Greenwood Nursery Avis 2

Wow! Just Wow! I tried to place an order for 20 phlox, over $200. The website states bulk pricing for larger number orders. The business sent me a coupon for 20% off. I went to check out and it would not take the coupon. The website had a statement for calling if your coupon didn’t work. I called. The poor woman answering had no idea what she was doing. There were so many excuses, they had a new website , she said you don’t get the discount until you pay. She said bulk pricing was a discount. She Sid they don’t have bulk pricing. And finally suggested I call back tomorrow and talk to Ann. I stated I would have purchased them from somewhere by then as they are part of a larger landscaping project. She hung up on me.

But wait! I called back and asked for a manager. Mr Jones came on and told me that he was the owner. I explained the situation. He repeated all the excuses. He also added the other woman would never have hung up. She did. He said he’d been in business for 48 years and would still be in business if he didn’t know what he was doing. He told me he didn’t need to spend time on this and that he doesn’t talk to customers! lol. Probably a good decision on his part. He obviously had no idea how to make it work and could not simply take a phone order.

The conversation ended when he cursed t me and hung up.

AVOID Greenwood Nursery where taking orders is too difficult and the customer service in non existent.

Was told there was a 2 month wait due to Covid and I was ok with that. The date it was suppose to arrive and never came I contacted the company and they told me they cancelled the order. I had multiple opportunities to buy this locally but was being very patient and waiting. Very unprofessional not to tell the customer in advance they were canceling the order. Will not buy from them again.