We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Voir plus
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Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Voir plus
L'entreprise a répondu
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Voir plus
L'entreprise a répondu
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Coordonnées de contact
Etats-Unis
- help@gratsi.com
- gratsi.com
4,3
Excellent
417 avis
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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They got right back to me and was able…
They got right back to me and was able to answer my question.
21 avril 2026
Avis spontané
The best wine and customer service…
The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Michigan due to a changing Michigan regulation, rest assure if/when they can ship to Michigan I’ll be ordering. I already miss their wine. 🍷
20 avril 2026
Avis spontané
I understand the shipping regulations…
I understand the shipping regulations problem, but the first part of my question was, “why was I asked about not ordering wine when I just received wine last week?
The wine is great! 2 shipments so far, and will continue with subscription.
17 avril 2026
Avis spontané
THE PRODUCT ,THE SERVICE ,FOLLOW UPS…
THE PRODUCT ,THE SERVICE ,FOLLOW UPS THANK YOU.
19 avril 2026
Avis spontané
The customer service for Gratsi Wine is… legendary service!
The customer service for Gratsi Wine is stellar. We really wanted to love their product but it was just not our taste. Thank you so much for your thoughtful refund. Legendary service is so rare.
18 avril 2026
Avis spontané
Fantastic customer service
Fantastic customer service! And I love the red wine!!!!
18 avril 2026
Avis spontané
Gratsi has the best wine and the best…
Gratsi has the best wine and the best customer service! They’re always quick to respond and very helpful. Thank you!
17 avril 2026
Avis spontané
All Exquisite!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order.
I love the stories, music suggestions, and meal recipes to accompany the wines. What fun! It’s a great experience and “taste” of the Mediterranean minus the additives and sugars. Press on, Gratsi Wines! You are winning!
14 mars 2026
Avis spontané
A new experience in wine drinking. Absolutely delicious flavorful tasting wine
My husband and I enjoy an occasional glass of wine with dinner , however the inexpensive wine I was buying was
giving him headaches due to the added sugar and sulfates. I did some research and decided to try Gratsi wine. Although my delivery took longer than expected the company offered 10% off my order due to the inconvenience, I’m glad I didn’t cancel the order. The wine is delicious and we’ve felt no side effects from enjoying an occasional few glasses . I also love that it lasts a month because we usually enjoy a bottle once a week . The price point is excellent. The high quality cannot compare to the wine I’ve had before. Any problems I had I contacted a gentleman named Peter from Gratsi support and he’s gone out of his way to provide excellent customer satisfaction. For anyone looking for a delicious wine and a dependable company to deliver it look no further than Gratsi . Plus the wine makes a great gift and the box wine would be an excellent choice for a small dinner party.
14 avril 2026
Avis spontané
Over the Moon!
I am so over the moon happy that Gratsi has added their sparkling wine to the subscription club! I first tried the sampler and loved all, but fell head over heels in love with the bubbly. I started my subscription the second the email arrived today letting me know it was available. I can’t wait for the first shipment to arrive. Cheers! 🥂
14 avril 2026
Avis spontané
The immediate response to my question.
11 avril 2026
Avis spontané
There were delays in delivery so I…emailed
There were delays in delivery so I emailed them and they responded immediately with the explanation which was very understandable, I have always been very happy with them and wish to continue my subscription. I appreciated their quick response...
10 avril 2026
Avis spontané
I love Gratsi wine
I love Gratsi wine! And the customer service is amazing!!! Thank you for making such tasty wines.
10 avril 2026
Avis spontané
I ordered and put the wrong delivery…
I ordered and put the wrong delivery address and email. Contacted customer service and the discrepancy was corrected in a matter of minutes. Thanks you so much. By the way this is my first order it was recommended to me by a friend who say the wine is delicious.
10 avril 2026
Avis spontané
I contacted support with a shipping…
I contacted support with a shipping issue and my issue was solved. Very good customer service.
9 avril 2026
Avis spontané
I was so impressed with the quick…
I was so impressed with the quick response to my question about the shipment. Way to go!!!
9 avril 2026
Avis spontané
Excellent customer service
Their response was prompt even outside of business hours on a holiday weekend!! And their explanation was more than sufficient to assuage my concerns about continuing my subscription. I have referred your company already and will continue to recommend Gratsi wines.
3 avril 2026
Avis spontané
My shipments were damaged and never…
My shipments were damaged and never arrived. TWICE. Both times I had to contact Gratsi. Horrible customer service.
8 avril 2026
Avis spontané
Customer Support
I received an immediate response to my email to customer support! It is so nice to not only receive a response but a kind and personal one!!
7 avril 2026
Avis spontané
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