Grey Matters Consultancy Avis 22

I filled in the form for an attendance allowance assistance and received the standard email telling me a representative would call me within the next working day
That would have been fine but this morning I received an email advising they could not contact me on my mobile number and to ring them.

I checked my mobile inbox and there were no calls from them. I had two numbers to ring and on each occasion I was met with a recorded message telling me someone would ring me back. That in itself was not impressive.

A rather gruff gentleman rang me back and when I taxed him about the calls he said they had tried twice and that the number was unobtainable. I said that sounded strange as he had just rung me back on the same number. His response was to say dismissively that he could not help me and hung up.

That was not only an unpleasant experience but the Company seemed unpofessional in that they had to rely on an answerphone on both numbers and there was no-one to answer the phone.

I wouod say avoid. There are a lot nicer Companies out there that will act professionally and treat you with respect.

Very helpful, easy to understand and answer the questions when they were explained to us , well supported by the consultant .

Simon was very helpful and explained everything clearly he came across as a very knowledgeable and caring person.

Nicola from Grey Matter visited Rivermede Court Care Home to deliver an informative and engaging talk for our residents and their families. She is incredibly genuine, approachable, and clearly passionate about supporting others, always going above and beyond to help. We would highly recommend Nicola and Grey Matter to anyone seeking clear, compassionate advice.

Very helpful having someone who could guide us so well through the Attendance Allowance process. Simon was very thorough. He also helped by phoning them for us when there was a hiccup at the beginning of the claiming process. I would highly recommend this company.

On a sensitive matter, the Grey Matters Consultancy provided a sympathetic and efficient service which fully met my expectations.

Very easy to deal with. Made the whole process uncomplicated. Thank you

They are solidly behind their clients. Despite being declined on one occasion, they stepped in with a determined approach, which saw the relevant department apologise and overturn their initial response.

Efficient friendly

Nicky Graham had been recommended to me by a work colleague to help my father complete the form to claim Attendance Allowance. Nicky was amazing & supported myself and my father through this process with lots of kindness and understanding resulting in a positive outcome. My very elderly father can now get some assistance to help him cope and deal with his day to day life. Thanks again Nicky

Toni Green

Simon was very professional and helpful and explained things clearly to us. We are delighted with the successful outcome and cannot recommend him highly enough. We are very impressed. Thank you.

The company was recommended by a friend. On contact I received very helpful advice and understanding of my situation. As a result I forwarded the necessary information to them, they in turn sent this to the DWP and due to my current diagnosis I was granted an allowance within 2 weeks of my original contact with Grey Matters. Their help was invaluable. Thank you so much.

From my initial contact right through the whole process I was guided and given every possible help to ensure my application was completed to ensure a successful outcome. I cannot Grey Matters highly enough.

I contacted Grey Matters after having my application for Attendance Allowance declined.
I have had years of health issues and decided to apply for AA.
It is a very difficult and complicated thing to do if you are not familiar with the 30 plus pages of tricky questions. After I was declined I contacted Grey Matters. I had read reviews about them and I found them on Google. I made contact and a very nice man named Simon. We had a long friendly chat about why I needed to apply. He was very knowledgeable and caring in a manner that was not too intrusive.
You have to be prepared to tell it “as it is “
Warts and all . I am sure Simon and the rest of the team have heard it all before. So no feeling of embarrassment was involved . After our informal chat . Simon asked for medical information from my GP. Then he was able to proceed with the form filling
What was a nightmare to do alone was made very easy as Simon guided me through the endless questions. Once this was done I received the forms all very professionally filled in, and typed out and easy to understand.
I think many people, myself including, are too anxious to tell every thing and we end up writing a lot of unimportant things. What we find important is not necessarily what the DWP wants to hear.
So save yourself time and stress and use Grey Matters to help you with these difficult forms.
I was granted AA after Simon did his job and I am very grateful for his help.
Please don’t hesitate , go ahead and get the professional company to look after your needs.
I can certainly recommend using Grey Matters and Simon and the rest of the team to help make your life easier in so many ways

They honest quick and very clear.

Simply you did exactly what was needed to succeed.

When you have a need to make a claim to support your living needs then it can be overwhelming to put your claim together in a meaningful manner.
To have someone support you, making certain all your issues are clearly represented on your claim and guide you through the process up to the point of submitting your application , Grey Matters clearly provide that support with compassion.

Did an excellent job preparing my application with a successful outcome.

Wendy is a very pleasant and efficient professional lady. Who has given us enormous support in completing the forms that we found difficult to follow.
At our age having the service you provide as been a great asset.
Many thanks
John/Pat