GRIDSERVE Electric Highway Avis 2 282

The experience was quick and the charge was fast, but I seem to have been charged twice and I have no idea why.
It was more expensive than I thought it would be.

CP wasn't working. The screen should display this full time, not useless ads. I also think you need to let the driver know to plug in first then go to the app, on the same screen. Make things abundantly obvious, do not assume the user is an old hand, assume it is their first time.

Great customer service from Steven at Costa

At Strensham services M5 southbound. Not enough charge points and it was very frustrating that my first attempt was to find one out of order. The area is quite difficult to park in as it is near a drive through McDonalds.
I’m aware that many people are now buying electric cars. Perhaps an increase in bays is in order.
Once I found a spot all good as normal. App is easy to use and I can relax in the services whilst the car charges.
Cheers Greg.

Easy charging experience. Very fast and lots of chargers available.

Every time I use Gridserve I can never get a receipt, need to make it easier

Everything worked well, very fast charging.

Good chargers but too expensive

Used the Gridserve app for the first time. All went extremely well whilst charging and the app gave me real time updates as to the state of my charge. Payment went through easily as I had put a card on my account. Thoroughly recommend.

We used Moto chieveley, must have hit at the right time as plenty of chargers available, all went well with the charge but price could be better.
It will be good when the new chargers are up and running but I still think it won't be enough to accommodate the amount of electric cars being sold.
Nice site to visit for food and drink and the other essentials.

I got scammed by your Gatwick branch , i buy the meal deal and you people cut £9.27 .. is meal is £9.27 ??

Im a driver of national express coach we used to come here almost every 2nd day .. but now i scared to buy from there . Is more good to avoid this place . Try macdonald ya kfc

Positives: Several chargers, so one was immediately available. Managed to charge.
Negatives: very expensive. First two attempts to charge failed. Using the other cable seemed to be the trick. Chademo machine was out of order. None of the new chargers support Chademo.

I like this place. I come here alot to charge my taxi and grab a coffee. The staff here are great too. Highly recommended. A+++

Stopped three times on my trip from Cornwall to Suffolk. It's a journey I do 2 or 3 times a year. I always use GRIDSERVE charge points. There's always several available at my stops, they are reliable, rapid and so easy to use. Just plug in and 20 mins later I've added 120 miles of range while grabbing a drink and a snack. I especially love Braintree Electric Highway. It's a great concept.

I use many different locations and providers when charging my car, everytime using the Very high power units to charge. All of the providers claim to give a certain speed of charge, but sadly it is very rare to get what is claimed. I have now charged twice at Peterborough services and both times experienced a very high charge speed close to my vehicle maximum capacity.

Dreadful user interface on the charger. It kept saying "tap card to start" followed by "charging" followed by "tap card to start". Endlessly. Took 10 minutes to deliver 2kwh. As soon as I could unlock the cable I drove off to charge elsewhere.

I had a problem with a new payment card , no problem she said then it was sorted brilliant service

There where 12 charging points but half were Chademo and not used , so was awkward to position to charge .... Will be better when the new charging bay's are finished

'Total cost will appear in the payment window' but it didn't. No receipt available, can take 3 days to appear on their system. Rang customer services, psychological warfare gibberish noise blaring on hold for 20 minutes to try and drive you away, then told the change will take 2 weeks to be refunded to my account. 'Standard' apparently.
Whole thing felt like absolutely deliberate low grade manipulation for maximisimg profits and expecting people to swallow it.
Will avoid unless no other choice.

Charging up at Exeter services is great, plenty of charge points even though it was very busy being easter weekend, but we only had to wait a few minutes for a charge point to become available.
The only downside is it is getting very expensive to charge these days.