport and the lack of protective packaging in my first email and I reminded them of that fact. Their response was to be patient once more which at this point I have run out of since I have been more than patient and understanding but it comes to a point when you know you are getting the run around. I sent them a 5th email at this point telling them I am going to write as much BAD reviews telling them they are a bunch of scammers and their products are all garbage, I instantly receive an email response that they are sending me a full refund and to be patient once more which at this point I don't believe them since I have heard this story and I know I am getting the runaround. DO NOT BUY FROM THIS COMPANY .... BUYER BEWARE !!!!! Once they have your money they will do everything possible to avoid paying you back and since they are based in CHINA there is little that the authorities can do to enforce this company to refund your money. Also there is a 30 day money guarantee on their webpage which at this point is pretty much a false statement.

I am sick and tired of overseas companies that state that they have US based office and company. They state that the product will be shipped from the US and once you purchase it you find out it's shipping from china. They give you two tracking from two different companies and one just shows that it's been shipped and the other one is where you can find out where it's actually shipping from. This is another one of the scams. They state they are in Elizabeth,New Jersey and they are not.its a front. My tracking shows that it's shipping from china. I would not have ordered these glasses. They said it would ship immediately and the tracking is stuck in transit. How do I cancel this order? I am so sick of the scams and why America allows them to do this I don't know. Every single advertisement on Instagram or on Google shows great product and when you get it, it's not what you ordered and then you can never return it because it cost you more money to return the product then what you paid for. I'm hoping trust pilot or somebody can stop these companies. It's getting ridiculous. I have no idea where my sunglasses are and when it will be delivered, if it at all delivers. They even have my American Express credit card giving them a refund as soon as it delivers even if the product is not good or it takes them 3 months to deliver. What a scam and why is no one doing anything about this? How is a customer supposed to know of a company is a legit US company anymore. Please help!!!

Ordered glasses with the Shop app a month ago, have still not received it and customer service seems nonexistent :(

I ordered a set of shoes from their website that guaranteed a return policy when purchasing. The shoes arrived about 3 weeks after I placed the order. The shoes do not match what I purchased and are too large and need to be returned. I have reached out to them twice on their portal and tried calling them as well. I have yet to receive a response and am being ghosted. DO NOT ORDER FROM THESE CLOWNS! horrible experience and total wast of money.

I purchased two pairs of men’s shoes. The company claims that they’re leather, but they are not leather. They are definitely plastic, so it’s false advertising.
Spent almost $200 dollars on two pairs worth no more than $50 for both

Great quality and fast delivery

I bought the other day from Grant Monaco and the quality is amazing.
Delivery was very fast as well!
Would 100% recommend

im not even a review guy but whatever 😂 ordered the clyde baggy pants, edward trousers and the favian sweater from grantmonaco and they’re actually pretty fire. fits good and looks like the pics. angeline from support helped me with a question and was super chill