Greenstar Property Services Avis 

A 5 star stress free service. Highly recommended.

**24/01/22 edit in response to company comments**
The below response from Greenstar is quite simply a pack of lies!
In brief -
- I absolutely did request the inhibitor cartridge change at the time of booking, the fact your staff clearly didn’t handle this request properly should be addressed instead of insinuating that I am not being truthful.
- any ‘mixed messages’ were because your engineer had decided it was nothing to do with him as soon as he heard the word thermostat, as I have fully explained below and in my email to you.
- the lady from the office who called me was unhelpful and certainly did not tell me I would be able to get an engineer out later. In fact, she said the cover engineer was in another area and she wouldn’t be able to arrange for him to attend, and that was why it had to be rebooked for the following morning. I wasn’t happy about this but what choice did I have but to say okay?
- my email to you was not rude, it was a much more detailed explanation of my what I have put in the below review… apart from the bit where I told your company to strongly bog-off because of your awful service which was rude and justifiably so. I would be happy to paste the email into this review to confirm this fact if there is any doubt!!
- your comments have just convinced me further (as if it was needed!) that your company is best avoided for people who like honest and good service.

*************

Initially thought this company was great. Although there was a hiccup with my first appointment, they kept me well informed which impressed me.

Second appointment today, engineer showed up on time, so far so good, or so I thought!

When booking we had requested to have a inhibitor cartridge changed and was told no problem. However the engineer advised it actually wasn’t possible and he could only arrange for a brand new (and no doubt expensive) swap to a different kind of inhibitor. At least he said that until I told him that I knew I could buy a new cartridge myself and DIY it… suddenly he just didn’t have any of our kind of inhibitor cartridges in the van… hmmmmm how odd.

About 4 hours after the boiler service was completed, we noticed that the heating hadn’t come on. We thoroughly checked that the thermostat was still linked to the boiler and working to rule this out, which it was. The boiler simply wasn’t responding to it. We tried the reset button on the boiler, then turned it off and on, both with no luck. No matter what we did the boiler would attempt to start but for some reason the pilot light wouldn’t come on.

Phoned the company to explain that our perfectly working boiler had suddenly stopped working after their service, and were that promised the engineer would come back between 6-8pm.

In the meantime we managed to find out about ‘calibration mode’ which finally got the heating on… but the joy was short lived as as soon as the 15 minuets of the mode finished, we were back to square one and could not get the heating going again.

The engineer phoned, we explained everything. His response was that he didn’t touch the thermostat… we said yes we know and had already ruled out the thermostat being the issue, the problem was that the boiler wasn’t responding to it or even coming on after the service, except of course in calibration mode for 15 mins. He said he’d have to call the office and get back to us.

Instead we get a call from a lady in the office ourselves. She asked us if it was correct that it was a thermostat issue and that we’d managed to get the heating working. So again, we explained no, the thermostat isn’t the issue and the heating only worked for 15 mins in a special mode. Despite this her response was that the engineer had only put it in service mode and what he did wouldn’t have caused a problem.

Outraged, I asked her if she was actually saying to me that it was okay that a perfectly working boiler was suddenly left not working after their engineer had serviced it. I’m still quite shocked that I had to actually spell it out to her that the boiler should have been exactly the the same (or better) after the service as before… I would have thought this much would have been totally obvious without any argument!

Clearly not as she didn’t care, all she would do was rebook the engineer for the following day, not worried at all that we wouldn’t have any heating overnight.

Luckily we have managed to get the issue resolved tonight by someone who knew what they were doing and we have heat again!

So, I have had the great pleasure of telling this company to stuff their appointment, because I wouldn’t want deal with them again if they paid me.

In my experience, unless you enjoy a company trying to rip you off, then offering disgusting service when asking them to put right an issue they have caused, this company might be best avoided!!

Competent & friendly service.
Would definately recommend

New boiler and controls complete with power flush all completed within a day as promised. Quick and reliable. Competitively priced.

Fabulous service, I was very impressed, I would highly recommend them.

Our boiler was recently serviced. The engineer wore a mask, observed social distancing and cleaned the boiler and area thoroughly before leaving.

Really pleasant phone service.
Amazing service from service guy, very polite, explained everything really well. Always a pleasure, thank you for great service as always.

Blocked toilet.
We had such excellent service from AJ of Greenstar. He was obviously very competent and knew what to do. He was a very pleasant young man and efficiently carried out the work needed. We highly rate the firm and the work done. Thank you.

Top job done on my new boiler install, would highly recommend Greenstar!!

Quick, efficient service. I had a pipe split in my bathroom overnight Saturday/Sunday - by Sunday lunchtime my bathroom was usable and everything was fixed properly by Tuesday, at the quoted price. Would recommend.

good service, prompt.

Friendly and efficient service, value for money, would recommend.

Green star answered my call and arranged to come out promptly. They did a very good and efficient job of clearing my blocked drain. Would recommend them and use them again in future.

Ecellent service would recomend with totaĺ confidence mr doolan

Always very pleased with their boiler servicing.

Good price, professional quality work, on time. Overall very satisfied

Arrived as promised - efficient - polite - very good service.

I have used Greenstar's services for some years for our boiler, power flushing of radiators, problems with wc's and taps etc and on all occasions they have been excellent. All the engineers have been on time, efficient, polite and knowledgeable. Their administrative back up has been without fault. I would not hesitate to use them again.

After our hot water cylinder burst during the Covid lockdown, we were worried we would struggle to find a company that would help. However, Greenstar was great. They came out within a few hours and made it safe and replaced it the next day. The staff were helpful and knowledgeable, and the job was done quickly and very well with no mess. Thank you.