D. M. Keith Ltd Avis 596

I recently purchased a Ford Kuga from Sales Executive James Adam at D. M. Keith Ford / Changan Bradford, BD1 4SR

James is an excellent person with good knowledge and even better customer and sales skills.
James would be an asset to any organization and I am happy to give him my wholehearted endorsement.

Nida Sarfraz

I was buying my first car in 37 years after retiring and having had company cars during that time.

I saw a car I liked and Mike Chambers looked after me from start to finish. The car was great and I knew I wanted it but the buying process was handled by Mike in at totally professional, courteous and respectful manner. Every step of the way was communicated in a timely fashion and Mike is a very personable man.

I would have no hesitation in recommending DM Keith and I would use them again in the future.

Many thanks Mike for making the buying experience so easy and delivering on all the agreed items which has given me such peace of mind.

Best regards,
John

After a month after delivery still waiting for the V5C log
book. Told to pay £25 by DVLA. Am also waiting on the service report on last service to prove to Kia car has been serviced as required for guarantee work needed.
Also paid £375 to have car low loaded delivery, but car driven by road down from Leeds with deflated front tyre, that needed repair. And the engine bay covered in leaves and debris needed steam cleaning.. Not happy with this dealer. Advise all to treat with suspicion.

The worst experience buying a car was with these muppets. Ordered a pre reg Changan but still took a month to deliver and after insurances were brought and day was booked off work at 3pm the day before they cancelled the delivery. So I lost a days pay and money through cancelling the he insurance policies. As a result I cancelled the order so they lost a customer along with the lease company. I wouldn’t waste my time with them again. As the customer service was shocking. Even after 4 days of cancellation a driver tried to deliver a car which couldn’t be signed for as I hadn’t known that it was booked. But shows they can’t plan or organise. What a shambles. Spend your money with a company that cares

The staff especially Robert Slivinsky and Lewis Marshall. They both made my buying experience really comfortable and easy. Robert was the salesperson who did the major work and was very efficient and helpful. This was my first time buying from Kia and I will definitely recommend the company and staff at DM Keith St Ledger House Doncaster DN4 8SJ. Thanks again to everyone especially Robert.

I rarely leave reviews, but I feel this experience should be shared.

I purchased a vehicle from DM Keith Leeds and reported faults within one month of ownership. The faults were safety-related, yet I was unable to have the vehicle inspected for over a month.

From that point onwards, the issues were repeatedly misdiagnosed. I was informed that specific parts had been replaced, however a subsequent dealer later replaced the same component again — at which point DM Keith denied ever working on that part.

Communication deteriorated significantly during the process, with emails eventually going unanswered altogether.

I also submitted a Subject Access Request. Information provided was incomplete, with key items (including a video and final workshop report referenced in internal communications) not disclosed.

The situation ultimately had to be escalated to the Financial Ombudsman, who ruled in my favour. The finance agreement was formally unwound, and the vehicle has now been returned.

What is most disappointing is that more time appeared to be spent disputing and deflecting the issue than properly diagnosing it. The vehicle itself had the potential to be very good, but the overall experience turned into a 12-month process that could likely have been avoided with a more thorough and transparent approach.

This has been the worst experience I’ve had with a dealership.

AVOID!!! Even if its out of the way go somewhere else! I took my car in for a fault resolving under warranty which i was convinced to take out by DM keith. WOW, it took them 3 months to resolve the issue and the service was shocking (i told them the issue was the same as the issue i had a year ago - BCM board was faulty). No phone calls...advised to come down to collect my car when it wasnt ready, costing me time and money on trips backwards and forwards (even went through multiple "master" mechanics. Just shockingly bad. Even worst, DM Keith are NOT interested in resolving anything at all...Just play you off with a the usual fob off (we will update our internal communication policies...soz but hey ho). I have a Skoda Octavia 2019 with circa 50K miles on it. Ive paid for a software update of £170+ for a different fault, it wasn't even in for and didn't resolve the issue, and was told they couldn't move forward with repair until this is done...(bear in mind i told them the issue was the same as the issue i had a year ago - BCM board was faulty). If i was a company it would be expected for me to charge DM Keith for the time chasing and on going backwards and forwards for reports and - DM Keith charge Skoda as part of my warranty for all the time they spent working on these vehicles. Even when i asked to complain, i was told to complain to Skoda...about DM Keiths Service...Bonkers! Even after acknowledging fault, No compensation, no refund no nothing. Ive complained to Skoda as well...Even they were perplexed why i was advised to contact Skoda about DM Keiths customer Service...

I'm delighted with my new used car from DM Keith in Leeds. Kyle was really helpful with my endless questions and queries, he was a real pleasure to deal. I won't hesitate to recommend Kyle and the dealership.

I visited the Ashton Under Lyne branch looking for a second hand Suzuki Swift. The staff were helpful and knowledgeable and very friendly and courteous. They informed me of a special deal they had on ; the brand new Suzuki Swifts currently had £5,000 off. After speaking to my son on the phone l decided to go for it. Nick who dealt with me was amazing- he told me we could sort it all out and l could drive home in my new car that same afternoon! He took me for a test drive and explained all the features of the car to me really well. He then sorted out all the paperwork, tax and 5 day free cover insurance- the whole process was seamless and easy. Nick made me a cup of tea and was just brilliant. I was a bit nervous about finding a garage in Ashton to put petrol in to get me home so he got a member of staff to go and put petrol in the car for me.
It all seemed to have happened in a whirlwind- l wasn’t expecting to drive home in a brand new car but the offer seemed too good to pass by. Nick was friendly and made me feel comfortable and confident to drive the car away. There was no pressurised sales techniques- just honest advice and good information. Actually all the staff members l encountered there were just brilliant. I absolutely love my new car and l would recommend this car dealership to anyone who wants to buy a new or used car. So thank you DM Keith, special thanks to Nick you were great and thanks to all the team there - a friendly professional service was delivered!

The sales team at York are very freindly and helpful without being pushy. Mitch did a fantastic job even arranging a test drive of a car I was interested in from another franchise within the group. The whole process was explained clearly making the purchase through to pickup simple and straightforward. Great job Mitch.

Recently bought our first electric Vitara from DM Keith Suzuki in Keighley. Having bought from this garage in previous years it was reassuring to see some familiar faces when we called into the showroom.
We took some time to consider the move to an all electric vehicle and also determine exactly which model we wanted to purchase.
The whole car buying experience was flawless and special thanks go to Martin and Nayla for all their help and patience.
We are absolutely delighted with our new car and would totally recommend this garage to prospective car buyers

DM Keith Ashton Under-Lyne.
I went with my wife when she was looking to get a new car and ended up test driving a Subaru Forrester, I decided that that was the car for me. I went back a few weeks later for another test drive, Nick put me on the company insurance and told me to take the test car for an hour or so to make sure I was happy, I signed up as soon as I got back. I wanted a Green or Black one but on the day Nick told me that there were none in their network (or even in the country) so it might have to be a factory order that would be a 5 month delivery, but on Monday they could speak to Subaru. Nick rang me on Monday morning telling me that they had got a Black Forrester for me and it would be there before the end of March. I am now the very happy owner of a Subaru Forrester thanks to Nick and all the staff that work in the back making everything happen at DM Keith in Ashton and everyone they contacted at Subaru on my behalf. Great job guys. When my 17yr old passes his test we will be back.

No hard sales here. Friendly people and dealing with Lee was a pleasure.

Lee Kennedy made the process clear simple and efficient. He worked to a timeframe that suited me and I am very happy with my purchase.

My Father and I visited the York garage last week with the intention of test driving the Skoda Kodiaq. Charlotte took us out for the test drive and she was brilliant, fantastic knowledge of the vehicle, helpful and professional at all times. My Father subsequently purchased the latest model in the showroom with a seamless transaction process with Charlotte's sales manager. Both were super helpful, informative and great comms following purchase, right through to collection. Would highly recommend this garage and will be using them for all car maintenance going forward! 5* service.

We found the buying experience was made very easy with the help of the professional and experienced staff on the sales team at D.M.Keith and the swift response to any questions we may have had especially Lee Kennedy the salesman who handled our purchase

Excellent service from Michael Chambers at DM Keith Suzuki Keighley, we had some issues with sorting out the finance (to put it mildly) and he worked his socks off to help us get the car that we wanted. Great communication, kept us fully informed all the way through and a great deal on our first full electric car.

I would highly recommend DM Keith; my car is great quality, manufacturer approved, and the warranty gives piece of mind.
Lee Kennedy was excellent throughout the entire process, very personable and made what ca be quite a confusing and stressful process easy and fun!

Recently purchased a hybrid car and was assisted greatly by James and his manager Matthew who were so helpful and polite. As a newbie to buying a car in this way and the technology I was very impressed and very grateful. I would highly recommend them.

Visited the showroom in Bradford to look at the the Deepal S07. Great experience. Had the cars in various colours to show. The salesaman was great.showed all features with great knowledge of every aspect of the make and model. Very honest and pleasureable experience. Well done