Greenby Avis 172

I have been Plusnet customer for over 20 years and was told that my emails would be migrated to Greenby. I was experiencing problems with emails with Plusnet trying to send emails to recipients with Outlook.com addresses. Was told that Greenby would resolve this problem. Fat chance and No chance spring to mind as you cannot contact Greenby to talk to anybody. They hide behind their chatbot AI and provide excuses that your ticket is in a queue. Nothing more frustrating than not being able to speak to a person. Plusnet and Greenby are letting me down big time and this is affecting my ability to work as I do a lot of volunteer work that requires emails being issued and received. I currently have no confidence in Greenby. Today I am changing my score on Greenbee as there maybe some light at end of the tunnel. On the 20th of Feb I persevered with the online help and eventually a human responder to my problem and was able to help. I will be honest the Online Help still needs work on it as you need to understand when the Agents are online or are responding to you. It has taken a few days but problem I was having with outlook.com addresses may have been fixed. 🤞

Well I would be 0 on for this company, absolutely useless to the point of being abizmal.

3 months on and I still have no working email. They sent me instructions on how to correct the fault. That would be good if I was technically minded, but I'm not, which I told them about. I have now had to outsource the issue to a local company, who inform me, that the instructions they sent do not work and are useless - speaks volumes!!!

Surely if I had had a 5 minute phone call this could have been resolved quicker in stead if taking 3 months.

DO NOT use this company if you wish good technical support, find a good local company!!

It is impossible to get a response from Greenby as to why my emails from Plusnet ceased on 6th February when I was switching unknowingly to them .

Absolutely awful. What a shambles this Plusnet migration to greenby. Greenby is a pile of rubbish. Appalling after the excellent service from Plusnet for over twenty years

A - Star rating is really what is required

What a shambles this Plusnet migration to greenby. Agree with everybody that the service from Greenby is a pile of rubbish. Don’t know how Plusnet could claim this is a first class company who will provide a premium service the truth is far from this. Once all Plusnet E Mail contacts have been moved to an alternative I know what I will be doing. Yes I know you will have guessed

I've had hundreds and hundreds of spam emails trying to sell Viagra and ED pills. I am an 80 yrs old pensioner and I find it offensive.
I'm not receiving the genuine emails which I have from doctors, nurse, hospitals NHS etc. and family and friends
I do family history and you have wiped out contact emails.
Thunderbird keeps refusing to let me in
IT's A DISASTER.

I am also a reluctant mover to Greenby after plusnet finished its email service I’ve been with plusnet since 2005 never had a problem with email until it moved to Greenby since the day it took over it’s been nothing but problems unable to send or receive 90% of the time it’s totally unfit for purpose and you don’t have to look far to see I am not the only person who thinks this and the best bit is Greenby wants to charge you after two years .Greenby I am shocked you’re still in business

At first glance my emails seemed to be sending, and in fact one did, whilst on a call to Plusnet, who guided me through the process as I have been having problems for ages - but nothing appeared in the sent box. And my subsequent messages haven't sent.
There is no-one to call.
One star because I am still receiving messages and because I can't leave anything less.
It's not even comforting to see that others have been struggling too as I wouldn't wish this stress and frustration on anyone. Good luck to you all!!
From what I can gather Greenby aren't a scam but they are small and struggling to cope. Shame on Plusnet for handling this so badly.
Now begins the tedious task of transferring all my contacts to a new provider.

If I could no stars I would have.
Transferred from Plusnet to Greenby. What a shambles.
apparently servers went down. so everything disappeared.
Plusnet are not interested as we are able to sign into Greenby.
We can't contact Greenby by telephone to ask where are our e mails. only can chat to ai bot.
Disgusting customer service, when will Greenby sort this mess out,

This is the third day without any emails being received since changing to Greenby it has been rubbish been with Plusnet for years without any issues but since the migration to Greenby everything has changed and not for the better at the moment it is free but they expect you to pay after 2 years I do not think so I will be ditching them as soon as I have my emails transferred to another company this is not doing Plusnet any favours what they have done to there customers appalling. A follow up i have closed my account and moved to a far better provider for free and it works without any issues whatsoever good riddance to Greenby.

I would give it a negative if I could, and frankly this bad move by PlusNet has me questioning my decades long loyalty to them. The email service under Greenby is a mess. Frequent failure to authenticate messages (presumably a Greenby outage - something that never happened under PlusNet), IMAP mailboxes just disappearing - the BIN and JUNK folders under my couple of email sub-addresses have just disappeared, and when I delete messages they just come back again. Yesterday I got nearly 200 messages BACK again after deleting them. I need to find an alternative, and clearly pay for it because Greenby are the worst mistake PlusNet have made

Absolutely useless as it is impossible to contact them. Was using Plusnet for emails until they offloaded their email device to Greenby.

Having been migrated to Greenby from Plusnet, I have been trying to delete my account to avoid the bill in 2 years time but, so far, this has proved impossible. Endless loop with a bot and no simple opt-out or delete button. Useless and zero starts for plusnet for doing this!

Notified in October by Plusnet that being transferred to Greenby and would receive a welcome email when thi happened. Nothing heard until I lost all my old emails on Monday then email stopped working on Wednesday. Plusnet advised that I had been transferred to Greenby and would have had a welcome email - except that I hadn't . So couldn't log into support at Greenby and no other means of resolution. As ever Plusnet were great. Sorted out my Greenby access so I could raise a ticket - still no response to that . Plusnet took up the cause and interceded on my behalf and after a day without email appear , for the present , to be up and running again. Still no response from Greenby. Appalling after the excellent service from Plusnet for over twenty years

So pleased to read that everyone else is having problems. I thought it was just me. Everything others have written I have experienced, from missing e-mails, mails going into junk, mails not sending, no response from Greenby etc etc
After the first couple of incidents I virtually gave up and set up free g-mail accounts for my wife and self. Works fine through Thunderbird and easy to set up.
Unfortunately I had to spend a lot of time going to various accounts to change my details. About 25 so far including doctors, dentist, banks, utilities etc. but at least the pain and frustration has virtually stopped now. I'll keep my Plusnet addresses for a while just in case I've forgotten anyone.
However I do miss my old plusnet e-mail address, it was kind of unique.

The service doesn't work, it's intermittent, emails don't send, credentials keep changing, mailboxes are missing the list is endless.

Support tickets don't fix the problem

Been like this since Plusnet ported the email over.

Terrible companies, both Plusnet and Greenby

Half the time it does not work, again today it was error 504 timeout now the 6th time Ive logged it. and now its canged to RC error check your cridentials, and whats happened to the chat bot its not there any more.
Plusnet should be ashamed of what they have done and be thinking of taking us back

Greenby don't seem to know what the heck they are doing - support is zero except for a bot that's usless - and they would like me to pay for this kind of service after 2 years...

The beginning of 2026, yet again I am experiencing Greenby server issues. You can't phone Greenby and the bot thing is beyond frustrating. As for their FQA page - absolutely useless! Thank god i have a 365 subscription - Microsoft did their checks and found fault is the Greenby server. Beyond annoying Greenby, cannot wait to ditch them.

RIDICULOUS !!!
Ditto to the review from 30 Mins ago: All of a sudden my e-mails stopped arriving although outgoing "appears" to be still happening. Tried to contact Greenby but no joy and can't either login to my Greenby account or (with the help of Plusnet) access my Greenby webmail. I didn't ask for this service and I certainly didn't ask to have this stress in my life. BTW I'm a disabled user - not that I think they give a damn about that.

As per the above and now I also cannot view from the Greenby portal, no phone number to call, just a ticket system that is less that efficient, trying to sort this out for my elderly parents (over 80).