Greenhous Avis 

I ordered an electric lease vehicle through Greenhous, and everything went smoothly until delivery day. Unfortunately, that’s where the wheels quite literally fell off!

The delivery driver managed to run out of battery on the way to me. Now, I appreciate that mistakes happen, but surely running out of charge while delivering an electric vehicle is a pretty basic mistake? It’s the electric equivalent of running out of fuel on the way to deliver a petrol car! You’d think checking the battery level and planning the journey accordingly would be common sense, especially when delivering a brand-new lease vehicle to a customer.

At around 6 pm that evening, I received a call to say the car wouldn’t be delivered and that I should wait for an update. Needless to say, that update never arrived.

I’ve now spent the past two weeks chasing Greenhous to find out where my car is and what’s going on. Initially, I was told that the vehicle had been recovered to the dealership and that Greenhous had been trying to contact them multiple times a day but couldn’t get through.

So, naturally, I thought I’d have a go myself. A quick Google search later, I had the dealership’s number and managed to get through straight away. Imagine my surprise when they told me the car had no battery, needed diagnostic work, and they were waiting for Greenhous to pay the bill before they could release it.

I reluctantly passed all this information back to Greenhous, along with the dealership’s contact number, so they could sort out payment and arrange delivery.

At this point, I’m starting to wonder whether I should be charging Greenhous a wage, because I seem to be doing their job for them! All I wanted was a car, not a part-time job coordinating its recovery, chasing dealerships and passing messages between two parties.

Communication has been absolutely shocking. Greenhous are difficult to get hold of, calls don’t get returned, emails go unanswered, and I’m left chasing for updates that should be provided without me having to ask. If I hadn’t contacted the dealership myself, I honestly don’t know how much longer I’d have been left waiting.

To make matters worse, Greenhous insisted that I have my insurance in place before the delivery date. So, for the past two weeks, I’ve been paying to insure a car that I don’t actually have. At this rate, the only thing I’ve successfully taken delivery of is an insurance bill!

I completely understand that things can go wrong. Cars can develop faults, and unexpected delays happen. However, running out of battery during delivery, followed by two weeks of poor communication and a complete lack of progress, is incredibly disappointing. The initial incident was bad enough, but the way Greenhous have handled everything since has made it so much worse.

I still have no car and still no delivery date. Lets hope this time they charge it up first.

Sold me car 2 year old car online and did not disclose it had been in a accident and was very poorly repaired. There aftersales is non existant STAY AWAY!

As per other comments I'm incredibly upset and angry about the lack of communication. Brought a car in May from Shrewsbury branch, less than four months later we have had several serious electrical issues resulting in the car becoming undriveable and costing several hundred pounds in repair bills. They have ignored my emails even though legally they must deal with this as its within six months of purchase as per sale of goods Act. AVOID unless you want to be out of pocket!

Bought a used car from telford, sales agent was professional, polite and patient. Felt at ease resulting in a no hassle transaction. Joel was really helpful. Goid job

Very disappointing experience with Greenhous and their helpless staff. I got my EV through the Octopus Energy scheme just 4 months ago, and I’ve had ongoing issues since handover, including tyre pressure problems, the CarPlay crashing, and tyres that were already noticeably used. Greenhous only offer repairs, but the problems keep coming back. Expected much better from a nearly new car and would not recommend based on my experience.

Were do I start. Very poor service so far with my order for leapmotor B10. Order in from Brad there motabilty specialist. All I have had from then till now is text message about it. The car arrived at garage over 2 weeks ago and still no handover date. Then i ask about it been a 76 plate as 1 of September in few days. only to get message back it has been registered as 26 plate. How do you do that if you have no idea when I will get car. I ask for some mats to be thrown In to be told it will be a cost which I have never had before. 40 years as motabilty customer I have felt like a second class customer totally not value which is a shame as they have great service department who can't do enough for you. Will be my last with you lot.

AVOID!!! AVOID!!! AVOID!!! I bought a bmw ix from the Shreswbury branch, the car arrived without a lot of the features that was advertised. Mainly air suspension and integral active steering among others. The manager and salesman were not interested when i phoned them about it. Avoided my phone calls, cut me off after long periods on hold and not one call back until I emailed asking for the director of the company's details. They assured me the car had these features which it clearly did not. I have never experienced incompetence like it in all my life! Long story short, i received a full refund with a hell of a lot of hassle and stress! The same car is still on their website 'FD72 OJO' falsely advertised again. PLEASE beware if buying from them

Just wanted to say thank you to Cameron you delivered my new car for me today! Beautiful energy and a breeze to deal with. Just wanted to mention it. Thanks Greenhous & Cameron 💕

Recently bought a Nissan from Greenhous Shrewsbury. Well done to Guraher, he was very patient and polite, took the time with us and we went from just looking to a purchase. It was a pleasure.

I recently chose to use greenhous Shrewsbury Motability to pick my car couple months ago . From start to finish the member of staff who help me couldn't done more big shout out to Chris Pickering ⭐️⭐️⭐️⭐️⭐️ got my car today

Tanya was helpful, she clearly explained everything and made the whole process easy, no hard sell. We appreciated her honesty and helpfulness. A pleasant experience. Thank you Tanya

Absolute appalling Customer Service!! no organisational skills no communication skills and no Customer Service skills (Brad) to be texted as a first point of contact I found absolutely appalling and then to have to wait nearly 25 minutes with no apology then to be told I thought you were coming another day speaks absolute volumes. There was information that I wanted regarding a certain car which they didn’t know I was told that he would send me the required information and also sort out a test drive, but to this date, I’m still waiting. Absolute appalling Customer Service no follow-up from him nothing!
UPDATE….
I had an apology from Head Office telling me that they would be looking into the matter and that they would be speaking to the gentleman directly Then received an email from them telling me that it had been dealt with in House, but then to be contacted by the original sales Man via text again after this review/ and apology via head office, he wanted to let me know we can book a test drive now after nearly 5 weeks of complete silence from him even though Head Office has called me to apologise and that he would be reprimanded and made aware of his behaviour, Mmm 🤔 obviously not because he couldn’t even be bothered to apologise and once again he couldn’t be bothered to pick up the phone and did it all via text again! Really?? Come on on Greenhous get you act together!

Poor hand over car not prepared. Cant get hold of staff who sold it. All around poor service will not use again.

From collection of our vehicle at home to communication of progress and payment on completion of our annual service and MOT plus delivery of our vehicle back home all excellent.Thanks to all staff envolved.

We received excellent service from Gursher recently when buying my Nissan Juke.
He was welcoming, knowledgeable and nothing was too much trouble for him.
His kind interactions also extended to our children. He made our purchase and experience one of the best we have had.

Great company, Alysha has gone above and beyond in helping. Superstar.

I have a 59reg Vauxhall zafira b diesel automatic and I haven’t had a service since 2019 due to personal reasons but I rang up to get a service quote and I was quoted over £1,000 and when I told her my registration number she told me it was a 2010 reg but it was registered in November 2009, so she got wrong, I won’t be going there again a total rip off.

If I had a chance not to have my lease car delivered by Greenhous in the future, I'd bite your arm off.

My lease car was due to arrive on 15th April. I arranged to give my current car back, and 10 minutes prior to that being returned, I got told my new car was not working and needed fixing. It wasn't until I rung up and complained that I was offered a courtesy car.

N.B. I did get a courtesy car later that evening.

Beyond this point, the communication was woeful in the main. I chased up daily, received no more than one, possibly two replies per week, and had no idea the status of my car, until I rung up and dealt with someone called Aimee, who actually gave off the impression of wanting to help me.

Even after the car was fixed, it was almost impossible to get a clear steer on warranties, delivery timeframes and further updates, including the day of delivery.

Everyone knows a delivery window is exactly that - a window. However, when said window is 9am-5pm, and after 3 chasers I don't get notified by the driver that my car is being delivered the same day until 4pm that afternoon, is unacceptable. My car was eventually delivered at 8:20pm.

The only saving graces that prevent this from being a 1* review is Aimee from the CRM Team, who as mentioned actually wanted to help me, and Neville, who delivered the car, and was fantastic at helping understanding the car, made sure it was clean on arrival despite the late arrival, and was friendly throughout.

Fingers crossed when I have to give this car back, someone else handles the collection.

Greenhous Cold Meece Stafford. Seriously I have seen cars in better shape in a Scrap yard. All staff are full of Bull, stinks too!

We were recommended this dealer by a friend and in particular, Nichole Smith. We contacted Nichole and she arranged a test drive of a Jaecoo 7 & 5 over two different visits. She stayed patient, polite and smiling through all our stupid questions and indecision and helped us get to the price we needed. Our new Jaecoo 7 is now ordered and expected in a couple of weeks.
We really just wanted to say a massive thank you to Nichole and would not hesitate to recommend her.
Richard & Alison.