Delivery was fast. Followed instructions and went on holiday. On return 7 days later very disappointed with results. Clay soil grass seed had hardly germinated despite the September rain and warmth... Voir plus
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I recently ordered some wildflower mix and some grass seed. Although there was an admin problem, with an incorrect address - possibly my error anyway, the seed was delayed in arriving. Tom, in... Voir plus
L'entreprise a répondu
I contacted Customer service to enquire about specialist seed and was given good advice. As order was just before Christmas I asked for delviery to be delayed until after 5th Jan. Seed was delivered... Voir plus
L'entreprise a répondu
We ordered grass seed online and had a fantastic experience. I asked if it could be delivered the next morning, and the team made it happen without any issues. Excellent service, quick delivery, and a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Premium grass seed for lawns, landscaping and paddocks – expertly selected for UK conditions. Our certified mixtures are designed to deliver reliable, high-quality results, using only proven varieties that perform. Backed by expert advice, fair prices and dependable service, we’re here to help you get the best from your grass seed, every time.
Coordonnées de contact
Perkins Road, IP30 9ND, Bury St Edmunds, Royaume-Uni
- 0800 059 9918
- contact@grassseedonline.co.uk
- grassseedonline.co.uk
4,6
Excellent
115 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Product information was excellent; poor delivery
Product information was excellent; the product was ordered just after the cut-off for next day deliver, so should have arrived on the second day after order, but the delivery came 3 days later; the sack of seed had been dropped by front door, rather than placed, so the parcel was bent like a triangle and the cardboard packaging was broken.
31 mars 2026
Réponse : Grass Seed Online
Thank you for taking the time to leave your feedback – we’re really pleased to hear that you found the product information helpful.
That said, I’m very sorry to hear about your delivery experience. The delay and the condition your order arrived in is clearly not the standard we expect, and I completely understand how frustrating that must have been.
While your parcel did leave us on time, it’s clear the courier has let us both down on this occasion. We’ll be raising this with them directly to help prevent it happening again.
If the condition of the packaging has affected the seed in any way, please do let us know – we’ll be more than happy to put that right for you.
Thanks again for your feedback and for bringing this to our attention.
Kind regards,
The GSO Team
Delivery very poor, or will it be delivered
Well unfortunately the next day delivery, on this occasion is a joke.
Or you’re using a very poor distributor!
My order was down for delivery 1/4/26, I saw the delivery vehicle on the track my order with in a couple of miles or so I thought.
Then delivery update for 2/4/26, I see the vehicle again within a mile or our home.
Again no delivery, I’m thinking what a joke.
Now I have a delivery date of Saturday the 4/4/26 so let’s see what happens, I’m sure the seed I ordered will need cutting before I plant it.
I’m not impressed.
31 mars 2026
Réponse : Grass Seed Online
We completely understand your frustration, especially after seeing the driver so close on multiple occasions and then having the delivery pushed back. That’s not the experience we want for any of our customers. From our side, the order was dispatched on time and we did everything we could to chase this with the courier and keep you updated throughout. We even re-sent your order and booked it on a Saturday delivery to ensure you received it over the Easter bank holiday. However,we understand this doesn’t make it any less disappointing for you.
We’ve fed this back to the courier as this clearly isn’t the level of service expected, and we’ll continue to push for improvements to avoid this happening again.
We really appreciate your patience while we worked to get this resolved, and we’re sorry the experience has left you feeling this way.
If there’s anything further we can do to help now your order has arrived, please don’t hesitate to get in touch.
Réponse : Grass Seed Online
Thank you for your kind review! We’re really pleased to hear that your order arrived quickly and in good condition.
We appreciate you taking the time to share your feedback and hope you’re happy with the results once you get growing.
Réponse : Grass Seed Online
Thank you for your positive feedback on our Grass Seed! We're pleased to hear that you had a great experience with our product and our service.
A very happy customer
I recently ordered some wildflower mix and some grass seed.
Although there was an admin problem, with an incorrect address - possibly my error anyway, the seed was delayed in arriving.
Tom, in customer services, soon found the problem and made a very generous compensation offer to make up for the inconvenience.
In life, mistakes will always happen, but rather than wasting time/energy pointing fingers, Tom sensibly found a solution and rectified it.
With quality after service like this, I would not hesitate recommending Grass seed online to others.
A pleasure doing business with you.
23 février 2026
Avis spontané
Réponse : Grass Seed Online
Thank you for the kind feedback. We’re really pleased to hear you’re happy with both the seed and the service. Delighted that Tom was able to get things sorted quickly for you. We truly appreciate the recommendation and look forward to helping again in the future.
Excellent service
Arrived extremely promptly well packaged, I plan to sow the grass seed in March so I'll see the results then. Very easy to order, excellent service.
12 février 2026
Avis spontané
Réponse : Grass Seed Online
Thank you for the great feedback. We’re pleased to hear your order arrived quickly and that the process was easy. Best of luck with the sowing in March - we're confident you'll see excellent results!
Réponse : Grass Seed Online
Thank you for the feedback. We’re glad you found the service efficient and appreciate you taking the time to leave a review.
Réponse : Grass Seed Online
Thank you for the feedback. We’re glad you found the service efficient and appreciate you taking the time to leave a review.
Good communication and delivery
Good communication and delivery. Unable to give growing details as the grass will be used in the spring!
2 février 2026
Réponse : Grass Seed Online
Thank you for the feedback. We’re glad to hear the communication and delivery met expectations. Best of luck with the sowing in spring — we hope the results are just as good!
Réponse : Grass Seed Online
Thank you for the review. We’re pleased everything arrived as promised and really appreciate you taking the time to share your feedback.
Very fast delivery and good price too
29 janvier 2026
Réponse : Grass Seed Online
Thank you for the feedback. We’re glad to hear your order arrived quickly and that you found the price good value. We really appreciate you taking the time to leave a review.
Very easy to order
Very easy to order, Next day delivery delivered on time, what more could you ask for!!
29 janvier 2026
Réponse : Grass Seed Online
Thank you for the great feedback. We’re really pleased to hear the ordering process was easy and that your delivery arrived right on time. We appreciate you choosing Grass Seed Online!
Great Customer Service
I contacted Customer service to enquire about specialist seed and was given good advice. As order was just before Christmas I asked for delviery to be delayed until after 5th Jan. Seed was delivered on 7th Jan on time
5 janvier 2026
Réponse : Grass Seed Online
Thank you for the feedback. We’re pleased our customer service team could help with your enquiry and arrange delivery to suit you. Glad everything arrived on time, and we appreciate you choosing Grass Seed Online.
I bought this for a Christmas present…
I bought this for a Christmas present for my son. It arrived very quickly.
1 décembre 2025
Réponse : Grass Seed Online
Thank you for the feedback. We’re pleased to hear your order arrived quickly and hope your son enjoyed the Christmas present!
Fantastic service
Fantastic service ordered seeds and wor delivered with in 3 days thank you
2 décembre 2025
Réponse : Grass Seed Online
Thank you for the great feedback. We’re delighted to hear your seeds arrived quickly and that you were happy with the service. We really appreciate your support!
rapid delivery impressive growth
Same as last time rapid delivery, fair price and if it grows aswell as the last consignment I'll be very happy !
2 décembre 2025
Réponse : Grass Seed Online
Thank you for the great feedback. We’re pleased to hear the delivery was quick again and that you’ve had good results previously. Hopefully this batch performs just as well
Réponse : Grass Seed Online
Thank you for the feedback. We’re glad to hear your order was delivered quickly and efficiently. We appreciate you taking the time to leave a review.
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