Office staff not very helpful and I ordered an automatic car but given a manual! Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a r... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick... Voir plus
L'entreprise a répondu
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very help... Voir plus
L'entreprise a répondu
車は乗り心地も良く運転もし易くOKでした。 ただ、今までのレンタカーは満タンで借りて満タンで返すものでしたので、今回、ガソリンの量が真ん中辺で同じくらいの目盛りで返却する様に言われた時は驚きました。おおざっぱで良いと言われても、帰りの道であと何キロ走るからどのくらいガソリンを入れれば良いか計算をせねばならず、多分多めに給油して返却したと思います。英国ではこうしたレンタカーが増えているのでしょうか... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Green Motion operates a car hire desk at the Holiday Inn M4 J4, 239 Sipson Road, West Drayton, serving London Heathrow Airport (LHR). This page also covers the Hayes and Hounslow desks. Travellers flying into Heathrow can use the Hotel Hoppa service from the terminal bus stops free of charge for Green Motion customers, telling the driver they are hiring from Green Motion, with the destination being the Holiday Inn Heathrow M4 J4. Local customers can take the Overground to West Drayton or the Tube to Hounslow West, then bus 222 to The Plough bus stop, or arrive by car, taxi or Uber using postcode UB7 0HW. On arrival, go to the rental office at the front of the Holiday Inn, not the returns office at the rear. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Why rent with Green Motion
Écrit par l'entreprise
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Coordonnées de contact
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, Royaume-Uni
- 02086 197000
10% off when you book direct
3,5
Moyen
17 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow rental process was simple, professional and efficient.
Not great customer service
Request for assistance to provide documentation to the insurance company, following damange to the vehicle, ignored. I am £1,300 out of pocket and this has been going on for months. Do not recommend this company - unprofessional.
3 septembre 2026
Avis spontané
Réponse de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry your requests for documents for your insurer have gone unanswered for months after vehicle damage, leaving you £1,300 out of pocket. We cannot verify the correspondence or claim from this review alone. Please contact ics@cs.greenmotion.com if you would like us to examine the documentation request and case history.
Great car, reasonable rates.
Given our plans, the person who helped me, Amy, recommended an upgrade to an MG Hybrid, that we would save quite a lot on fuel charges. So true. Despite technical issues with the internet, they still got us on the road fairly quickly. The car was very clean and in excellent condition. Returning the car was a breeze and dealt with quickly, too. And they charge less for gas to fill the tank than at the gas stations, so it was worth having them fill up rather than having to do so myself. Great service, great car!!
28 septembre 2026
Réponse de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Hi Rob House,
Thank you for your five-star review.
We are delighted that you received great service and a great car from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.