We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Voir plus
Établissement
Changer d'établissement309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
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Lisez les avis des autres
Discussed the trip, was asked about any medical issues including allergies which I have. Discounts was explained and given. I could understand the person I was talking to both in how he explained t... Voir plus
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Voir plus
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Écrit par l'entreprise
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Coordonnées de contact
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Etats-Unis
- 1-877-929-7245
4,7
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I reached out via e-mail to receive…
I reached out via e-mail to receive information regarding extending my travel plans with a pre-visit. Was told to call to receive a response. Prefer contact via e-mail. Not pleased with that response.
26 août 2026
Réponse de Great Rail Journeys - USA
Dear Mrs Dorko,
Thank you for your review.
I'm sorry to hear that you were prompted to communicate over the phone rather than via email, as we're more than happy to communicate in this way rather than on the phone.
Please feel free to send any queries to vbrcustomerservicesteam@greatrail.com and our team will be happy to help.
Kind regards,
Alex
Great Customer Service
Chris answered all of my questions and helped me book our next adventure.
28 août 2026
Great trip! Great representative!
I had been looking at this trip for quite some time, but I was not sure about some things! When I talked to Efi, my concerns all went away! Efi was very friendly and extremely knowledgeable! She answered any questions I had, and she made my wife and I feel so comfortable about the trip that we knew it was the right choice to book the trip! All of the communications with Efi were friendly, professional and in a timely manner exactly as she said! After talking with Efi my wife and I are even more excited about this trip than we initially were! Not many companies have a representative as sociable, knowledgeable and professional as her! It was easy relaxing and fun to work with her!
27 août 2026
Representative was very helpful
Representative was very helpful - am optimistic I can get my slot on the Ireland trip for 2027
25 août 2026
Booking online was easy
Booking online was easy. All applicable information was posted and easy to understand.
27 août 2026
Friendly
Friendly, courteous conversation with you representative. She answered all of our questions and guided us through the sign-up process.
27 août 2026
Efi was very knowledgeable and answers…
Efi was very knowledgeable and answers all my questions and booked my reservation along with my friends.
27 août 2026
It was easy to book online.
27 août 2026
Friendly, helpful booking
While it took a while to get to speak with a representative, she was very friendly and accommodating during the booking. I had previous inquiries to cancel and a friend's reservation to match. All of which she took care of helpfully.
27 août 2026
Efi was very helpful in booking our…
Efi was very helpful in booking our trip, but we never received the information on travel insurance, She stated that it would be emailed in 1/2 hour.
26 août 2026
Agent was extremely polite and helpful
Agent was extremely polite and helpful! Made sure we had the correct trip so that we could hookup with friends. Connected our itineraries.
24 août 2026
Tried to call yesterday 3 times for…
Tried to call yesterday 3 times for additional info about my tour. Each time I was number 6 in the queue. Finally got to number 2 and my call was dropped. Frustrating because I was on hold for at 30 minutes.
26 août 2026
Chris was courteous and patient with…
Chris was courteous and patient with me. I have traveled with you before and had a great time.
26 août 2026
Easy to book our vacation
Lamin was most helpful and got us all taken care of. He answered all our questions and was most courteous.
24 août 2026
I would give you a zero but none is…
I would give you a zero but none is avaiable.Your representative lied to me. He said the trip was for 9 days at a price of over $4100 but when I got the package for the trip it showed SEVEN days. And, to add insult to ingery when i called to get an explination there was no response so I followed upmto cancel the trip and issue a credit which he refused to do. I plan to take this to the BBB
26 août 2026
Réponse de Great Rail Journeys - USA
Dear Mr Bierman,
Thank you for your feedback and I apologise for the situation; I will pass this over to our US office to contact you directly.
Kind regards,
Kim
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